Great Clips Reviews | Glassdoor

Great Clips Reviews

Updated May 22, 2017
146 reviews

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Great Clips CEO Rhoda Olsen
Rhoda Olsen
44 Ratings

146 Employee Reviews

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Pros
  • Its a fast paced work environment so you are always guaranteed to make some money (in 69 reviews)

  • Flexible schedule, 4 requested Saturdays off a year, more Saturdays off if haircut time is within standard (in 49 reviews)

Cons
  • No set schedule, home/work balance, long hours (in 25 reviews)

  • Long hours especially if you're low staff (in 39 reviews)

More Pros and Cons

  1. "Unprofessional franchisee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salon Manager in Richmond, KY
    Former Employee - Salon Manager in Richmond, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Great Clips full-time

    Pros

    Gained knowledge and customers were always friendly

    Cons

    No health care, employees lack appreciation from upper management and franchisee, NO RAISES. Huge turnover .

    Advice to Management

    Professionalism is key.
    To the Franchisee: Very disappointed in how I was treated, and compared to your ex wife and her mental disabilities.

    Great Clips Response

    May 24, 2017

    Because each salon is independently owned and operated, franchisee may use a number of different factors to determine benefits and compensation. If you would like, you can email Jeanne@greatclips.com ... More


  2. "Treated as Slaves"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hairstylist in Portland, OR
    Current Employee - Hairstylist in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I have been working at Great Clips part-time (More than a year)

    Pros

    Some of the clients are nice and feel sorry for you to stand there all day cutting hair and leave you decent tips.

    Cons

    Long Hours and no overtime for over 8 hours. Always understaffed,so the good employee have to work harder. Stand for over 8 hrs. with only 30 mins Lunch. No breaks even after 5 hours...feel like cutting machine and expect you to do over 3.5 cuts a hour. Management is usually whom ever is willing to work the hardest and longest without quitting. Sometime work 12 hour days and no days off. Mostly make minimum wage plus tips, but go to school for almost 2 yrs. to make a little over minimum wage.

    Great Clips Response

    May 14, 2017

    We are sorry that this has been your experience. Because each salon is independently owned and operated, the best person to handle your concerns is your franchisee. If you would like, you can email ... More

  3. "You will make decent money but be treated very poorly by management and owners"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hairstylist in Mars, PA
    Former Employee - Hairstylist in Mars, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Great Clips full-time (More than a year)

    Pros

    Great place to work if you have no clientele or are just out of school. Also, Great Clips salons do not do hair color, so if you have allergies to hair color products, or if you prefer to not do hair color, this is beneficial. Income for a stylist is usually pretty decent.

    Cons

    Management treats employees terribly. If you come to work say a 9 to 5 shift, and a manager is scheduled to work 10 to 6, you will often have to work a longer shift and the manager will go home before your scheduled time to leave. This happens often; if you are a single person, it might be fine, but for someone who has a babysitter or a family, this might be a bit of a problem. Also, manangement will often sit in the office all day, yet take their breaks before the employees. A manager may come in and "work" for an hour, then take a break, while a stylist can be on the floor for 4 or hours before the manager will give the stylist a break. Sour grapes? Maybe. But the management (and owners) will not close the shop due to extreme weather. We had a severe winter storm here, the local grocery stores and the drugstores were all closed. Not Great Clips-- they will make their employees drive in hazardous conditions. If you have to call off, you need to call another employee to cover for you. If you cannot find someone to cover your shift, they more or less threaten to fire you. I am not one to call off, I like making money, but if I am sick, what are you supposed to do? The management also will sit in the office all day, in the Summer wearing little short-sleeved blouses, with an air vent right above their heads, and say 'it is cold' when it is horribly hot and humid outside. The stylist, wearing smocks, actually working, with hot hair dryers going righ in front of their faces, get overheated. Management does not care. Owners do not care. Owners show their appreciation to the employees by giving a $3.00 bag of candy at Christmas. I have worked at many hair salons almost 30 years (started right out of high school), been at most salons for many years at a time, and never been treated so badly as at Great Clips. And I have worked at 2 Great Clips locations: Adams Shoppes in Mars PA and the Hampton Township Pa Great Clips. The Hampton shop was not near as bad, but the Adams Shoppes Great Clips was horrible. Now, I do think the Mars PA finally cleaned house and got rid of the bad management but the owners still do not know how to run a hair salon. They also want you to push products and basically make you feel like your job is threatened if you do not push products, they review you each month and if your product sales are not huge, they will definitely 'tell you about it'. Again, I have worked for many hair salons and had many friends work in hair salons in almost 30 years of doing hair (started right out of high school), and never have I worked at or known anyone to work at salon that treats their employees so horribly. Oh and the Hampton shop was so short-staffed that they began scheduling 'split shifts,' where you would work 9 to 1, and have to come back and work 5 to 9. So, again, if you have a family or need a babysitter or have any other obligations, it might not be a great place to work. If you do not mind a split shift, that probably will not be a problem. Although working split shifts does get old and tiresome after a while and makes planning things difficult.

    Advice to Management

    I think the owners need to talk to their employees more often. I will say, Marie Bates from the Hampton shop did talk to her employees outside the shop, in a comfortable setting, to get to know her employees better and see what her employees thought would make the shop run better. I do understand that apparently there are some "rules" that Great Clips can't close early (even in sever storm conditions, apparently), so maybe the entire franchise needs to rethink what makes a salon run smoothly. Great Clips has by far the most turnover of any salon I have ever known. And it is all of the Great Slips, it seems. So I think they need to talk to their employees more to get an idea on what to make their salon a better, happier place. Not management sitting in the office all day and leaving early when an employee has not even had their break yet. I could understand a possible emergency, but this was an all too frequent occurrence. And they should be ashamed of themselves for making their employees drive in hazardous conditions, especially when other stores have closed due to sever weather. The management simply said 'you love in Pennsylvania, you should be able to drive in the snow'..umm, yeah...that is why almost every other store closed due to hazardous weather conditions. So the managers and owners really do not care about their employees. Some Great Clips are obviously far worse than other Great Clips.

    Great Clips Response

    May 15, 2017

    We are sorry to see your frustrations with the management of the salon. Because each location is independently owned and operated, the best person to address your concerns would be the franchisee. If ... More


  4. "Great for education, terrible for difficult schedules"

    Star Star Star Star Star
    Former Employee - Stylist in Greeley, CO
    Former Employee - Stylist in Greeley, CO
    Doesn't Recommend
    No opinion of CEO

    I worked at Great Clips part-time (Less than a year)

    Pros

    Education opportunities were great, busy location

    Cons

    In my interview I disclosed my availability and after working 1 day I was told that wouldn't work with what they needed

    Advice to Management

    Listen in the interview, if I didn't match up with what you needed I never should have been hired.

    Great Clips Response

    May 11, 2017

    Because each salon is independently owned and operated, the best person to address your comments would be the franchisee. If you would like, you can email Jeanne@greatclips.com with the salon ... More


  5. "Working harder, not smarter..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salon Manager in Tamaqua, PA
    Former Employee - Salon Manager in Tamaqua, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Great Clips full-time (More than 3 years)

    Pros

    An ok place to start if you only want to be doing haircuts. The company only cares about money coming in not you or your work.

    Cons

    I've was with this salon for over 2 years. You only make an hourly rate plus tips. You could don5 haircuts in an hour and only make that hourly rate and not get tipped. It sucked. I would work 40-56 hours a week, with no benefits. There were days where I couldn't take a break during 12 hour shifts. My body would hurt so bad constantly, I was going to the chiropractor once a week.

    Advice to Management

    Give employees benefits and proper pay for what they work.

    Great Clips Response

    Apr 21, 2017

    We are sorry to see your comments. Because each salon is independently owned and operated, franchisees may use a number of different factors to determine compensation and benefits. If you would like ... More


  6. "stylists"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stylist in Burnsville, MN
    Former Employee - Stylist in Burnsville, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Great Clips part-time (More than 3 years)

    Pros

    Great friends, close to home.

    Cons

    bad hours. No breaks,no retirement,401k,nothing. mandatory health ins. requirement if full time. Never enough coverage. Cant call in sick must find your own replacement

    Advice to Management

    Trust your employees

    Great Clips Response

    Apr 19, 2017

    Franchisees may use a number of different factors to determine a stylist's total compensation and benefits. Since each salon is independently owned and operated, the franchisee would be the best ... More


  7. Helpful (1)

    "Cosmetologist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Cosmetologist in Mason City, IA
    Former Employee - Licensed Cosmetologist in Mason City, IA

    I worked at Great Clips full-time (More than a year)

    Pros

    About the only thing positive in this salon are the clients that come in and they actually do maintain a dress code.

    Cons

    I worked in the Mason City location on 5th Street. I love the company great clips having assistant managed a different one, but this store was very poorly managed as it is not fully affiliated and doesn't abide by all the great clips standards. They did not have any cleaning sanitizer on hand for any of the stylists to use, however if they did the stylists in that salon are poorly trained at following state laws. They kept and reused the same dirty hair filled towels in their drawer to wipe their scissors off after every client without sanitizing, Witnessed all stylist reusing their clippers on clients without cleaning them in between( since they had no sanitizer) even the salon manager did this which is completely against state law. The break room was very unkept and disgusting. Hair was built up on the floor because it was not cleaned in such a long time. This includes the reception drawers and front desk with equipment. Combs at the end of night that they use on clients were not properly sanitized sitting in solution for the time it should to properly sanitize equipment. Overall I could not believe the manager was so lazy to not make sure Iowa laws were being met for the safety of the public and stylists. Next, I was hired Full time knowing full time hours range from 35-40. However i was still not receiving this as the manager brought on another stylist wanting her job back that with not enough hours to give to stylists. On slow days, manager would send home stylists really early which happened to be frequently leaving a full time stylist with part time hours. Hard to make a living this way.

    Advice to Management

    You only hurt your stylist and business by not making them follow Iowa laws of sanitation in the salon by not keeping a proper back bar stocked. Sitting in chairs gossiping while their are customers in the building is very unprofessional and looks terrible. I am a passionate Cosmetologist that takes the industry seriously not just a job to get you by. Favoring employees as a manager hurts your team and creates havoc and is just plain unprofessional. Also if you are hiring someone full time, before taking on another stylist you should make sure you have the hours to support the stylists you have already.

    Great Clips Response

    Apr 7, 2017 – Director of Talent Acquisition

    Thank you very much for your candid feedback. Since salons are independently owned, I will forward this feedback on to the salon owner. Please message me at recruiting@greatclips.com if you would ... More

  8. "Quantity over quality"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stylist in Corona, CA
    Former Employee - Stylist in Corona, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Great Clips part-time (Less than a year)

    Pros

    Stay busy not a lot of down time.

    Cons

    Terrible customer service all they want is your money. Uneven Bad haircuts cause your required to cut in 15 min or less. Terrible scheduling. Management doesn't manage she pick favorites party's and gets drunk with employees sleeps with customer's. No pay raises or incentive to move up.

    Advice to Management

    Grow up and manage the salon not make employees feel in Compition with you

    Great Clips Response

    Mar 24, 2017

    We are sorry that this was your experience. Because each salon is independently owned and operated, the best person to address your issues would be the franchisee. If you would like, you can email ... More


  9. "Hairstylist"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Flowery Branch, GA
    Former Employee - Anonymous Employee in Flowery Branch, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Great Clips (Less than a year)

    Pros

    Great customers, good tips, more cons than pros!

    Cons

    If ur a parent of small kids, be aware ur schedule is CRAZY! Some days and at least 3 nights. If u have a problem with another stylist. Its best u don't tell anyone. Even if that stylist is not complying with the rules great clips has stated in the handbook. The mangers and GM S don't care. Tjry only care about the marketing and sales that get them their bonus! The stylist talk about this client being racist. This client this, etc. Always trying to sell a product to clients that don't even need a product. Every stylists days. Oh ur scalp dry. U need Tea Tree Shampoo. Seriously.

    Advice to Management

    Prepare ur managememt! Train them to not disrespect their stylist! Talk to them with respect! Don't yell at the stylist in front of customers! Don't allow manager to accept illegal drugs such as marijuana as a Xmas gift. Don't allow stylists to bring their small kids into the salon for another stylist to care for and miss out on her own money trying to help her co-worker out! Make sure manager is 15 minutes early to open the store! As well as all stylists!

    Great Clips Response

    Feb 21, 2017

    We are sorry that you experienced these issues with your management. Since each salon is independently owned and operated, the best person to address your comments would be the franchisee. If you ... More


  10. "Worked harder than ever in my life for the absolute worst pay of my life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salon Manager in Franklin, NC
    Former Employee - Salon Manager in Franklin, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Great Clips full-time (More than a year)

    Pros

    They advertise for you,although most of the client's are just looking for cheap. Their expectations of what a haircut time should be or almost unreasonable.

    Cons

    Very limited opportunity for advancement and it's all about making money for the owners. They expect quality haircuts in 15 to 17 min. No matter what the length of the hair might be.

    Great Clips Response

    Feb 2, 2017

    We are sorry to read about your frustrations while working in the salon. Our cutting system and advised haircut times are based on years of data we have collected which shows the optimal time it ... More


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