Great Expressions Dental Centers Reviews

Pros

The company offers a lot to learn

Cons

A lot of difficult situations and scenarios (corporate politics) to navigate due to the way the company structure is set up (clinical being one chain of command; administrative being another chain of command and the expectation that the front line with cohesively collaborate).

Pros

I met some amazing people who I still keep in touch with after 3 years. Good training

Cons

Unorganized. Patients were seen as appointments more than they were as people. Review and development was carried out by out of state management and wasn’t very productive.

Pros

I see the other reviews and they are the polar opposite from what I've experienced as a new employee. The Shelby office manager Jamie is beyond fantastic. She was very thorough with training and is always available to answer any questions I have regarding insurance and other odds and ends. She's fantastic at dealing with patients including the difficult ones. She comes in early and stays late whenever it is necessary and puts in the extra effort at every turn. The lead hygienist Sarah is very thorough and direct with patients and they respond very well to her. She has an upbeat personality and is great at explaining treatment plans. She's always always willing to jump on the front desk when we're getting slammed and help out with incoming and outgoing calls. Jennifer is only at The office part time but for someone who works as an unassisted hygienist, she gets the job done everytime and had a very call demeanor patients respond well to. We get an hour lunch half way through our shift and have never been asked or expected to work through lunches. The pay is extremely competitive and more than fair, especially when you're brand new to the industry. The benefits are really good and the dental coverage is absolutely fantastic. This is the first job I've had in a long time that I enjoy going to every day.

Cons

Some patients can be very difficult and unfriendly but the calmer and more helpful you are with them, the easier it gets.

Pros

Helpful management- progressive new CEO- administration willing to listen- autonomy to handle schedules-really good specialists in all fields-ability to move up in company. Let you grow into the dentist you want to be but there when you need help.

Cons

Was a bit of turnover in the past but new CEO and management have a really good idea of direction to take company .

Pros

Only job I found that was full time as a hygienist. I would've gotten benefits (don't know how good it bad they were though) if I hadn't quit so soon. Co-workers were not too friendly but they were nice.

Cons

I worked at the bayonne NJ branch for a week and then immediately put in my 2 weeks after that so I worked a total of 3 weeks. As a hygienist in this branch, they say you don't need to take the patient's x-rays or clean the room which sounded nice at first...but they work you like a DOG! You have 3 columns of scheduled patients every day that are staggered so you spend like 40-min or half hour per patient to clean them. This may not be too bad in a perfect world where there were always a clean patient chair ready to go or all the patients arrived on time, but most of the time, I ran around and typically half 20-30 min to clean each patient. Due to the nature of this office, all or most patients I saw needed a LOT of cleaning so 20-30 minutes probably only was good for 25-50% of their mouth, even for the case of SRP patients. The company's reasoning for triple booking hygienists were that they didn't make enough production. I felt so exhausted after work and even on the days I didn't work, I was in pain. It's NOT a good place to work in, you will just be running around all day scrambling. You shouldn't expect a promotion unless you do a really good job selling a bunch of electric toothbrushes and toothpaste and SRP's either. I was told from the office manager I would get my parking permit reimbursed since I paid for a whole year's parking permit but she never called or texted me after I left despite calling her so many times. She was 'nice' while I worked there but just left my hanging about that issue too. Oh, and you are looked down upon SEVERELY if you get sick and have to call out. The office manager was yelling on the phone at the vice office manager for calling out sick cause she got the flu. The OM was saying how she got the flu and she's still at work, like as if that's something to brag about. Besides being overworked, hearing that was pretty much the last straw.

Pros

Great clinical and service approach to patients

Cons

Support center needs to do more to assist offices.