Great Falls Marketing Customer Service Representative Reviews | Glassdoor

Great Falls Marketing Customer Service Representative Reviews

Updated Aug 9, 2018

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Found 3 reviews

2.4
StarStarStarStarStar
34%
Recommend to a Friend
80%
Approve of CEO
Scott MacCheyne
2 Ratings
  1. "Great environment and an awesome team of co-workers!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Westbrook, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Falls Marketing full-time for more than a year

    Pros

    Lots of advancement opportunities, fun work environment, helpful co-workers and management team, flexible schedules

    Cons

    Some customers are less than friendly as is typical of a customer service job

    Advice to Management

    Stay positive even when it's tough to do, lead by example, and never be too busy to hear someone out when they need you to listen

    Great Falls Marketing2017-10-19
  2. Helpful (1)

    "Terrible Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Westbrook, ME
    Doesn't Recommend
    Negative Outlook

    I have been working at Great Falls Marketing part-time for less than a year

    Pros

    Easy to get hired, decent pay

    Cons

    Morally bankrupt, Corrupt, Poor Work Environment, Pushy and Aggressive, Depressing

    Advice to Management

    Sell better products and have a more streamlined, simple way for people to order and for customer service. The setup is very strange and unnatural, and I would personally expect customer service to be a lot more simple and reliable, without the creepy addition of having to try and sell people stuff when they want to cancel.

    Great Falls Marketing2018-08-09
  3. Helpful (1)

    "Customer Service Represemtative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Great Falls Marketing

    Pros

    It is a full time job in a difficult job market.

    Cons

    Very young and inexperienced mid level management. Little to no actual training. Low grade systems with an IT department that cannot handle the volume of requests so constant issues with most electronic and phone systems. Mis-information regarding role as customer service with assurances there will be/is no sales when in actuality it is mid to high pressure sales on every call and rigidly scripted. Monitoring is highly...

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    Advice to Management

    Be upfront about the fact you are a SALES and Marketing business and have little to no actual customer service aptitude or interest.

    Great Falls Marketing2015-05-18
Found 3 reviews