Great Lakes Higher Education Reviews | Glassdoor

Great Lakes Higher Education Reviews

Updated October 19, 2017
70 reviews

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3.7
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Richard D. (Dick) George
36 Ratings

70 Employee Reviews

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Pros
  • Benefits flexabilty bonuses and an added bonus for chritmas i love my supervisor the pension and 401k plan is an added bonus (in 4 reviews)

  • Excellent benefits, great work environment (in 6 reviews)

Cons
  • None, unless you have an issue with working in a call center setting (in 6 reviews)

  • management is terrible and there is a lot of inconsistencies (in 2 reviews)

More Pros and Cons

  1. "Great Lakes is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Lakes Higher Education full-time

    Pros

    Great benefits. Small company feel.

    Cons

    Cons are that it is a government contractor so a lot of red tape.


  2. "Contact center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eau Claire, WI
    Former Employee - Anonymous Employee in Eau Claire, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Great Lakes Higher Education full-time

    Pros

    Amazing management. Company has morals and treats their employees with respect. My direct manager was always trying to help me move up.

    Cons

    No cons. This is by far my favorite job I've ever had.

  3. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Lakes Higher Education full-time (More than a year)

    Pros

    The benefits are amazing and the people are generally good to work with.

    Cons

    It's a little behind the times in turn of IT stuff most of the trends other companies have Great Lakes doesn't

    Advice to Management

    Just try to update well everthing.


  4. "Corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Lakes Higher Education full-time (Less than a year)

    Pros

    Great people, family/work balance is wonderful.

    Cons

    Everything moves at a slow pace. Not good for the IT world. Also very limited on what technology we can use. Teams are siloed which means if you get stuck on a project you hate there is not a good chance you'll get something better.

    Advice to Management

    Get with the times! You can't compete in the insane IT job market moving at the pace we do.


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Plano, TX
    Current Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Great Lakes Higher Education full-time (More than a year)

    Pros

    Great work environment! I love my supervisor and manager.

    Cons

    Their is not enough room to grow here.

    Advice to Management

    Every one needs to be on the same page and not given different answer from everyone. Points system is what made me left. Please work on that. Especially for those that have kids and a family.


  6. "Borrower Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Great Lakes Higher Education full-time

    Pros

    Benefits and 401k are excellent

    Cons

    Management is terrible, you would walk by say hi good morning etc they walk right pass you. The company has great benefits but look down on you even hr.

    Advice to Management

    Say hi to your employees or good morning or afternoon. Acknowledge employees when they say something to you. Your no better than us.


  7. "claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Lakes Higher Education full-time (More than 8 years)

    Pros

    great benefits great retierment funds

    Cons

    does not share info with all employees,

  8. "More Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Lakes Higher Education full-time

    Pros

    Excellent benefits, great work environment

    Cons

    Lack of transparency and communication between departments creates redundant work.

    Advice to Management

    More interdepartmental meetings.


  9. "Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Borrower Services Representative in Eagan, MN
    Former Employee - Borrower Services Representative in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Great Lakes Higher Education full-time (Less than a year)

    Pros

    Pay is the only thing they have going for them

    Cons

    Communication, PTO, Supervisors don't care for you, Many Lies, Promises never kept. Access to building was denied and was never told that i was let go.

    Advice to Management

    When you tell an employee when being hired promises, keep the promises


  10. "Senior Marketing Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I worked at Great Lakes Higher Education full-time (More than 10 years)

    Pros

    Good salary and benefits package

    Cons

    Upper management was poor with communications


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