Great Lakes Higher Education Reviews | Glassdoor

Great Lakes Higher Education Reviews

Updated March 26, 2017
58 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Richard D. (Dick) George
29 Ratings

58 Employee Reviews

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Pros
  • Benefits flexabilty bonuses and an added bonus for chritmas i love my supervisor the pension and 401k plan is an added bonus (in 4 reviews)

  • good benefits, ok pay, coworkers were nice (in 5 reviews)

Cons
  • It is a call center setting and it is very busy (in 4 reviews)

  • The OPM interview was a little uncomfortable, with a lot of personal questions for a customer service call center but that's not the fault of GL (in 3 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Great Lakes Higher Education full-time

    Pros

    Great work/life balance, awesome benefits including a generous retirement fund, 401k, health/dental/vision/life insurance

    Cons

    There are fewer opportunities for advancement at the remote sites.


  2. "Used to be a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Great Lakes Higher Education full-time (More than 10 years)

    Pros

    Great pay and benefits. Pension and 401k.

    Cons

    Not a lot of opportunities for advancement in IT. The culture has changed in a negative way. People are over worked and under appreciated.

    Advice to Management

    Don't micromanage people in professional positions.


  3. "Great Job, Great Pay, Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Like the title reads it is a great job.

    Cons

    It is a call center setting and it is very busy.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great employer...tough job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    One of the best employers

    Cons

    The calls can be tough and you can get burned out fast

    Advice to Management

    may have changed but alternate jobs


  6. "Pleasant place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Lakes Higher Education full-time (More than 5 years)

    Pros

    Great pay, benefits, great Co workers and supervisors

    Cons

    Not flexible with days off


  7. "Nice Income - Nice workload"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Recommends
    Neutral Outlook

    I worked at Great Lakes Higher Education full-time

    Pros

    -Your own cubicle
    -Job prosperity based solely on employee
    -Support from supervisors

    Cons

    -Critical quotas (because of government limitations)
    -Favorites

    Advice to Management

    Intense quotas


  8. "Contact Center Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Agent in Plano, TX
    Former Employee - Contact Center Agent in Plano, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Great Lakes Higher Education full-time

    Pros

    Good Pay, Good Sized Cubicle, Pretty Easy to Help Any/All Customers, Free WiFi

    Cons

    Completely horrible to people with disabilities, completely rude & unhelpful & often verbally inappropriate onsite HR person, overbearing & illogical rules, ridiculous policies, overly involved minimally observant supervisors, punishment for every action or inaction, hardly any healthy on site food & machines always broken, skewed perception of business health, very high turn over, education & experience both get you nowhere, unspeakably stressful & toxic environment will cause very apparent severe health issues, etc. if you're sick & unable to work you get penalized for it & can even be written up or fired despite going through the required steps to document it as sick leave.

    Advice to Management

    fix yourself. replace the on site HR person to one who's not offstandish & can actually interact with people in a pleasant positive way. replace the majority of your supervisors because a lot of the problems the team members have stems directly from their direct supervisor. replace your only high school educated phone reps with people who have degrees & can speak without chronically sounding clueless & unprofessional. make sure new hires actually GOT the training & didn't just nod their head for a month. change your stupid punitive rules & policies. treat your employees like people. cut people some slack. be a desirable company to work for with great reviews.


  9. "Programmer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Madison, WI
    Current Employee - Programmer in Madison, WI
    Recommends
    Positive Outlook

    I have been working at Great Lakes Higher Education full-time (More than a year)

    Pros

    Great work-life balance
    Fantastic benefits
    Good opportunities for advancement or transfer

    Cons

    Salaries are low in comparison to other opportunities in the area

    Advice to Management

    Continue pursuing advances in technology


  10. Helpful (1)

    "Contact customer care agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Madison, WI
    Former Employee - Customer Care Agent in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay and benefits are good

    Cons

    Dishonest & doesn't give you any work/life balance. You get written up for the smallest things. Frowned upon if you miss any days. PTO must be approve before submission. Turn around rate very high, too strict on employees, feels like a jail cell.

    Advice to Management

    Disorganized, lots of favoritism, no growth.


  11. Helpful (1)

    "Customer care representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    Starting pay is not bad at all. Had own cubical and computer. Like the fact I had my own keys I could lock my things up. They had a automated voice system for you to call in if you were sick or if you were running late. I think the training was pretty good too wish they made it longer though, but they provide food for like the first week . Good parking also everyone got bonuses I only worked there for almost 2 mnths and got a Christmas bonus that was nice

    Cons

    Everything was monitored! And micromanage!Like how long you stop taking call. I honestly felt that at first the company really did care about helping people repaying back there student loans but everyone I had a one on one with my supervisor it was always why did you give them a forbearance or why come you don't keep asking for a payment from them it's like because they say the can't afford to make any payments or they lost their job. They expect calls to be less then 5 min which for me was difficult because the people who call in always got a lot to say.they expect you use "there way" of cutting a conversation short by cutting the person mid sentence (they actually monitor that too they sit you down and listen to some conversations you had to see how many times you cut a person mid sentence) Not just that during my employment I had a very close family members death and had to leave home due to the passing I did notify the night supervisor and when I returned the next day I was told that due me leaving that HR may have to take action to see if I should be granted pardon for my actions "I'd never miss work before except that day I went home due to the death) it was ridiculous.

    Advice to Management

    Loosen up a bit listen to what people got to say.



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