Great Wolf Lodge Reviews | Glassdoor

Great Wolf Lodge Reviews

Updated July 15, 2018
332 reviews

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3.3
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Recommend to a friend
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Murray Hennessy
15 Ratings

332 Employee Reviews

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Pros
  • "Discounted resort stays, water park passes and sometimes free overnight stays" (in 25 reviews)

  • "Flexible shift options, free park passes, hotel discounts" (in 17 reviews)

Cons
  • "Long hours and very minimal breaks" (in 13 reviews)

  • "poor management, a lot of cleaning" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Lifeguard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aquatics Lifeguard in Grapevine, TX
    Former Employee - Aquatics Lifeguard in Grapevine, TX
    Recommends

    I worked at Great Wolf Lodge part-time (More than a year)

    Pros

    Great benefits, good pay, friendly environment.

    Cons

    I really couldn't think of any. The only reason I left was because the location wasn't convenient for me.


  2. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arcade Attendant in Basehor, KS
    Current Employee - Arcade Attendant in Basehor, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Great Wolf Lodge part-time (Less than a year)

    Pros

    it is really fun sometimes

    Cons

    nothing at all it’s great

    Advice to Management

    none

  3. "Guest services agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Lagrange, GA
    Current Employee - Guest Service Agent in Lagrange, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Wolf Lodge full-time (Less than a year)

    Pros

    They truly love their employees. Pay is better than similar jobs in the area. Waterpark passes twice a year. Commission on pass sales.

    Cons

    Just the average customer service cons.

    Advice to Management

    Stop stressing us out. Breathe.


  4. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Lodge full-time

    Pros

    Ability to move up
    Meet new people

    Cons

    Not enough recognition of hard work


  5. "Housekeeping/Room Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Concord, NC
    Former Employee - Housekeeper in Concord, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Great Wolf Lodge full-time (Less than a year)

    Pros

    A great place to work overall. I recommend Great Wolf to anyone. Management can use quite a bit of work though. The carts you push are a bit heavy and it does get easier as you progress but not for someone like me who is 5'4 and weighs only 95lbs. You burn more calories than you take in...That was my issue but be prepared. Drink water not soda 😎 For what its worth the pay was good..$11 an hour with housekeeping

    Cons

    Management wanting to meet with you for all things you do wrong..even minor


  6. "Gift Shop Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Great Wolf Lodge full-time

    Pros

    It can be a great place to work with and develop different skills. A stepping stone kind of job.

    Cons

    Management is horrid, favortism, lack of communication, no good moral boost.... I keep finding more and more things wrong. They take the hard working pack members for granted, no recognition for being a hard worker. Schedule gets switched without 48hr notice(as told by managers)

    Advice to Management

    You need to recognize the hard workers and stop giving higher up positions to the ones you favor by people who are slackers..... STEP UP AND VALUE YOUR WORKERS!! Before they all leave.


  7. "Agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Lodge part-time

    Pros

    Money, apparently we can earn bonuses

    Cons

    Right now my biggest con is glassdoor being useless

  8. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Benefits, can use the water park when upon approval when the resort is not too busy.

    Cons

    Do not get the hours when the season is slow.

    Advice to Management

    Please advise new hires that when the season is slow, they will not get their hours if they are not in management.


  9. "Workforce Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Analyst in Madison, WI
    Former Employee - Workforce Analyst in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Great Wolf Lodge full-time (More than 3 years)

    Pros

    Great Insurance, water park perks.

    Cons

    Micromanagement of employees, lack of insight into business practices.


  10. "Great Entry Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly staff that wants to help the employee strive in their respected field.

    Cons

    Low diversity of employees and customers


Showing 332 of 339 reviews
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