Great Wolf Lodge Reviews | Glassdoor

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Great Wolf Lodge Reviews

Updated January 16, 2018
44 reviews

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5.0
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Recommend to a friend
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Murray Hennessy
0 Ratings

44 Employee Reviews

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Pros
  • Free water park passes on low occupancy days (in 24 reviews)

  • Discounted resort stays, water park passes and sometimes free overnight stays (in 16 reviews)

Cons
  • Long hours but that is a standard in food service (in 11 reviews)

  • Poor management to housekeeping department (in 9 reviews)

More Pros and Cons

  1. "Waitress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Great Wolf Lodge full-time

    Pros

    - great pay
    - great atmosphere and people
    - treated well by employees and managers
    - get to request your own schedule
    - offers training

    Cons

    - you do not get let out when your shift end due to late arrival customers or the check out process

    Advice to Management

    I would create more opportunity for employees to write reviews on managers. With that said, I think management does an excellent job of making sure the employees are doing well and we are all on the same page.


  2. "Fun place, but a lot of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Grapevine, TX
    Current Employee - Server/Waiter in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Wolf Lodge part-time (More than a year)

    Pros

    People are so friendly, positive environment, awesome management

    Cons

    A lot of sidework, don’t make as much when summer or winter is not here.

  3. "Amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Supervisor in Mason, OH
    Former Employee - Front Desk Supervisor in Mason, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Great Wolf Lodge full-time (More than 3 years)

    Pros

    Fun, fast paced, family orientated.

    Cons

    Favouritism held by upper management.

    Advice to Management

    Bring back holiday parties and don't play favorites!


  4. "Great job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Lodge full-time

    Pros

    It is a great place to work

    Cons

    No cons really love the place


  5. "Lifeguard"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Wolf Lodge full-time

    Pros

    Good work environment and people

    Cons

    I do not have any cons


  6. "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Lodge part-time

    Pros

    Great place to work at

    Cons

    No benefits when you are there

    Advice to Management

    Hopefully


  7. "Retail department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Wolf Lodge part-time

    Pros

    They show that they really do care for their employees.

    Cons

    The guest.They feel that because they pay so much money to stay there,they feel like they are entitled to everything they desire and want to be treated like royalty. I totally understand that but when they start acting like 5 year olds because they dont get their way ,they become SUPER rude which is not fun!

  8. "The pack members are terrific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mason, OH
    Current Employee - Anonymous Employee in Mason, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Great Wolf Lodge part-time (More than a year)

    Pros

    You meet amazing people, who share a lot of the same interests as you

    Cons

    It's very rare you are able to sit down, and the discounts don't really help, you'll still spend 5$ for a small bottle of lemonade, retail gets paid EXTREMELY low, which makes people quit a lot

    Advice to Management

    Give retail a raise, we all need it.


  9. Helpful (1)

    "Best company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Manager in Milwaukee, WI
    Former Employee - Senior Sales Manager in Milwaukee, WI
    Positive Outlook
    No opinion of CEO

    I worked at Great Wolf Lodge full-time (More than 10 years)

    Pros

    Worked for this company for over 10 years in many different positions. Loved every aspect of this company. Would recommend to anyone looking for a great company with great rewards and cares about their employees

    Cons

    Do not have one bad thing to say about this company. This company has been my all time favorite company to work for. Their Wolfpack mentality was second to none and treated me like family.

    Advice to Management

    The management I experienced was great


  10. Helpful (1)

    "I looked forward to coming here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Lifeguard in Fitchburg, MA
    Former Employee - Lifeguard in Fitchburg, MA
    Recommends
    Positive Outlook

    I worked at Great Wolf Lodge (More than a year)

    Pros

    As time passes, I'm only increasingly more amazed at all the things Great Wolf did right. Their whole lifeguarding system really is top-notch. I've been a lifeguard in various places and had to redo training when I let certs expire. No one pays as much attention to getting it right as possible. Whereas others won't call you out if you jump in for a spinal injury, at Great Wolf Fitchburg, you best not be jumping when you could make waves that make the injury worse!

    In-service was always a riot--having to make a caterpillar backboard rescue just 'cause! They do a great job caring and and making sure no one falls through the cracks.

    Cons

    Same as any lifeguarding job: a little monotonous.

    Advice to Management

    Keep doing what you're doing.


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