Great Wolf Resorts Reviews | Glassdoor

Great Wolf Resorts Reviews

Updated March 14, 2017
218 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Rubén A. Rodriguez
20 Ratings

218 Employee Reviews

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Pros
  • Free water park passes on low occupancy days (in 18 reviews)

  • Discounted resort stays, water park passes and sometimes free overnight stays (in 13 reviews)

Cons
  • As an arcade attendant, the job required long hours of standing with a small 30 minute food break (in 8 reviews)

  • The water park made myself and other lifeguards sick at times (you eventually got used to the air in there) (in 7 reviews)

More Pros and Cons

  1. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Charlotte, NC
    Former Employee - Front Desk Agent in Charlotte, NC
    Recommends

    I worked at Great Wolf Resorts part-time

    Pros

    Great company with a customer first culture

    Cons

    Standing all day can be difficult


  2. "Overall a good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Coffee Shop Attendant in Williamsburg, VA
    Former Employee - Coffee Shop Attendant in Williamsburg, VA
    Recommends
    No opinion of CEO

    I worked at Great Wolf Resorts part-time (Less than a year)

    Pros

    Work life balance. Clock in, do your job, clock out. For the most part people were friendly.

    Cons

    Employees can be petty. While I was never the target, there were some issues with management not confronting drama occurring between employees. This was not a huge issue but it was noticeable.

    Advice to Management

    Hire managers and supervisors who lead by example instead instead of engaging in drama and gossip


  3. "Executive Administrative Assistant/Office Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Great Wolf Resorts full-time

    Pros

    Great organization - lots of growth

    Cons

    Lots of rapid growth occurring


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "great wolf lodge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Great Wolf Resorts full-time

    Pros

    great management.
    worked very well with you on scheduling.
    other workers were always happy

    Cons

    i did not have any cons. i absolutely loved working there


  6. "Don't do it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Grand Mound, WA
    Former Employee - Housekeeper in Grand Mound, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Great Wolf Resorts (More than a year)

    Pros

    Employees are the best part

    Cons

    The management treats you terrible. No respect for basic human rights. The new director and asst director are terrible

    Advice to Management

    Show compassion and treat others as you would want to be treated


  7. "Indoor water park resort"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Great Wolf Resorts part-time

    Pros

    A lot of fun, and good down time. Definitely worth the pay.

    Cons

    The people in this particular dept are very young.


  8. "Housekeeping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Fitchburg, MA
    Current Employee - Housekeeper in Fitchburg, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Great Wolf Resorts full-time (More than 3 years)

    Pros

    Housekeeping ladies are very nice to the quest

    Cons

    Rooms are to expensive for the way they look

    Advice to Management

    Need to more understanding with there worker's


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resort Reservation Agent in Fort Pierce, FL
    Former Employee - Resort Reservation Agent in Fort Pierce, FL

    I worked at Great Wolf Resorts full-time (Less than a year)

    Pros

    Great management team, and flexible hours

    Cons

    Dealing with very rude customers


  10. "front desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Great Wolf Resorts part-time

    Pros

    great fun and family loved coming up to play.

    Cons

    NOT a great travel plus

    Advice to Management

    give more free travel rooms.


  11. Helpful (1)

    "Management style like 1975"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    If you can imagine working for a company in 1975, you’ll like this company. Old computer systems, old leadership style and overpriced experience for guests. My boss was really smart and knew a lot about the business but Great Wolf was stuck in their ways. It’s basically an overpriced waterpark.

    Cons

    It basically sucked working here. I worked in the sales office and it was like running a hotel in the mid 1970’s. The corporate office had no clue how to roll things out successfully and it became a daily struggle to get our point across that many ideas they had, would simply not work. My boss was awesome but he ended up leaving too because it was frustrating.

    Advice to Management

    Close your hotels and get out of the business. No amount of ideas or suggestions to succeed will be listened to so you might as well just shutter your doors.



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