Great Wolf Resorts Reviews | Glassdoor

Great Wolf Resorts Reviews

Updated May 15, 2017
60 reviews

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4.0
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Rubén A. Rodriguez
6 Ratings

60 Employee Reviews

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Pros
  • Free water park passes on low occupancy days (in 18 reviews)

  • Benefits are okay only because u receive free Waterpark passes (in 8 reviews)

Cons
  • Long hours (expectably for high school student) ex: on a school night you would be working from 4-10:30 or even 11 at night (in 8 reviews)

  • The water park made myself and other lifeguards sick at times (you eventually got used to the air in there) (in 8 reviews)

More Pros and Cons

  1. "Overall a good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Coffee Shop Attendant in Williamsburg, VA
    Former Employee - Coffee Shop Attendant in Williamsburg, VA
    Recommends
    No opinion of CEO

    I worked at Great Wolf Resorts part-time (Less than a year)

    Pros

    Work life balance. Clock in, do your job, clock out. For the most part people were friendly.

    Cons

    Employees can be petty. While I was never the target, there were some issues with management not confronting drama occurring between employees. This was not a huge issue but it was noticeable.

    Advice to Management

    Hire managers and supervisors who lead by example instead instead of engaging in drama and gossip


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resort Reservation Agent in Fort Pierce, FL
    Former Employee - Resort Reservation Agent in Fort Pierce, FL

    I worked at Great Wolf Resorts full-time (Less than a year)

    Pros

    Great management team, and flexible hours

    Cons

    Dealing with very rude customers


  3. "Housekeeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Grapevine, TX
    Current Employee - Housekeeper in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My coworkers I love working with them

    Cons

    I don't like how management treat some of the employee

    Advice to Management

    Everything can work if sometimes management help


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  5. "Housekeeping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Grapevine, TX
    Current Employee - Housekeeper in Grapevine, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Great Wolf Resorts full-time

    Pros

    Because you get alot of discount on great things that they family can enjoy

    Cons

    The guests are really rude when they need something and can't get it when the need it

    Advice to Management

    Need more organization, and a better supervision team


  6. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Traverse City, MI
    Current Employee - Anonymous Employee in Traverse City, MI
    Recommends
    Positive Outlook

    I have been working at Great Wolf Resorts part-time

    Pros

    25% off everywhere in resort, free waterpark passes, discounted room rates, can easily move up the ladder, as a front desk agent you get a summer bonus based on upselling

    Cons

    Get to deal with angry customers during the summer all the time because there is never enough housekeepers


  7. "Aquatics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aquatics Supervisor in Kansas City, KS
    Current Employee - Aquatics Supervisor in Kansas City, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Great Wolf Resorts full-time (Less than a year)

    Pros

    -Management is flexible and will work with your schedule
    -The pay is better than other pools

    Cons

    -Some management treats you like a child
    -Always short staffed


  8. "Assistant Director of Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director of Finance in Kansas City, KS
    Current Employee - Assistant Director of Finance in Kansas City, KS
    Recommends
    Positive Outlook

    I have been working at Great Wolf Resorts full-time (More than 5 years)

    Pros

    Great brand and fun working around happy children

    Cons

    personally looking for employment closer to home

    Advice to Management

    Keep everyone smiling


  9. "Retail Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Williamsburg, VA
    Former Employee - Anonymous Employee in Williamsburg, VA
    Doesn't Recommend
    Positive Outlook

    I worked at Great Wolf Resorts full-time (More than 5 years)

    Pros

    Fun place to work. Sales staff was great.

    Cons

    Long hours. Working holidays. Upper management very exclusive.

    Advice to Management

    Intergrity. Hold upper management accountable for actions. No ability to move up unless relocation.


  10. Helpful (2)

    "Great Wolf Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate in Grapevine, TX
    Current Employee - Retail Associate in Grapevine, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Great Wolf Resorts full-time (More than a year)

    Pros

    In peak season (Winter Break, Summer, Spring Break) you will get a lot of hours no matter if you are full or part time. You will get a raise at your 90 day review and yearly reviews. The company does seem to like to promote within.

    Cons

    This is a high stress job. You deal with guest at the hotel that spend about $450-700 a night for a basic room. Parents are on vacation and want their children to have the best vacation ever, you will get irate customers. You will get scheduled a lot in busy times 4-5 times a week if your availability allows it and shifts are 8-9 hours each.

    Advice to Management

    I do like the management as long as you do your job management won't get onto you and we guest try to get you in trouble or go to complain management will have your back.


  11. "Fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Room Attendant in Trenton, NJ
    Current Employee - Room Attendant in Trenton, NJ

    I have been working at Great Wolf Resorts (Less than a year)

    Pros

    Employee benefits, super fun place to work

    Cons

    short lunches and short breaks


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