Great Wolf Resorts Reviews | Glassdoor

Great Wolf Resorts Reviews

Updated February 21, 2017
215 reviews

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215 Employee Reviews

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Pros
  • Free water park passes on low occupancy days (in 18 reviews)

  • Discounted resort stays, water park passes and sometimes free overnight stays (in 13 reviews)

Cons
  • As an arcade attendant, the job required long hours of standing with a small 30 minute food break (in 8 reviews)

  • The water park made myself and other lifeguards sick at times (you eventually got used to the air in there) (in 7 reviews)

More Pros and Cons

  1. "Housekeeping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Grapevine, TX
    Current Employee - Housekeeper in Grapevine, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Great Wolf Resorts full-time

    Pros

    Because you get alot of discount on great things that they family can enjoy

    Cons

    The guests are really rude when they need something and can't get it when the need it

    Advice to Management

    Need more organization, and a better supervision team


  2. "Aquatics Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Great Wolf Resorts full-time

    Pros

    Some of the best upper management in the aquatics department.

    Cons

    The lower mangers were complete idiots, I was 17 years old and could operate better than them.

    Advice to Management

    Don't hire complete idiots


  3. "Ambassador of fun"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts part-time

    Pros

    See children smile and give them a memorable experience

    Cons

    Horrible hours and pay is lower than anywhere else.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Lifeguard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifeguard
    Former Employee - Lifeguard
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I was paid well and hired quickly.

    Cons

    The conditions of the work environment are horrible. I am a competitive swimmer and I have never experienced such a bad "chlorine cough" (when your lungs get used to the most environment and when returning to fresh air a cough appears). My eyes would water so bad after a shift that I would have to pull over on the drive home because I was unable to see. When I tried to complain to management they told me "welcome to the lodge" and had no advice to give me concerning the issue. Also the management was incredibly sexist and made it seem like male guards were much more capable of their jobs than the female guards, despite experience levels.

    Advice to Management

    Please actually listen to your staff members complaints, and pay for overtime without a fight over what hours were actually worked.


  6. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Traverse City, MI
    Current Employee - Anonymous Employee in Traverse City, MI
    Recommends
    Positive Outlook

    I have been working at Great Wolf Resorts part-time

    Pros

    25% off everywhere in resort, free waterpark passes, discounted room rates, can easily move up the ladder, as a front desk agent you get a summer bonus based on upselling

    Cons

    Get to deal with angry customers during the summer all the time because there is never enough housekeepers


  7. "Lifeguard"

    Star Star Star Star Star
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -Fun Coworkers
    -Flexible schedule
    -Great Pay
    -Managers are fun to work with
    -Always a positive enviroment

    Cons

    -Humid inside
    -Breaks are short
    -On your feet the whole time
    -Walk back and forth
    -Tends to get boring fast since you scan water all day


  8. "Great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Great Wolf Resorts part-time

    Pros

    Great place to work for if you love kids!

    Cons

    Can be very busy making it hard to get off holidays


  9. "Aquatics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aquatics Supervisor in Kansas City, KS
    Current Employee - Aquatics Supervisor in Kansas City, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Great Wolf Resorts full-time (Less than a year)

    Pros

    -Management is flexible and will work with your schedule
    -The pay is better than other pools

    Cons

    -Some management treats you like a child
    -Always short staffed


  10. "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Fun fast paced environment

    Cons

    Stressful, poor management, high school like environment


  11. "fun environment"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexible hours, fun, lots of incentives, commission

    Cons

    pay, working holidays, no overtime



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