Green Tree Servicing Reviews | Glassdoor

Green Tree Servicing Reviews

35 reviews

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Keith A. Anderson
13 Ratings

35 Employee Reviews

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Pros
  • great benefits and flexible schedule (in 7 reviews)

  • They have very competitive pay and benefits (in 3 reviews)

Cons
  • company expects you to put in very long hours on a consistent basis (45 (in 8 reviews)

  • Supervision openly being insubordinate to upper management (in 8 reviews)

More Pros and Cons

  1. "terrible on floor training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spoc in Tacoma, WA
    Former Employee - Spoc in Tacoma, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Really liked it; Nice then not so nice people, once they find out you make more than they do.

    Cons

    Really liked it; until I got smart punk trainer that thought he knew everything but really knew nothing at all. Especially how to train new hires.

    Advice to Management

    need trainers on the floor that know what they are really doing and how to train and not expect the moon right off


  2. "Good money no time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rapid City, SD
    Former Employee - Anonymous Employee in Rapid City, SD
    Recommends
    Positive Outlook

    I worked at Green Tree Servicing full-time

    Pros

    good money Bonuses, fun getting people to pay their bills

    Cons

    long hours, bad demanding abusive management

    Advice to Management

    fire most all, and hire new management


  3. "ARM DEPARTMENT ONLY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Green Tree Servicing full-time

    Pros

    GT offers the opportunity to climb up the ladder. Has a great professional atmosphere, and ok benefits.

    Cons

    Year #1 seemed like everything was falling into place. Then things started to unravel. The commission structure began to change thought to be for the better. but then the commission payout goals were being exceeded. So Again the Commission was restructured. as any business would be, the more they commission pay outs were the higher the goals got. Never once thought of the Ant workers who were making the BIG MEN campus more money. There has been so much chaos in the office for the last 3years that is just coming into light now, has this Once Fun, less stressful working environment filled with over 100 Hard working veterans. with very low turn over. Barely even filled with 30 remaining Veterans from when i started. The turn over is on the rise.

    Advice to Management

    Get ALL management on the same page.there is constantly allot of unknown and making it up as you go. And it really has The office Morale at an all time low. Management doesn't always have the answers. most ideas i hear are from the floor. then Management is too afraid to bring up anything new to Directors. Or maybe just feel intimidated by the Harassing/ threatening attitude of the Managing Staff.


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  5. Helpful (2)

    "prefer not to provide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook

    I worked at Green Tree Servicing full-time (More than 3 years)

    Pros

    I loved my job, made it almost 5 years. I am a "lifer", I don't want to jump from company to company. Many opportunities for the right individuals, to stay and grow and learn.

    Cons

    I was laid off just at just under 5 yrs. Reason given "position elimination", to many FTE to support the job function. Was told it was not due to job performance. Was performing very well, not on any formal or verbal warnings. Within 2 weeks 3 jobs were posted online for my position. The job was needed but without me performing it. I was lied to. It robs you of any self worth.

    Advice to Management

    Treat employees with respect, be honest. I may have been unlucky and there are more "good stories" than "bad". Green Tree is better than this. Or it used to be. Go back to that.


  6. Helpful (1)

    "training not good, especially on the floor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spoc in Seattle, WA
    Former Employee - Spoc in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    staff courteous, friendly, helpful for the most part. Some not too friendly or just plain in bad moods;; wonder why?

    Cons

    very poor training techniques. They say 2 weeks. But expect 125% after 1 week and 1 hour training on the floor. This is in now way how to train a new hire. Still breaking Collection laws? Shame on you! This is your customer.

    Advice to Management

    allow new hires time to get up to speed, think you lost some good one's because you did not.


  7. "Foreclosure Specialist"

    Star Star Star Star Star
    Former Employee - Foreclosure Specialist in Tempe, AZ
    Former Employee - Foreclosure Specialist in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Green Tree Servicing (Less than a year)

    Pros

    The hours were good. Cannot really think of anything nice to say. Was a learning experience

    Cons

    Lack of training. Gossip was annoying.


  8. Helpful (2)

    "Sweatshop mentality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Green Tree Servicing full-time (More than 10 years)

    Pros

    It is a job and it does pay albeit well below market rate. Opportunity for advancement in collections areas but not in any other areas.

    Cons

    Compensation is below market. Benefits are well below market. The expectations are extremely high and it is very easy to get slammed working 70-80 hours per week in a salaried position with no hope for advancement. The work/life balance is horribly out of whack.


  9. "Escrow Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Escrow Specialist in Saint Paul, MN
    Current Contractor - Escrow Specialist in Saint Paul, MN
    Negative Outlook

    I have been working at Green Tree Servicing as a contractor (Less than a year)

    Pros

    Downtown St Paul, can ride the bus

    Cons

    Company going through changes, no permanent

    Advice to Management

    great work ethic, work very hard to get full time, company changes make it unsure


  10. Helpful (2)

    "No Work/Life Balance and Unknowledgeable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Birmingham, AL
    Former Employee - Collections Representative in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers, unlimited overtime, managers want you to be successful, but don't know how. I have nothing but good things to say about the managers and people at this company. Most of the managers worked as hard as the employees and were there 16 hours per day. It is all about the process, or lack thereof, that is the issue. As a previous manager I understand it's about the numbers, but there is a way to meet numbers the right way.

    Cons

    Required to work two 13 hour days at the end of the month an pressured to work overtime daily. It would make more sense to work one in the middle of the month and one at the end. Getting out of required overtime and getting off work for anything was like asking for a kidney. Yelling at customers and required to call the main borrower 7 times per day and anyone else on the account 5 times for a total of 12 calls per day per account. Asking a borrower to give a bad check to get the account current is not productive and does not ever set the borrower or representative up for success. It just comes back the next month further behind. It's playing the numbers. There didn't appear to be any rhyme or reason to what the process was on a daily basis. Coming from collections and home preservation it was very concerning to me that it appeared a lot of government required compliance was being looked over in order to meet numbers. A borrower should be offered all options including loan modifications. One person did modifications and no one every spoke to them. It was all voice mail. You are not allowed to give an opinion on what may work better for your pipeline or you are being argumentative.

    Advice to Management

    Get a successful model in place and process to set the borrower, accounts your servicing and your company for success. Instead of having one good month due to taking bad checks and then the next month being bad because they were returned, set up a process and take a few bad months for a ton of successful months. At some time you have to suffer the process for it to be successful. Just saying. It always worked for me.


  11. Helpful (1)

    "15 Yrs experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry in Tempe, AZ
    Former Employee - Data Entry in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Associates - Top Notch
                         - Honest
                         - Team Players
                         - Family Orientated

    Cons

    Management - Selfish , Conceited , Untruthful ,

    Advice to Management

    Take a REAL look at what is really going on - Learn to do what the associates are doing - Become a Team Player like you insist we are. Become TRUE friends with those under you, not backstabbers .


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