Greenway Health Reviews | Glassdoor

Greenway Health Reviews

Updated May 21, 2018
395 reviews

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3.1
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Greenway Health CEO Scott Zimmerman
Scott Zimmerman
112 Ratings

395 Employee Reviews

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Pros
Cons
  • I am covered because it is the law but I cannot afford medical care due to the high deductible (in 29 reviews)

  • High deductible health plan was hot garbage (in 11 reviews)

More Pros and Cons

  1. "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Tampa, FL
    Current Employee - Marketing in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greenway Health full-time (Less than a year)

    Pros

    Visionary CEO, engaging work, and great people.

    Cons

    I'll have to get back with you.

    Advice to Management

    Continue on the path you're on. I haven't enjoyed working anywhere as much as I do at Greenway Health. The culture gets five stars; good vibes all the way around and that starts at the top with CEO Scott Zimmerman.

    Greenway Health Response

    Feb 8, 2018 – Senior Manager, Talent Management

    Thank you for your feedback and for acknowledging the positive momentum of change at Greenway Health. We agree that the pulse of the organization is both vibrant and energetic. Our CEO, Scott... More


  2. "Greenway Health Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, GA
    Current Employee - Anonymous Employee in Carrollton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greenway Health full-time (More than 3 years)

    Pros

    Culture, Culture, Culture
    Fun, relaxed environment
    Family atmosphere
    Remote work ability

    Cons

    Leadership Turnover
    Lower pay than market average

    Advice to Management

    Continue being open and transparent with your employees
    Continue growing and shaping the culture for your employees

  3. "Good to me, but depends where you work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Greenway Health full-time (More than 5 years)

    Pros

    pros and cons are VERY team/department dependent. for my role: work-life balance, coworkers/team, opportunities for advancement, PTO, and leaders that value their employees

    Cons

    again, depends on team. in my role: compensation is a big con (we pay below market across the board), compensation is even worse considering the quantity of work expected, high-deductible health plan is poor, and the turnover is not only high but it results from some very fixable things (employee job training and management training)

    Advice to Management

    regular management: don't just manage, lead, and above all, COACH! doing this will allow you to trust your employees so that you can delegate properly instead of micromanaging. have regular 1-on-1's with your employees. let them lead the sessions. look them in the eyes and listen with undivided attention. these simple things will go a long, long way

    executive leadership: communicate more. I know that you are bright and compassionate people with both the company and its employees front of mind, but that notion becomes more obscured each day as certain actions get the rumor mill going and nothing is done to silence it. negative sentiments and job security woes run rampant now and that should be addressed immediately

    the feedback projects to get input from employees in a variety of different ways have been great but they need to be looked at with a microscope and taken to heart


  4. Helpful (6)

    "Not a Career Option"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Advocate in Carrollton, GA
    Former Employee - Patient Advocate in Carrollton, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Greenway Health full-time (Less than a year)

    Pros

    PTO
    Fair compensation
    Okay Health Benefits (Takes a lot from pay)

    Cons

    Oh, so many.
    Poor management: Concerns from employees are never heard. They placate us and tell us they'll do something. They never do. Talent is only there to cover management's butts. I bet they'll respond to this with a canned answer.

    Even if you have a doctor's excuse, management will fire you if you're out of PTO. Other jobs don't treat PTO like it's a rule to live by. If you miss a day on other jobs, you simply don't get paid. At Greenway, if you miss a day without pay, it's like a mortal sin. I know several people who had valid excuses to not be at work, but they were let go. If you have sick family or are pregnant, don't work here. Turnover rate is so high they begged my pregnant friend to stay, yet they fire talented employees when their lives are more important.

    Favoritism. Management doesn't even hide their favoritism. They hang out and have relationships with their employees. If you're not in the clique, you're screwed. They don't have a write up policy. If they write you up, they can make it your final warning without prior write ups. If you kiss up, you're not held accountable for your work.

    Greenway prides itself on not micro managing. They say that in orientation. That's a lie. Had my lead looking over my shoulder often. By the way, orientation is a joke. I learned nothing about my position. They basically go on and on about how insurance companies are evil like Walmart does with unions. Until I sat down at my desk, I had no idea what I was doing. That was three weeks after I started. If you want three easy weeks of pay and boredom, come to Greenway. They also have a bench team for new claims analysts that lasts about two months.

    My manager promised us lunch one day. We wanted a meeting discussing recent changes. They said, "either have your meeting or have your lunch." So we went without our lunch hour.

    Team leads give their responsibilities to their employees as "projects" yet they never get credit for their work.

    Advice to Management

    Practice what you preach. Value your employees. You have so many new people coming in, yet how many stay? We don't feel valued. We feel replaceable. You laid off so many people when you shut down the Birmingham, Atlanta, and Lake Mary offices, and only around 60 people moved. Why would any of the claims analysts, support, or patient advocates want to keep working for you when you treat us like dog crap? It feels like we have no job security. I have walked in so many mornings to see desks cleaned out when someone quit or got fired. Before long, there's someone in that spot. Yes, there are people who have worked there for years, but they're in the minority. If you want us to make a career at Greenway, don't make us feel like ants in a glass farm.

    Greenway Health Response

    May 14, 2018 – Senior Manager, Talent Management

    Thank you for taking the time to provide your feedback.
    We are sorry to hear that you are not enjoying your position at Greenway. If you wish to discuss your concerns with our Talent Management... More


  5. Helpful (1)

    "Too much hassle for too little reward..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Greenway Health full-time (More than a year)

    Pros

    Not enough to even mention

    Cons

    The list is too long

    Advice to Management

    Figure out how to be competitive in your space. From cost to bureaucratic red tape, there are too many anchors. Too many roadblocks. Simplify.


  6. Helpful (1)

    "nightmare job"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support
    Current Employee - Customer Support
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Greenway Health full-time (More than a year)

    Pros

    a steady paycheck if it can be called that

    Cons

    Pay is low. I started at what I made 6 years prior.
    Training is horrible. They think their training system is good, but they never seek feedback from the workers.
    Product is bad because they don't listen to customer support for what needs fixing.
    Management is the worst. They don't join in and help out when needed, but only put pressure on the workers. They never say anything good about the work but only criticize, unless you are part of their clique. And they don't stand behind their team unless you part of that clique. No work from home unless there is a hurricane. Employees act like children with gossip and video games.

    Advice to Management

    Grow up and stand with your team


  7. "No work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Greenway Health full-time

    Pros

    The office space is nice and well located

    Cons

    The pay and benefits are well below average. There isn't any real culture other than grinding out 12 hour days and putting in another 2-3 hours each night from home and then being told you're not working enough. Management is small minded and inflexible. There is zero diversity in senior management.

  8. "Dubious Business Practices"

    StarStarStarStarStar
    Former Employee - Inside Sales Representative in Tampa, FL
    Former Employee - Inside Sales Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Greenway Health full-time (Less than a year)

    Pros

    It had great earning potential

    Cons

    They changed the compensation plan retroactively

    Advice to Management

    Not to renege on contracts and employee agreements! Changes in compensation are not consensual if the changes are made covertly and without written or verbal agreement

    Greenway Health Response

    May 22, 2018 – Senior Manager, Talent Management

    Thank you for providing feedback. At Greenway Health, we believe in living our values every day. Our team members take great pride in working for an organization that not only consistently and... More


  9. "Hire people off of the street with no knowledge then put them in a position to fail. The training program is a joke."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Greenway Health full-time

    Pros

    A stepping stone to a real job

    Cons

    Salaries very low and they don’t care because they bring in dozens more employees constantly. Constant flow in and out.

    Advice to Management

    Pay attention

    Greenway Health Response

    May 22, 2018 – Senior Manager, Talent Management

    Thank you for taking the time to provide your feedback. Greenway Health offers a number of entry level positions presenting team members the opportunities and experiences to grow as a professional... More


  10. "reneged on comp plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Greenway Health full-time

    Pros

    good management and freedom to do job

    Cons

    executive team reneged on comp plan.
    greenway nickles and dimes their clients and doesnt care about sales people at all

    Advice to Management

    be honorable in your actions and agreements to sales. simple as that

    Greenway Health Response

    May 14, 2018 – Senior Manager, Talent Management

    Thank you for taking the time to review Greenway Health. We appreciate your feedback. It is our goal to create a workplace that fosters professional success, growth, and development for all team... More


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