Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated September 8, 2017
29 reviews

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2.0
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Greyhound President and CEO Dave Leach
Dave Leach
11 Ratings

29 Employee Reviews

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Pros
  • good pay don't worry about much (in 8 reviews)

  • meeting people and give them the best I can as far as customer service (in 7 reviews)

Cons
  • I feel like i have done my best in providing for the company and I need an environment with more fast pace in the field of customer service (in 7 reviews)

  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

More Pros and Cons

  1. "Maintenance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Greyhound full-time (More than 8 years)

    Pros

    Get to travel for free.

    Cons

    Cleaning up after passengers that have made a mess. Weather


  2. "not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Greyhound full-time (More than a year)

    Pros

    not much to say. lots of politics and finger pointing

    Cons

    benefits stink. poor coverage and high premiums, deductible and out-of-pocket. for a healthy person is not worth to enroll

    Advice to Management

    take care of your employee first

  3. "it is what it is"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound part-time

    Pros

    flexible shift, either mornings or evenings

    Cons

    no room for pay growth


  4. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Greyhound full-time

    Pros

    You get to meet a lot of interesting people. It's never dull. Salary is ok.

    Cons

    Your work took up 99% of your time. Even on days off you were getting work related calls. There was no separation between work and personal time. More often than not work was invading your personal time.

    Advice to Management

    Treat employees a whole lot better instead of as numbers and then maybe you would get better productivity from them.


  5. Helpful (1)

    "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 10 years)

    Pros

    This use to be an excellent company! Greyhound is trying to keep current technology, yet so many obstacles are delaying these projects from taking off.

    Cons

    Company's decision to downsize departments has overloaded current positions. Corporation hires on who you know not what you know.

    Advice to Management

    Listen to your employees involved in the daily operation and purchase new equipment.


  6. "2 years 5 managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Greyhound Bus Driver
    Current Employee - Greyhound Bus Driver
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    It's an OK job if you have no family or reason to go home.

    Cons

    It takes years to get a route and stability in pay and home life. 10+ years. And management is a joke. They are under so much pressure and they heap that onto tired homesick drivers

    Advice to Management

    Calm down.


  7. "Not the same company after a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Baggage Handler in Jacksonville, FL
    Current Contractor - Baggage Handler in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Greyhound as a contractor (More than a year)

    Pros

    Getting your foot in the door working within a transportation company.
    Employees gave the highest praise for your work as long as you are doing your job.

    Cons

    After a year of working, the terminal I'm in is no longer supported by Greyhound and was taken over by a contractor. Lack of management and benefits. Drivers stop being helpful towards baggage handlers. Disorganization since the contractor took over. Schedules are randomly made each week. This isn't the same Greyhound I worked after a full year.

    Advice to Management

    Please stop cutting terminals and discipline your drivers.

  8. "GPX Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead GPX Agent in Houston, TX
    Former Employee - Lead GPX Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Greyhound full-time (More than a year)

    Pros

    Easy job, Laid back, a lot of down time, regular customers.

    Cons

    pay, work life balance, homeless people, people traveling,

    Advice to Management

    We do about 4 jobs at a time pay needs to be better!


  9. "Customers aren't the problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Atlanta, GA
    Current Employee - CSA in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Greyhound part-time (More than 5 years)

    Pros

    free travel, meet new people, 401k

    Cons

    management is coercive....micro-managers that intimidate staff. horrible building, either too hot or too cold outside for platform agents, small terminal with poor ventilation;foul odor present often. food court is connected to men's restroom.. security staff are unaired.1 armed police officer present. lots of panhandling and crime

    Advice to Management

    do your job and manage the company. let the hourly staff do their jobs and go home stress free...realize what kind of customers youre dealing with and accept it.


  10. Helpful (4)

    "Depends on your department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 8 years)

    Pros

    Looks great on your resume, awesome opportunity to build skills if coming in entry level, some departments value and invest in employees

    Cons

    Poor customer service regard, lower than average salaries due to poor financial performance, archaic and antiquated systems, some departments treat employees like garbage

    Advice to Management

    Stop spending the money on annual employee surveys if you're not going to take action on the results. Employ best practices across all departments when one department has high satisfaction rates but another has super low rates.


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