Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated February 7, 2017
46 reviews

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3.0
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Greyhound President and CEO Dave Leach
Dave Leach
17 Ratings

46 Employee Reviews

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Pros
  • Good Pay and chance for advancement (in 7 reviews)

  • Great Pay, Plenty of work, Good benefits, Unionized (in 6 reviews)

Cons
  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

  • high stress due to management caring MORE about ontime performance & freight rather than customer service (in 6 reviews)

More Pros and Cons

  1. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Greyhound (Less than a year)

    Pros

    Fast paced and challenging environment. Always something going on with a variety of customers. Time flies on this job.

    Cons

    Work can be very stressful due to the non-static times of bus arrivals and operational changes that occur. You have to be willing to do a multitude of tasks on the job to be successful.

    Advice to Management

    Add more staff to meet the demand from the customers. Not enough CSR's on hand to adequately support the numbers of passengers going through a terminal.


  2. "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    Jeans and a overall family oriented culture as a Business.

    Cons

    IT leadership discourages out of the box thinking that would otherwise drive business revenue needs. They are too busy handling turnover to actually get real work done with cost efficiency in mind.

    Advice to Management

    IT should learn to trust leaders to make decisions on their own, learn ways to keep good talent rather than loose them to competition.


  3. "Good start off job for young people"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free travel and discount food

    Cons

    Low pay and long hours


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motor Coach Operator in Amarillo, TX
    Current Employee - Motor Coach Operator in Amarillo, TX
    Recommends
    Positive Outlook

    I have been working at Greyhound full-time (More than a year)

    Pros

    decent money starting out, time off when needed, and training was very well done to learn to drive a motor coach and they put you in nice hotels you can earn your way to a dedicated run which is a set schedule

    Cons

    cant rely on dispatch to tell you anything lack of communication, during slow times you might not receive any work, training pay is low, sometimes its hard to get paid for what you did so have to pay attention to pay history.

    Advice to Management

    stop treating us like we are just another number


  6. Helpful (1)

    "Greyhound"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent
    Current Employee - Customer Service Representative/Agent
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Greyhound part-time (Less than a year)

    Pros

    The coworkers are very supportive and friendly. Training and trainers are the best using the tools they've been given. Best wishes for them.

    Cons

    The pay should be better. The managers can do better by encouraging employees to be more professional and self-controlled in the presence of the public.

    Advice to Management

    Follow up is very important! The managers can do better by encouraging employees to be more professional and self-controlled in the presence of the public.


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver
    Current Employee - Driver

    Pros

    Paynes decent and you get to travel

    Cons

    Dispatch doesn't know how to work with you.


  8. Helpful (2)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Greyhound full-time (More than 3 years)

    Pros

    People are nice, good locations, good benefits, easy to move in and between different departments

    Cons

    No pension plan. Behind the curve as far as technology goes.

    Advice to Management

    Be more forward thinking and spend the money where it needs to be spent. Increase 401k match and keep benefits/insurance more competitive.


  9. "commercial sales agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Sales in Springfield, MO
    Former Employee - Commercial Sales in Springfield, MO
    Recommends
    Neutral Outlook

    I worked at Greyhound full-time (More than 3 years)

    Pros

    set schedules, Boss doesn't deny very many request off, small office, paid breaks, your own cubical, free travel, food parties, and job security.

    Cons

    the managers will over work you if you allow them and guilt trip to keep a worker longer make sure schedules are covered.
    when a mistake is made everyone hears about it and knows who did it
    Favoritism is a huge issue.
    there is no set training

    Advice to Management

    Train everyone the same, instead of letting everyone think they are right and correcting the issue without talking to the agent. stick to scheduled breaks.


  10. "Poor company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Motorcoach Operator in Phoenix, AZ
    Former Employee - Motorcoach Operator in Phoenix, AZ

    Pros

    Travel and that's about it.

    Cons

    No time at home. Always being called out at fresh time.


  11. Helpful (3)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Greyhound full-time (More than 3 years)

    Pros

    You'll meet a lot of nice people who enjoy riding the bus.
    Benefits are awesome
    Great team players
    Training was always fun & enjoyable

    Cons

    Not a safe place to work
    In need of a new terminal which is very old and dirty
    Restrooms are nasty all the time
    Always short of staff

    Advice to Management

    relocate to a new area for safety concerns



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