Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated September 14, 2017
50 reviews

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3.0
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Greyhound President and CEO Dave Leach
Dave Leach
18 Ratings

50 Employee Reviews

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Pros
  • good pay don't worry about much (in 8 reviews)

  • meeting people and give them the best I can as far as customer service (in 7 reviews)

Cons
  • I feel like i have done my best in providing for the company and I need an environment with more fast pace in the field of customer service (in 7 reviews)

  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

More Pros and Cons

  1. "Corporate Commercial Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Greyhound full-time (Less than a year)

    Pros

    All of the executives are really nice and professional. Working in the corporate office has been great!

    Cons

    Culture. It's a little boring. Need to create more employee related activities so we can meet more people from the company and not just your everyday team.

    Advice to Management

    Be open to new ideas.


  2. Helpful (2)

    "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    great employee culture and ability to be promoted

    Cons

    no work/ life balance. always fixing a problem during and after work.

  3. "It was just ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting in Dallas, TX
    Former Employee - Accounting in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Greyhound full-time (More than 3 years)

    Pros

    Allowed me to try entirely new role in HR. Lot of diversity in workforce.

    Cons

    Benefits weren't great but it has been a few years sine I was there so hopefully they have improved.

    Advice to Management

    Better medical benefits.


  4. "The review of the greyhound job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Driver in Philadelphia, PA
    Current Employee - Bus Driver in Philadelphia, PA

    I have been working at Greyhound (Less than a year)

    Pros

    good pay don't worry about much.

    Cons

    none I don't really have non just do your job


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Greyhound (Less than a year)

    Pros

    Fast paced and challenging environment. Always something going on with a variety of customers. Time flies on this job.

    Cons

    Work can be very stressful due to the non-static times of bus arrivals and operational changes that occur. You have to be willing to do a multitude of tasks on the job to be successful.

    Advice to Management

    Add more staff to meet the demand from the customers. Not enough CSR's on hand to adequately support the numbers of passengers going through a terminal.


  6. Helpful (1)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    Jeans and a overall family oriented culture as a Business.

    Cons

    IT leadership discourages out of the box thinking that would otherwise drive business revenue needs. They are too busy handling turnover to actually get real work done with cost efficiency in mind.

    Advice to Management

    IT should learn to trust leaders to make decisions on their own, learn ways to keep good talent rather than loose them to competition.


  7. "Good start off job for young people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free travel and discount food

    Cons

    Low pay and long hours

  8. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motor Coach Operator in Amarillo, TX
    Current Employee - Motor Coach Operator in Amarillo, TX
    Recommends
    Positive Outlook

    I have been working at Greyhound full-time (More than a year)

    Pros

    decent money starting out, time off when needed, and training was very well done to learn to drive a motor coach and they put you in nice hotels you can earn your way to a dedicated run which is a set schedule

    Cons

    cant rely on dispatch to tell you anything lack of communication, during slow times you might not receive any work, training pay is low, sometimes its hard to get paid for what you did so have to pay attention to pay history.

    Advice to Management

    stop treating us like we are just another number


  9. Helpful (1)

    "Greyhound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent
    Current Employee - Customer Service Representative/Agent
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Greyhound part-time (Less than a year)

    Pros

    The coworkers are very supportive and friendly. Training and trainers are the best using the tools they've been given. Best wishes for them.

    Cons

    The pay should be better. The managers can do better by encouraging employees to be more professional and self-controlled in the presence of the public.

    Advice to Management

    Follow up is very important! The managers can do better by encouraging employees to be more professional and self-controlled in the presence of the public.


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver
    Current Employee - Driver

    Pros

    Paynes decent and you get to travel

    Cons

    Dispatch doesn't know how to work with you.


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