Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated April 14, 2017
12 reviews

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5.0
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Greyhound President and CEO Dave Leach
Dave Leach
7 Ratings

12 Employee Reviews

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Pros
  • Good pay good benefits very profesional (in 8 reviews)

  • meeting people and give them the best I can as far as customer service (in 7 reviews)

Cons
  • I feel like i have done my best in providing for the company and I need an environment with more fast pace in the field of customer service (in 7 reviews)

  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

More Pros and Cons

  1. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity for advancement. Great sense of team work throughout organization. Ability to communicate with all levels of management including top executives.

    Cons

    Long hours 24/7/365 days a year.


  2. "Drive from state to statedo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Las Vegas, NV
    Current Employee - Anonymous Employee in North Las Vegas, NV

    I have been working at Greyhound full-time (More than 8 years)

    Pros

    Do something different always on the road

    Cons

    Ready to come home at night

  3. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Vice President in Indianapolis, IN
    Former Employee - Regional Vice President in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Greyhound (More than 10 years)

    Pros

    This company the skies the limit.

    Cons

    There are non that come to mind.

    Advice to Management

    Keep up the good work.


  4. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Dallas, TX
    Former Contractor - Anonymous Contractor in Dallas, TX
    Recommends
    Positive Outlook

    I worked at Greyhound as a contractor (More than a year)

    Pros

    Great job professional environment.. Fasted paced.

    Cons

    The job was contracted which made it hard to grow within the company..


  5. "Motorcoach Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Greyhound Bus Driver in Dallas, TX
    Current Employee - Greyhound Bus Driver in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time (Less than a year)

    Pros

    Great training, good benefits, & nice work environment

    Cons

    Various work hours due to 24 hour operating & away from home alot

    Advice to Management

    Need more updates & information on detours , construction, & road closures
     to perform duties safely on the time allowed of


  6. Helpful (1)

    "Driver review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motor Coach Operator in Oklahoma City, OK
    Current Employee - Motor Coach Operator in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Greyhound full-time

    Pros

    Travel the US, meet different people

    Cons

    Time away from home, away from family


  7. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ticket Agent in Knoxville, TN
    Current Employee - Ticket Agent in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound (Less than a year)

    Pros

    Meeting new people all the time

    Cons

    A lot of homeless and their sad stories

    Advice to Management

    Keep doing the great work

  8. "Extra Board Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Motor Coach Operator in Cleveland, OH
    Former Employee - Motor Coach Operator in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Greyhound (More than 3 years)

    Pros

    Benefits good great with union

    Cons

    Extraboard Drivers have no social life on call 24 hours a day

    Advice to Management

    Give mandatory weekly off days so people can plan appts without missing money


  9. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay and good co workers

    Cons

    Dirty environment deal with mean customers

    Advice to Management

    Better comunicat


  10. Helpful (4)

    "I have worked the "DEN EXTRABOARD FOR 3 YEARS) Greyhounds safest and best drivers are based in Denver Colorado."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Motor Coach Operator (Den Extra Board) in Denver, CO
    Current Employee - Professional Motor Coach Operator (Den Extra Board) in Denver, CO
    Recommends
    Disapproves of CEO

    Pros

    Look most americans do not want to work anymore.If they don't like management they find a reason to sure the company. thats why all the jobs left america. Americans are cry babies. Greyhound is a fine company. We look like airline pilots to the public. We have there lives in our hands. That should make you guys and gals feel proud. We have a responsibilty to the customer, so treat them with respect and not some jail house guard barking out THE LAW., They are paying your salary. Most of the weazzles with the company are the regular driver's who have it made. They book off in bad weather and abuse the system. They put in their time and have that honor. However,

    Cons

    There are a lot but I choose to do this job so I am making the best of it. I have started an internet market business that makes me almost what I do with Greyhound. My life is 100% better than it was before joining greyhound. I own a very nice house in a very good neighborhood. My SDO is a hard ass but if you do your job and treat passengers like people you don't have trouble.
    To many driver's start out their trips telling people THE RULES. let them know who you are, what you have done with the company, be their friend and they will respect you. Take the time to greet each one of them as though you would like to be greeted. Remember they are the ones paying you,an your family. have pride in what you do, we are the same as airline pilots and we are paid well for what we do. Show it.
     if you just don't like people. It's simple,Get a new job. You have a CDL. A select few are really cut out to do this job,

    Advice to Management

    Management does not communicate with each other. The people at OSC are brain dead, thats because their managers do not deligate authority. No one wants to get in trouble. Greyhound needs new upper managers with customer service skills that work. Stop cutting buses with under 30 people on them. You make customer not want to come back.
    greyhound is a customer service company. If you don't like working with people get another job. We need upper managers that know something about customer service.
    Comments from a Vetran Denver Extra Board Driver. the Elite of the Elite Proffessional Greyhound Motor Coach Operators of America. You ask why? We chain up 7 months of the year . We cover and supplement everything from Chicago to the Pacific ocean. When the weather is to bad we are the ones OSC calls to send the first schedule. I have driven through 28 inches of snow packed highway which is a skill learned working from the Denver terminal.


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