Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated June 8, 2017
143 reviews

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143 Employee Reviews

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Pros
  • Good pay good benefits very profesional (in 8 reviews)

  • meeting people and give them the best I can as far as customer service (in 7 reviews)

Cons
  • I feel like i have done my best in providing for the company and I need an environment with more fast pace in the field of customer service (in 7 reviews)

  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Greyhound (Less than a year)

    Pros

    Fast paced and challenging environment. Always something going on with a variety of customers. Time flies on this job.

    Cons

    Work can be very stressful due to the non-static times of bus arrivals and operational changes that occur. You have to be willing to do a multitude of tasks on the job to be successful.

    Advice to Management

    Add more staff to meet the demand from the customers. Not enough CSR's on hand to adequately support the numbers of passengers going through a terminal.


  2. Helpful (1)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    Jeans and a overall family oriented culture as a Business.

    Cons

    IT leadership discourages out of the box thinking that would otherwise drive business revenue needs. They are too busy handling turnover to actually get real work done with cost efficiency in mind.

    Advice to Management

    IT should learn to trust leaders to make decisions on their own, learn ways to keep good talent rather than loose them to competition.

  3. Helpful (2)

    "Nepotism is real here, if you are Latino your family gets to work for greyhound."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motor Coach Operator in Las Vegas, NV
    Current Employee - Motor Coach Operator in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Greyhound full-time (More than a year)

    Pros

    You have the opportunity to make really good money. You get to travel to distant US lands as you make money.

    Cons

    You will never have time for anyone but greyhound. They require everything you got to muster but they give you very little in return. The attitude "you should be happy to as much as get a paycheck" has spread like a plague.

    Advice to Management

    You should treat your employees more like human beings and not machines. There is very little support that is rendered to your drivers. When something goes wrong the head space of "the driver is at fault" without a proper investigation is ridiculous. If there was more unity and less division we would flourish like most companies. Good communication is the key to any successful relationship, and it is true poor communication corrupts good manners. I loved my job when I first started but in the recent months I have been searching for other employment because my hard work is truly never recognized.

    Most of all we need more diversity on the west coast.


  4. "diesel tech"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at Greyhound full-time (More than 10 years)

    Pros

    good company because of the benefits

    Cons

    good company for long term comitment


  5. "Drive from state to statedo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Las Vegas, NV
    Current Employee - Anonymous Employee in North Las Vegas, NV

    I have been working at Greyhound full-time (More than 8 years)

    Pros

    Do something different always on the road

    Cons

    Ready to come home at night


  6. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motor Coach Operator in Amarillo, TX
    Current Employee - Motor Coach Operator in Amarillo, TX
    Recommends
    Positive Outlook

    I have been working at Greyhound full-time (More than a year)

    Pros

    decent money starting out, time off when needed, and training was very well done to learn to drive a motor coach and they put you in nice hotels you can earn your way to a dedicated run which is a set schedule

    Cons

    cant rely on dispatch to tell you anything lack of communication, during slow times you might not receive any work, training pay is low, sometimes its hard to get paid for what you did so have to pay attention to pay history.

    Advice to Management

    stop treating us like we are just another number


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Vice President in Indianapolis, IN
    Former Employee - Regional Vice President in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Greyhound (More than 10 years)

    Pros

    This company the skies the limit.

    Cons

    There are non that come to mind.

    Advice to Management

    Keep up the good work.

  8. "Lead Ticket Agent"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Ticket Agent in Seattle, WA
    Former Employee - Lead Ticket Agent in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Greyhound (More than 3 years)

    Pros

    I really don't have much positive. They gave lunch but often had to work during them. They were on a bus route to get there.

    Cons

    Awful to employees, Pass the buck for everything, way to much expected for terrible pay.

    Advice to Management

    Start worrying more about employees and customers rather than worrying about impressing higher management.. Very little praise or acknowledgement but constant negative feedback. Change to more of a team driven style rather than militaristic rank style of management.


  9. "GPX Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead GPX Agent in Houston, TX
    Former Employee - Lead GPX Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Greyhound full-time (More than a year)

    Pros

    Easy job, Laid back, a lot of down time, regular customers.

    Cons

    pay, work life balance, homeless people, people traveling,

    Advice to Management

    We do about 4 jobs at a time pay needs to be better!


  10. "Customers aren't the problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Atlanta, GA
    Current Employee - CSA in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Greyhound part-time (More than 5 years)

    Pros

    free travel, meet new people, 401k

    Cons

    management is coercive....micro-managers that intimidate staff. horrible building, either too hot or too cold outside for platform agents, small terminal with poor ventilation;foul odor present often. food court is connected to men's restroom.. security staff are unaired.1 armed police officer present. lots of panhandling and crime

    Advice to Management

    do your job and manage the company. let the hourly staff do their jobs and go home stress free...realize what kind of customers youre dealing with and accept it.


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