Greyhound Reviews | Glassdoor

Greyhound Reviews

Updated October 16, 2017
153 reviews

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153 Employee Reviews

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Pros
  • good pay don't worry about much (in 9 reviews)

  • meeting people and give them the best I can as far as customer service (in 7 reviews)

Cons
  • high stress due to management caring MORE about ontime performance & freight rather than customer service (in 7 reviews)

  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Operator in Las Vegas, NV
    Current Employee - Bus Operator in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time (More than a year)

    Pros

    good money only when driving regular run

    Cons

    have to constantly chase your money every dime. payroll takes up to 30 days to pay u. have to wait 5 years out of Vegas to get a permanent run LA Chicago and big cities 10 years plus, no days off work straight 7 days no life on the extra board driver 24/7 on call hold u at other cities for days not good management not good with a person with family

    Advice to Management

    work with people give them their days off u guys go home and no one blows the phone if people call sick let them breathe and enjoy their day off since u guys dont allow to take them and stop the chasing of money it should be automatically


  2. Helpful (1)

    "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 10 years)

    Pros

    This use to be an excellent company! Greyhound is trying to keep current technology, yet so many obstacles are delaying these projects from taking off.

    Cons

    Company's decision to downsize departments has overloaded current positions. Corporation hires on who you know not what you know.

    Advice to Management

    Listen to your employees involved in the daily operation and purchase new equipment.

  3. "Great People good teamwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Greyhound part-time

    Pros

    The employees are very good people there team players .

    Cons

    You are part-time and don't get all of the benefits.


  4. "2 years 5 managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Greyhound Bus Driver
    Current Employee - Greyhound Bus Driver
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    It's an OK job if you have no family or reason to go home.

    Cons

    It takes years to get a route and stability in pay and home life. 10+ years. And management is a joke. They are under so much pressure and they heap that onto tired homesick drivers

    Advice to Management

    Calm down.


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Greyhound (Less than a year)

    Pros

    Fast paced and challenging environment. Always something going on with a variety of customers. Time flies on this job.

    Cons

    Work can be very stressful due to the non-static times of bus arrivals and operational changes that occur. You have to be willing to do a multitude of tasks on the job to be successful.

    Advice to Management

    Add more staff to meet the demand from the customers. Not enough CSR's on hand to adequately support the numbers of passengers going through a terminal.


  6. Helpful (1)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    Jeans and a overall family oriented culture as a Business.

    Cons

    IT leadership discourages out of the box thinking that would otherwise drive business revenue needs. They are too busy handling turnover to actually get real work done with cost efficiency in mind.

    Advice to Management

    IT should learn to trust leaders to make decisions on their own, learn ways to keep good talent rather than loose them to competition.


  7. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity for advancement. Great sense of team work throughout organization. Ability to communicate with all levels of management including top executives.

    Cons

    Long hours 24/7/365 days a year.

  8. "Good start off job for young people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free travel and discount food

    Cons

    Low pay and long hours


  9. Helpful (2)

    "Nepotism is real here, if you are Latino your family gets to work for greyhound."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motor Coach Operator in Las Vegas, NV
    Current Employee - Motor Coach Operator in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Greyhound full-time (More than a year)

    Pros

    You have the opportunity to make really good money. You get to travel to distant US lands as you make money.

    Cons

    You will never have time for anyone but greyhound. They require everything you got to muster but they give you very little in return. The attitude "you should be happy to as much as get a paycheck" has spread like a plague.

    Advice to Management

    You should treat your employees more like human beings and not machines. There is very little support that is rendered to your drivers. When something goes wrong the head space of "the driver is at fault" without a proper investigation is ridiculous. If there was more unity and less division we would flourish like most companies. Good communication is the key to any successful relationship, and it is true poor communication corrupts good manners. I loved my job when I first started but in the recent months I have been searching for other employment because my hard work is truly never recognized.

    Most of all we need more diversity on the west coast.


  10. "diesel tech"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at Greyhound full-time (More than 10 years)

    Pros

    good company because of the benefits

    Cons

    good company for long term comitment


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