Greyhound 134 Reviews | Glassdoor

Greyhound Reviews

Updated March 21, 2017
134 reviews

Filter

Filter

Full-time Part-time

134 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good pay good benefits very profesional (in 8 reviews)

  • meeting people and give them the best I can as far as customer service (in 6 reviews)

Cons
  • Various work hours due to 24 hour operating & away from home alot (in 4 reviews)

  • high stress due to management caring MORE about ontime performance & freight rather than customer service (in 6 reviews)

More Pros and Cons

  1. "GPX Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead GPX Agent in Houston, TX
    Former Employee - Lead GPX Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Greyhound full-time (More than a year)

    Pros

    Easy job, Laid back, a lot of down time, regular customers.

    Cons

    pay, work life balance, homeless people, people traveling,

    Advice to Management

    We do about 4 jobs at a time pay needs to be better!


  2. "Customers aren't the problem"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Atlanta, GA
    Current Employee - CSA in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Greyhound part-time (More than 5 years)

    Pros

    free travel, meet new people, 401k

    Cons

    management is coercive....micro-managers that intimidate staff. horrible building, either too hot or too cold outside for platform agents, small terminal with poor ventilation;foul odor present often. food court is connected to men's restroom.. security staff are unaired.1 armed police officer present. lots of panhandling and crime

    Advice to Management

    do your job and manage the company. let the hourly staff do their jobs and go home stress free...realize what kind of customers youre dealing with and accept it.


  3. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver
    Current Employee - Driver

    Pros

    Paynes decent and you get to travel

    Cons

    Dispatch doesn't know how to work with you.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Motorcoach Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Greyhound Bus Driver in Dallas, TX
    Current Employee - Greyhound Bus Driver in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time (Less than a year)

    Pros

    Great training, good benefits, & nice work environment

    Cons

    Various work hours due to 24 hour operating & away from home alot

    Advice to Management

    Need more updates & information on detours , construction, & road closures
     to perform duties safely on the time allowed of


  6. Helpful (4)

    "Depends on your department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Greyhound full-time (More than 8 years)

    Pros

    Looks great on your resume, awesome opportunity to build skills if coming in entry level, some departments value and invest in employees

    Cons

    Poor customer service regard, lower than average salaries due to poor financial performance, archaic and antiquated systems, some departments treat employees like garbage

    Advice to Management

    Stop spending the money on annual employee surveys if you're not going to take action on the results. Employ best practices across all departments when one department has high satisfaction rates but another has super low rates.


  7. Helpful (1)

    "Senior Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Driver in Raleigh, NC
    Former Employee - Bus Driver in Raleigh, NC
    Recommends
    Neutral Outlook

    I worked at Greyhound full-time (More than 10 years)

    Pros

    My co workers were the best.

    Cons

    Work like the dog on side of bus. No time to enjoy life.

    Advice to Management

    Be more compassionate to employees.


  8. "GLI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Louisville, KY
    Former Employee - Customer Service Agent in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Greyhound (More than 3 years)

    Pros

    Offered a great work environment, along with opportunities for advancement.

    Cons

    The location was often under staffed.


  9. Helpful (2)

    "My opinion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - City Manager in Dallas, TX
    Former Employee - City Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Greyhound (More than 8 years)

    Pros

    Promotions from internal candidates, company challenges you beyond your limits, employees leaving company are considered highly marketable due to talents and skills obtained.

    Cons

    No pension plan, high stress, no stability at salary levels.

    Advice to Management

    This company at one time was where you would put in 20 plus years and retire from. Now it is turning over managers due to the changing demands of business, logistics, and public needs. Good if you are looking for a stepping stone and a resume builder.


  10. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Greyhound full-time

    Pros

    People stay here a very long time. Great recognition. Interesting Work. Free bus travel. Iconic brand that has been here over 100 years.

    Cons

    Sometimes when people wont leave, its hard to move up. They are doing a great job of creating new positions to address this problem.


  11. Helpful (1)

    "Fast paced (just like a Greyhound)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Greyhound full-time

    Pros

    Good bunch of people to work with... a family away from home

    Cons

    Limited opportunities for career advancement

    Advice to Management

    Live the Values and Get Customer Focused... talk straight



Showing 134 of 138 reviews
Reset Filters