Grosvenor Casinos Reviews | Glassdoor

Grosvenor Casinos Reviews

Updated Nov 30, 2019

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2.8
43%
Recommend to a Friend
32%
Approve of CEO
Grosvenor Casinos CEO John O’Reilly
John O’Reilly
32 Ratings
Pros
  • "Good team nights out nothing good about working for Grosvenor anymore(in 16 reviews)

  • "Progress to different roles in your casino or other locations(in 15 reviews)

Cons
  • "No social life long night shifts(in 23 reviews)

  • "Take away standard company benefits sold at interview to be absorbed by minimum wage increase(in 14 reviews)

More Pros and Cons
  1. "Amazing place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Casino Dealer in Brighton, Erie, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grosvenor Casinos full-time for more than a year

    Pros

    NA they are very good

    Cons

    It’s a pleasure work for you

    Advice to Management

    You are the best

    Grosvenor Casinos2019-11-23
  2. "fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Plymouth, MN
    Doesn't Recommend
    Negative Outlook

    I worked at Grosvenor Casinos for more than 5 years

    Pros

    above average pay for fairly unskilled job. easy going job, can be fun at times, progression can be there if willing to suck up to management

    Cons

    unsociable hours for the most part which is not ideal when trying to live a normal life, unable to switch shifts flexible with others, strict with routine

    Advice to Management

    allow more progression internally, hire staff with more personality, fd sf sags sf sf s sf fads fads d fs pdfs fads sf s fd fd sf sf

    Grosvenor Casinos2016-09-26
  3. "Hope you like shift work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Front Desk Receptionist 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grosvenor Casinos full-time for less than a year

    Pros

    Great team in the casino. Free hot drinks/soft drinks

    Cons

    Due to the nature of the industry there is shift work involved. (Early mornings and overnight) On your own for long periods of time. Long gaps between breaks if nobody can break you. Dealing with customers who might be drunk or angry because you refused them.

    Grosvenor Casinos2019-11-30
  4. "Great Company, Unpleasant Customers"

    StarStarStarStarStar
    Former Employee - Poker Dealer in Leicester, England

    I worked at Grosvenor Casinos part-time for less than a year

    Pros

    Staff are welcoming. Good amount of breaks to retain concentration. Good Training.

    Cons

    Customers were rude. Management could have dealt with customers better.

    Advice to Management

    Enforce the rules and restrictions more regualry to avoid customer abuse toward staff.

    Grosvenor Casinos2019-11-20
  5. "Exciting Times Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grosvenor Casinos full-time for more than 8 years

    Pros

    Been through a lot of the difficult work that most companies have either been through or will need to, and that has put them on a sure footing. Only see good things ahead. Real change in focus from top down on the team with more to come.

    Cons

    As an industry, its mostly night shift, so make sure its for you and your lifestyle

    Grosvenor Casinos2019-11-12
  6. "Receptionist Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England
    Neutral Outlook
    No opinion of CEO

    I worked at Grosvenor Casinos full-time for more than a year

    Pros

    Nice team, Social job, love chocolates from punters

    Cons

    minimum wage salary shared tips no staff meal

    Advice to Management

    Don't forget that we need to use the Ladies room , especially day shift!

    Grosvenor Casinos2019-10-28
  7. "Its going from bad to worse."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head Cashier in Walsall, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grosvenor Casinos full-time for more than 10 years

    Pros

    None when compared to other operators or even comparable roles in other sectors

    Cons

    Horrific hours, lowest paying "big name" in casino industry, huge cuts to staff numbers, most of the experience has left from the retail (land based casinos) side of the business and gone to competitors

    Advice to Management

    Perhaps actually start learning from previous mistakes.... this is a repeat of 8 years ago with wages low, staff stripped back and no investment in the actual casinos themselves. Staff are taken for granted, paid near minimum wage and all benefits striped off them. No rates for working horrific hours and shift patterns, no rewards for the main body of staff (xmas bonuses gone and even the TMRS now isnt paid to staff..., it goes to a club fund). Theres no time for real training, skill levels are dropping and people are expected to carry the additional workload where staff numbers have been cut back heavily. Ive worked in multiple casinos for grosvenor, with more then 10 years service and ive watched this company drive itself into this position. Every big event like the recession, purchasing Gala and overstretching themselves and now as attendence drops and some of the casinos sit there empty at times and the ones at base level having to take the hit and keep the wheels turning. 25000 staff hours cut out over xmas 2018/jan2019 and people are expected to perform the workload of two people, no time to properly deliver training or role development unless you do it as a course in your own time. Its unrecognisable from what it was 15 years ago, and not in a good way.

    Show More
    Grosvenor Casinos2019-11-19
  8. "Was an okay job. Not good if you have anxiety."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Croupier 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Grosvenor Casinos full-time for more than a year

    Pros

    Pay was just over minimum wage plus tips. Management was always available to help with any questions or if i was having an difficulties. Always training.

    Cons

    The customers would be rude and abusive towards dealers.

    Grosvenor Casinos2019-10-13
  9. "Pretty Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Poker Dealer in Portsmouth, South East England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Grosvenor Casinos full-time for more than a year

    Pros

    -Fun job. -You get to sit throughout the shift while dealing. -Regular breaks (paid) - 20mins every 1.5 hours or so. -Relatively flexible hours. -50% Staff discount - Never start earlier than 6 PM

    Cons

    -Can be very draining to finish 4/5/6 am in winter. -Some clients can be annoying and smell unpleasant. -A few employees love creating unnecessary drama. -During the quieter times of the year, you can lose a lot of hours because there aren't any players. - Tips are split between everyone at the company...

    Grosvenor Casinos2019-10-10
  10. "khl"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Casino Dealer in London, England

    I have been working at Grosvenor Casinos full-time for more than 3 years

    Pros

    good good good good good

    Cons

    no overtime at all. no overtime

    Grosvenor Casinos2019-10-07
Found 182 reviews