Grosvenor Casinos "minimum wage" Reviews | Glassdoor

Grosvenor Casinos Employee Reviews about "minimum wage"

Updated Oct 28, 2019

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2.8
47%
Recommend to a Friend
37%
Approve of CEO
Grosvenor Casinos CEO  John O’Reilly
John O’Reilly
33 Ratings
Pros
  • "Good team nights out nothing good about working for Grosvenor anymore(in 19 reviews)

  • "Progress to different roles in your casino or other locations(in 16 reviews)

Cons
  • "No social life long night shifts(in 24 reviews)

  • "Take away standard company benefits sold at interview to be absorbed by minimum wage increase(in 14 reviews)

More Pros and Cons

Reviews about "minimum wage"

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  1. "Receptionist Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England
    Neutral Outlook
    No opinion of CEO

    I worked at Grosvenor Casinos full-time for more than a year

    Pros

    Nice team, Social job, love chocolates from punters

    Cons

    minimum wage salary shared tips no staff meal

    Advice to Management

    Don't forget that we need to use the Ladies room , especially day shift!

    Grosvenor Casinos2019-10-28
  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food and Beverage Host in Hull, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Grosvenor Casinos full-time for less than a year

    Pros

    Progress to different roles in your casino or other locations.

    Cons

    Minimum wage whether you work days or night shift till 6am.

    Grosvenor Casinos2019-06-18
  3. "Do not seem to care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bournemouth, England
    Doesn't Recommend
    Negative Outlook

    I worked at Grosvenor Casinos full-time for more than 3 years

    Pros

    Can be a fun place to work

    Cons

    Take away standard company benefits sold at interview to be absorbed by minimum wage increase. Do not pay anything at all extra for night shifts.

    Grosvenor Casinos2019-04-17
  4. Helpful (1)

    "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Receptionist in Huddersfield, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Grosvenor Casinos full-time for more than a year

    Pros

    50 percent off meals Friendly staff Easy job

    Cons

    Different shift patterns throughout week No set rotas 8 hours turn arounds (8 hours between shift) finishing at 6am to be back in at 2pm Shift patterns Lack of breaks Hours drags No progression in the reception sector Have to take a full weeks holiday even though only a couple of days Minimum wage

    Grosvenor Casinos2019-02-27
  5. Helpful (1)

    "Run away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grosvenor Casinos full-time for more than 3 years

    Pros

    Absolutely nothing springs to mind...

    Cons

    TERRIBLE pay, management literally don't have a clue. They are not a 'Employer of choice' in anyway shape or form. They're making a ridiculous amounts of cuts and redundancies, it's just an awful environment to be in and the work load is amped up with no extra pay. Minimum wage to work all kinds of hours. NOT WORTH IT

    Advice to Management

    Learn how to lead and manage rather than letting the pressure get to you and you take it out on your employees. Train people better.

    Grosvenor Casinos2019-03-27
  6. Helpful (1)

    "Poker Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Poker Dealer in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grosvenor Casinos full-time for more than 3 years

    Pros

    Shifts are never usually boring, you will always be occupied and the nature of the business is to engage with customers. Colleagues were very friendly and easy to get along with also. A free meal was on offer each day from the kitchen and also 50% off the menu for employees.

    Cons

    Unsocialble hours due to the nature of the business and minimum wage across the board for most staff. You will have to deal with some drunken and / or abusive customers however you should be fine if you have a thick skin and don't take this personally.

    Advice to Management

    Invest a little more in staff training for employee's that aren't situated on the gaming floor (croupiers with a licence) and offer a higher salary than minimum wage due to the skilled nature of the role.

    Grosvenor Casinos2018-12-10
  7. Helpful (1)

    "less benefits than positives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I have been working at Grosvenor Casinos

    Pros

    good friendly colleagues the occasional staff nights out

    Cons

    long hours minimum wage drunk customers aggressively addicted customers not 100% support from management

    Advice to Management

    listen more to your employees

    Grosvenor Casinos2018-02-14
  8. Helpful (3)

    "Pretty Soul Sucking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Grosvenor Casinos part-time for more than a year

    Pros

    Some of the most interesting people I've met are colleagues and customers There are plenty of breaks

    Cons

    Grosvenor scrapped it's 20% After midnight bonus. You're essentially working nights for just above minimum wage. It's very repetitive You need to have a thick skin to work here, customers aren't always polite when they are losing money. Employee turnover is crazy, always training new staff

    Advice to Management

    There are no longer any incentives to work here unless you're really desperate. Night work is tough to balance the rest of your life. If the incentives were better, staff might stick around.

    Grosvenor Casinos2017-12-19
  9. Helpful (1)

    "No future, good if you're 18 though"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grosvenor Casinos full-time for more than 8 years

    Pros

    The people that work there are actually alright.

    Cons

    Premium rate was taken away, no incentive to work night shifts which are hazardous to health. Hardly anyone wants to work them either. Staff meals were taken away, and replaced with 50% off bar food, which is beyond annoying when you are on quick turnarounds and you don't have time to prepare food (which you often don't in this place). You are literally just giving your wage back to them at £4/£5 a pop. There is no overtime unless you work over 48 hours a week, even then the company hates paying overtime and will try to give you any hours worked over 48 in lieu. Tips are taxed and put through your wages. So you may take in £50 on a shift on the bar in one night but end up with only £200 in your wages for the month (and that's if you are full time). Absolutely no future unless you really want to be a croupier or gaming manager. There is nowhere to advance and staff turnaround on the bar and kitchen is high. Only Cash desk, croupiers and kitchen staff get paid more than the minimum wage but it's not much more. No sick pay apart from statutory government sick pay. Customers can walk all over you, so be prepared for some of the most mentally draining shifts of your life. Managers will 70% of the time go against you and side with the customer even though you are just doing your job the way you are told to, making you look like an idiot. You will also end up working many, many hours. A 10/12 hour shift is the norm here and you will be met with angry stares if you start complaining about your little 8 hour shift. Basically if you're looking for a part-time job whilst studying or saving money to travel this is a great place. The staff are sound but that is the only good thing.

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    Advice to Management

    Perhaps care about your staff more. Head office only care about numbers and VIP customers. Pretty sure the working force don't exist in their eyes.

    Grosvenor Casinos2017-08-25
  10. Helpful (1)

    "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reception in Southampton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grosvenor Casinos full-time for more than a year

    Pros

    Contract 40h, great environment and amazing regular customers, opportunity to change the department- get new skills, 10h shifts 3 days off, 50% staff discount for food

    Cons

    minimum wage, night shifts bank holidays Christmas -without premium rate, working weekends,

    Grosvenor Casinos2017-07-17
Found 14 reviews