Group Management Services Reviews | Glassdoor

Group Management Services Reviews

Updated October 24, 2018
63 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Group Management Services CEO Mike Kahoe
Mike Kahoe
49 Ratings

63 Employee Reviews

Sort: PopularRatingDate

Pros
  • "work life balance, great family culture and product" (in 18 reviews)

  • "Work from home, reimbursement for cell/gym" (in 5 reviews)

Cons
  • "No cons to mention at the moment" (in 6 reviews)

  • "Sales reps are given a goal, and put on a performance improvement plan the second they don’t hit quota" (in 3 reviews)

More Pros and Cons

  1. "CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Group Management Services full-time

    Pros

    Work life balance. Great team and people.

    Cons

    Growing, alot of change currently. Moving to a new office building in August!


  2. "Great place to work at"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Group Management Services full-time

    Pros

    work life balance, co workers, atmosphere,

    Cons

    none that i can think of

  3. "Very Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cuyahoga Falls, OH
    Former Employee - Customer Service Representative in Cuyahoga Falls, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Group Management Services full-time (Less than a year)

    Pros

    A great place to work

    Cons

    Slightly clickish and sometimes insensitive. Way to much cussing openly

    Advice to Management

    Thanks for the boot, I literally walked out of there into the perfect job for me. Thanks for the experience


  4. "Horrible HR/Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Group Management Services full-time (More than a year)

    Pros

    Work from home, reimbursement for cell/gym

    Cons

    Extremely 'click'ish', wasn't given an opportunity to do an exit interview and I believe it's honestly because they just didn't care. Micro managing is the life and you're always wrong, opinions don't matter because the manager is always right. Outrageous client amounts at times. GMS, your loss

    Advice to Management

    Be more concerned, listen before it's too late and when it is too late for feedback on what could have been better. Try to keep people that are wanting to leave and/or frustrated

    Group Management Services Response

    Oct 22, 2018 – Human Resources Manager

    We appreciate your feedback. As the HR Manager, I can assure you that we do care about our employees and we conduct exit interviews to use the feedback for any potential improvements GMS can make to... More


  5. Helpful (4)

    "Looks great from the outside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Group Management Services full-time (Less than a year)

    Pros

    Benefits (company car, phone, gym etc) . Great people and fun environment. Very flexible.

    Cons

    For some of the outside markets there was major lack of communication issues. Management blames and points fingers instead of being proactive to find solutions.

    Quota may be a little bit too high and unrealistic, especially for first year reps. Only about 30% of reps hit quota and most of them were in the state of Ohio (best market).

    Advice to Management

    Although you preach being proactive, that is not the case. Be more realistic with goals and be more open minded.

    COACH your employees, don't baby them.


  6. "Fine"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Group Management Services full-time

    Pros

    They had a flexible work environment

    Cons

    There are no cons to mention.


  7. Helpful (8)

    "HR Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Account Manager
    Current Employee - Human Resources Account Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Group Management Services full-time (More than a year)

    Pros

    -GMS offers great benefits like a company car, computer, iPad, work from home days, cell phone and gym reimbursement, and competitive PTO.
    -I have great coworkers who are like family to me.
    -I love the work I do for my clients and that every day is different. This brings a lot of great experience.

    Cons

    -There is no work-life balance in the Account Manager role. Managers expect us to respond to clients after hours and on the weekends just because we are salaried. We are always expected to be "on".
    -It can take days or weeks to get responses from people in other departments because they are so overworked, yet us Account Managers are expected to respond to all internal and external requests and emails within 24 hours, even though we are overworked as well.
    -Not much room for advancement because there are only a few manager positions available.
    -Low pay for the amount and level of work we are doing.

    Advice to Management

    -Use your team members' strengths, rather than telling them something is wrong just because it's not the exact way you would say it. This is called micromanagement and no one wants to work under a micromanager.
    -Management needs to understand that a client's Admin does not always correlate with the amount of work you will be doing with that client. Many of our Red and Green clients are our most needy clients, but you focus so much on how much Admin we have and "What are you doing with your large clients?" and push us to do things with those clients that they don't want to do.
    -Be more transparent with the people who have to communicate changes to clients. We are told a change is being made and we are the ones who have to communicate it since we are the first point of contact for our clients, but we are usually given little to no information on the reason behind the change so clients get angry with us and threaten to leave, even if the clients love us and everything we do for them.

  8. Helpful (5)

    "Horrible sales company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent pay and work life balance is good.

    Cons

    The head of sales has no clue what he is doing. Very frustrating when you go to that person and they tell you how to sell a suit or books in the summer! Going to HR about any matter is useless. HR sides with management every time.

    Advice to Management

    Get a real leader in the sales department. Or start selling suits and books!

    Group Management Services Response

    Jul 2, 2018 – Human Resources Manager

    I am sorry to hear that you were not satisfied with GMS during your time of employment. Our VP of sales has successfully lead our sales team for the past 13 years. He certainly knows how to close a... More


  9. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Group Management Services full-time

    Pros

    Unlimited earning potential. Fantastic account management process

    Cons

    Cold call Cold call Cold call

    Advice to Management

    None to recommend at this time.


  10. Helpful (1)

    "Human Resources account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Account Manager in Fort Myers, FL
    Current Employee - Human Resources Account Manager in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Group Management Services full-time (More than a year)

    Pros

    Benefits are awesome. Company car, laptop and iPad provided. Managers are very responsive, knowledgeable & assist with any tough situations. VP of client services is so knowledgeable in all areas and is super visible to the account managers which is unheard of at most companies. Owner and president of the company truly values his employees. I work remote and I still feel apart of this team! Family like environment!

    Cons

    I can’t think of any cons for this role.

    Advice to Management

    Keep doing what your doing management. It’s a great career.


Showing 63 of 64 reviews
Reset Filters