Groupon Reviews in Chicago, IL | Glassdoor

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Groupon Chicago Reviews

Updated January 15, 2018
688 reviews

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Chicago, IL Area

3.0
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Groupon CEO Rich Williams
Rich Williams
140 Ratings

688 Employee Reviews

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Pros
Cons
  • Compensation may not the biggest perk here, but the culture, the people and the work/life balance make up for this (in 34 reviews)

  • Upper management is not transparent (in 64 reviews)

More Pros and Cons

  1. Helpful (5)

    "Overall Great Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Resolution Specialist in Chicago, IL
    Former Employee - Customer Resolution Specialist in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Groupon full-time (More than 5 years)

    Pros

    Groupon is easily the most unique and interesting office to work at and has some of the best employees and managers I've encountered in my professional work life. They easily recognize hard work and skills and quickly reward good performance with new job opportunities and skills. I gained a great deal of experience, confidence and professionalism in my years in this fun, quirky company.

    Cons

    My job was removed with no notice and most likely given to outsourced employees overseas. I was in great standing and frequently recognized by my own and other departments for my work and skills and was completely blindsided by their decision to lay off 130 employees in one go regardless of status. It shows that Groupon is above all a business and I'd advise anyone working there to be careful about planning to be there long term.


  2. "Dead-end career starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Groupon (More than 3 years)

    Pros

    I met many of my best friends there. It was my first full-time job out of college and grad school and the same was true for most of my colleagues. Unsurprisingly, we bonded and they became a second set of college friends.

    Cons

    As a job, this place was a mess. I started as a Fact Checker, which meant I went through the copy in the daily emails and made sure everything matched was accurate. Over time this evolved into a position called Deal Qualifier, which basically meant I had to hassle Sales Reps about all their shady tactics they tried to pull or forms they'd forgotten to fill out. It was dull, repetitive, soulless work and I showed it in my work.

    Eventually I landed in a different job at Groupon that was less stultifying, but that was only after going part-time so I could be happier as an underpaid adjunct college instructor. I literally gave up my healthcare benefits and let my pay fall dramatically so that I didn't come home stressed at how much of my life was wasting away. But Groupon then forced my out of that job because their middle management was obsessed with making changes so that it was clear they'd done something. At least I avoided the mass layoffs that hit many of my friends last year, I guess.

    In the end, I spent nearly five years at Groupon and it added very little to my experience or resume.

    Advice to Management

    You should have let Google buy you back in 2010.

  3. Helpful (3)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Chicago, IL
    Former Employee - Business Development Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    Generally, the best things here were the people and the unlimited PTO. You'll be surrounded by an eclectic group of fun coworkers.

    Cons

    This company should not exist. The business model does not work in practice and smart merchants realize this. Groupon has a terrible reputation but no one in management seems to realize this or care. They know that businesses will eventually be desperate or naive enough to give them money.

    Many common practices here feel unethical, and some are actually fineable regulatory offenses. Compensation continually decreases. Autonomy is disappearing.

    The "Local" division I was apart of is the heart of this business, and as someone who brings in the company's revenue flow from the front lines, I can tell you that turnover will remain high and most likely we will continue to see downsizing due to a lack of clients and a horrible reputation in the industry that has become too large to overcome at this point.

    For BDRs specifically, know this is a call-center job. If you don't perform, they will fire you without thinking twice about it.

    Advice to Management

    Touch up your resumes.


  4. Helpful (3)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    Benefits, annual parties with lots of perks.

    Cons

    They don't care about Customer Service. Period. They give they illusion that this is a fun place to work with an inclusive culture, that values it's employees. Untrue. They will fire workers in masse and seamlessly move you into their positions laterally. No increase in pay, no real training, no explanation. Just do it.


  5. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Groupon full-time (More than 3 years)

    Pros

    Work environment is great. They give immense flexibility to employees on how , where , when to work.

    Cons

    Before Rich joined as CEO, felt like there was no long term strategy but now things are changing.

    Advice to Management

    Rich is doing a great job in consolidating the business and taking the company to it;s next level.


  6. Helpful (1)

    "Great Growth Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Divisional Sales Manager in Chicago, IL
    Current Employee - Divisional Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Groupon full-time (More than 5 years)

    Pros

    Culture, people, sense of building for the future. Ability to build a career and develop professionally.

    Cons

    Fast paced environment, requires you to change and pivot constantly. Resources are there but getting teams to work together can be challenging as initiatives are different. Doesn't match 401K.

    Advice to Management

    Keep working on transparency. Things are improving and heading in the right direction.


  7. "Rite of passage"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    young
    fun
    for a while, there were free drinks

    Cons

    not a clear path for growth
    lack of standardizing training/skills
    low pay

  8. Helpful (1)

    "Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Chicago, IL
    Current Employee - Account Representative in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Groupon full-time (More than 3 years)

    Pros

    Fun culture, great co-workers, semi-flexible schedule, vacation time off

    Cons

    Micromanaged, opportunity is smaller than it used to be


  9. Helpful (3)

    "A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Md Representative in Chicago, IL
    Former Employee - Md Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    Dress code
    Unlimited PTO
    Younger culture
    There is really nothing else to put here unfortunately so I hope I hit the 20 word minimum soon.

    Cons

    No Growth
    Commission Structure is terrible
    Product is terrible - Makes merchants go bankrupt
    Management is promoted based on seniority - not skill
    Surrounded by high schoolers - Everyone LOVES gossip

    Advice to Management

    The company should be bought out at this point. If anyone even wants to acquire it.


  10. Helpful (1)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend

    I worked at Groupon full-time (More than 5 years)

    Pros

    Great people to work with

    Cons

    Inhouse IAC derailed staying relevant

    Advice to Management

    Use opensource to invest in infrastructure


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