Groupon Reviews | Glassdoor

Groupon Reviews

Updated December 8, 2017
279 reviews

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Groupon CEO Rich Williams
Rich Williams
56 Ratings

279 Employee Reviews

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Pros
Cons
  • Compensation may not the biggest perk here, but the culture, the people and the work/life balance make up for this (in 34 reviews)

  • Upper management is not transparent (in 65 reviews)

More Pros and Cons

  1. "A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Md Representative in Chicago, IL
    Former Employee - Md Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    Dress code
    Unlimited PTO
    Younger culture
    There is really nothing else to put here unfortunately so I hope I hit the 20 word minimum soon.

    Cons

    No Growth
    Commission Structure is terrible
    Product is terrible - Makes merchants go bankrupt
    Management is promoted based on seniority - not skill
    Surrounded by high schoolers - Everyone LOVES gossip

    Advice to Management

    The company should be bought out at this point. If anyone even wants to acquire it.


  2. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Chicago, IL
    Former Employee - Business Development Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    They are pioneers in their space.

    Cons

    It's like working in a high school cafeteria. In addition to misleading the value proposition the management team lacks experience and vision. Upon leaving, they failed to also pay me for the time I worked further exposing their inability to avoid risk due to inexperience. I'm shocked they're not in court more often.

    Advice to Management

    Train your staff.

  3. "Business Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative in Chicago, IL
    Current Employee - Business Development Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    -No Dress Code
    -Freestyle pop machines
    -"Unlimited Paid Time Off" But not really (have to request it a month in advance!)

    Cons

    - Work well over 40 hours a week and only get compensated for one hour overtime.
    -Unrealistic GP Goals
    -Horrible reputation and overall hard to sell Groupon
    -Environment is awful- Very cliquey and unprofessional
    -Everyone just talks about each-other, not much support is given or received.
    -Accomplishments go ignored and the same reps just get favored over and over again.
    -Very political here, So much Gossip that will forever ruin your chances of getting promoted due to false assumptions from a fake rumor that was started.
    -Pay is very very little
    -Working from home is not even allowed although we can most def. do this job from home.

    Advice to Management

    Treat your employees like human beings, smile at them and respect everyone in your department regardless of what fake news you may think, believe or hear of the individual. Give credit to the reps that deserve the credit.


  4. Helpful (1)

    "A once great company headed south"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resolution Specialist in Chicago, IL
    Former Employee - Resolution Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon part-time (More than 5 years)

    Pros

    Casual dress code and free coffee in the office

    Cons

    Higher ups seem to have no idea how the company works and they lay off good employees hastily. The business has grown very unethical and will not be able to maintain much longer based on how they treat merchants on the site.

    Advice to Management

    Learn what employees do for the company to ensure actually valuing employees as assets instead of looking at them as a cost.


  5. "Be careful and not too ambitious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Chicago, IL
    Former Employee - Senior Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Groupon full-time (More than 5 years)

    Pros

    If you're on the right team and are "in with the right people" it can be a wonderful place to work, lots of opportunities for growth/career advancement and autonomy.

    Cons

    An outrageous amount of politics are in play all the time, people without the right qualifications are set to execute tasks they are not able to handle and managers are left with little to no tool of managing their day-to-day on top of planning for the future.

    Advice to Management

    Look up and out every now and then, tremendous amount of talent has "left the building" due to terrible senior middle management and hidden agendas


  6. "Marketing manager review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon full-time

    Pros

    employees, location, clients, work load

    Cons

    micro-managers, unreal expectations for goals


  7. Helpful (1)

    "BDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unlimited PTO
    Bus that picks you up from the Metra and CTA stops
    Good training program

    Cons

    High turnover.
    Promotions are hard to come by. You could be eligible for a promotion for 6+ months and not get promoted.
    Depends on what vertical you go to but you could deal with a lot of language barriers on cold calls.
    People in my role were forced into a new role selling a new product and everyone's commission checks were cut in half. Managements and HR response was, "We know this isn't good but you just have to deal with it. The company is always making changes you have to adapt"
    My manager got promoted and it took the company almost 3 months to get our team a new manager.
    Can sometimes feel like its high school all over again with all the gossip in the office.

    Advice to Management

    Fix the turnover. A lot of your employees are miserable. Listen and actually do something about your employees concerns!

  8. Helpful (3)

    "Poor leadership, a company that takes views its people as disposible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Chicago, IL
    Former Employee - National Account Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Groupon full-time (More than 5 years)

    Pros

    Fast paced environment conducive to gaining experience fast.

    Cons

    Short sighted, will sacrifice rewarding its people or taking care of accounts and customers to save a buck

    Advice to Management

    Place more value on the partners that have helped to build the company. Promote from within those that have experience within the organization and truly understand the value proposition (I cycled through 4+ outside leaders that were brought in, a Neve one every 6 months).


  9. Helpful (1)

    "Terrible how they treat minorities and anyone enrty level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Chicago, IL
    Current Employee - Travel Consultant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    It pays every two weeks

    Cons

    lacks diversity
    lacks communication unless u want to rec emails about big changes after hours which go in affect immediately without discussion
    Place persons in department that traditionally pay more but do not offer. Basis of this is due to the abrupt changes we did and do not give a care about entry level and if you are black we care about you even less

    Advice to Management

    Learn to communicate with people directly instead of emailing them when they are sitting right next to you in the office you scumbags


  10. Helpful (1)

    "Not worth it in the long run..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Chicago, IL
    Current Employee - Customer Service in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    At first the people are nice to you.

    Cons

    Eventually, the same people will show their true colors - are a bunch of snobs, or bougie bratts. Not a very pleasant environment.

    Advice to Management

    Replace or overhaul the whole management.


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