Groupon Reviews | Glassdoor

Groupon Reviews

Updated September 23, 2017
1,821 reviews

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1,821 Employee Reviews

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Pros
Cons
  • Compensation may not the biggest perk here, but the culture, the people and the work/life balance make up for this (in 34 reviews)

  • Upper management is not transparent (in 63 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good, but Untenable for Long-Term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Editor in Chicago, IL
    Current Employee - Editor in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Groupon full-time (More than 5 years)

    Pros

    Flex-time, unlimited PTO, good healthcare. Though management varies, I've been lucky enough to work with good ones. Fast-paced environment has grown my resume considerably. Employee Resource Groups are great.

    Cons

    Management varies wildly depending on team and department. Too many shortcuts are taken in the creative departments and talented people aren't given enough freedom to show what they can do. Project management can be abysmal. Hours and even MONTHS can be spent on a project that is then abandoned with no notice or explanation of what will become of it.

    Advice to Management

    Too little time is taken to examine projects and initiatives before abandoning or altering them. More time should be spent evaluating what we've done.


  2. "Great People and Core product yet it is not an innovative company! Politics and HR is unfortunately hurting the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Divisional Sales Manager - Inside Sales in Scottsdale, AZ
    Former Employee - Divisional Sales Manager - Inside Sales in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Groupon full-time (More than 3 years)

    Pros

    -Culture in Phoenix office, yet not what it was.
    -Fairly easy rep promotions to senior sales roles or other positions
    -Free drinks and snacks
    -The people, for the most part are family like
    -You will learn a lot, great stepping stone for new sales people

    Cons

    -HR driven Company constantly micro manages reps and managers.
    -Super high Turnover
    -Constant change without a why behind it
    -Divisional Sales Managers are expected to do multiple job functions that are constantly added without any change to pay.
    -too much politics

    Advice to Management

    Don't fire the people that are passionate with the best results. I was an Inside Sales Manager with the highest performing Business Development Team, had the most Promotions of reps, the best deal quality score, had the most passion by far for the company and worked myself to death. Over 100% to goal 22 of 23 months as a inside sales manager of 7-15 reps at any given time. Be loyal to your loyal employees. Upper management needs to take a serious look at various pressing issues I still hear through the grapevine. Oh btw, I was fired while in another country at 1:00am. My team and other reps called me 1 by 1, some in tears. They will always be family yet loyalty, hard work, results and passion do not pay off here.

  3. "Software Development Engineer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer Intern in Seattle, WA
    Former Employee - Software Development Engineer Intern in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon (Less than a year)

    Pros

    Good team, very smart people

    Cons

    Felt like company was dying


  4. Helpful (1)

    "Good Start Off Job"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook

    I worked at Groupon full-time (Less than a year)

    Pros

    Upbeat non traditional work environment
    Free drinks!
    Friendly staff
    Extensive training

    Cons

    Typical call center duties
    Repetitive


  5. "Member experience manager aka booking concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Experience Manager in Chicago, IL
    Current Employee - Member Experience Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    The free drinks, unlimited PTO, 20% off discount, company parties, co workers are very friendly, the casual dress is awesome.

    Cons

    Need to work many years to move up, pay isn't good. The title is bait, what your really doing is calling all day and setting appointments. The job is super easy but extremely boring and mindless.

    Advice to Management

    Have opportunities for those that would like to move up or switch departments


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Groupon full-time

    Pros

    Challenging, learn from team, nice working environment , great career opportunities, internal mobility, Provide support for employees when it's genuinely needed

    Cons

    too competitive, lack of collaboration, i did not enjoy working there. e sure management at all levels of an organization receives adequate training.

    Advice to Management

    Provide meaningful feedback in a constructive manner on a regular basis. Respect employees as individuals, in addition to the job they do.


  7. "Groupon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Tech Support in New York, NY
    Former Employee - Tier III Tech Support in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Groupon (More than a year)

    Pros

    Fond of my former manager and fellow team. Crazy amount of work if that is the thing you are into. Company has a boat load of cash.

    Cons

    Company does have some organizational issues and business model challenges. Lay-offs and consolidation is the trend at the moment (2017)

    Advice to Management

    Do well, be well. Come back to New York!

  8. "Fun but Sprawling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    Benefits are good, office is not boring, many young talented folks. Lip service is paid to a great many things, and with the right manager/team they may even be possible!

    Cons

    Benefits are mostly impossible to navigate, office can get overwhelming, experience is not especially useful. Lip service is paid to collaboration, but there is little assistance navigating the complex web of teams and divisions, and no high level resources. Leadership priorities are either based on whimsy, or jobs are presented utterly without explanation.

    Advice to Management

    Explain and guide employees through what we do, who we do it with, and provide resources that help us understand it. Provide some transparency around the reasons for our goals. Focusing on the customer first is a helpful check, but it doesn't have any meaningful place in day-to-day tasks.


  9. "My time spent at Groupon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Groupon full-time

    Pros

    Great time off and vacation policy

    Cons

    It can be a grind and exhasting

    Advice to Management

    Very tough


  10. Helpful (2)

    "Great place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Groupon full-time (More than 3 years)

    Pros

    If you're looking for a place to push you out of your comfort zone and give you the autonomy to learn and develop - this is it. You'll be challenged with work that you never expected and work that is way outside your job description. Forces you to get scrappy, work with others. Comfortable, casual, transparent environment (for better or worse). You will grow here.

    Cons

    Depending on the group you're in, the caliber of leadership can vary. Turnover with those who don't take advantage of the environment can have an impact on you if you have thin skin.

    Advice to Management

    Don't be afraid to make changes in middle management/leadership when it makes sense. Invest in your employees.


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