Groupon Reviews | Glassdoor

Groupon Reviews

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Pros
  • Unlimited vacation time, fun environment, no dress code, young employees, alcohol at work (in 122 reviews)

  • Good work life balance is better (in 67 reviews)

Cons
  • Compensation may not the biggest perk here, but the culture, the people and the work/life balance make up for this (in 32 reviews)

  • Upper management is not transparent (in 60 reviews)

More Pros and Cons

  1. "Fast paced and exciting, but only if you can handle it"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    They recognize and reward talent. If you can get the job done, whether it is selling, managing people, or creating a new product, it gets recognized and you are top of mind when big roles open up or get created. The atmosphere is casual and fun but direct. Most people are no BS.

    Cons

    Constant change. It still moves at the pace of a startup so you have to be ready to be flexible and adaptable. You can't wait for perfection before acting. Now that the company is bigger, this can mean that it is harder to change, but there is always a way to get it done...the burden is on you to be creative.

    There is not much formal training beyond job basics. You have to be resourceful and a good self manager in every role here. And you can't have thin skin. If you're not cutting it, be prepared to hear about it. You'll have a chance to get back on track and some support, but you have to get past any anxiety and just show results.

    Advice to Management

    Slow down (a little). It takes more to execute the changes and innovations you want than it did a year ago.


  2. Helpful (7)

    "Going Downhill Quick"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -No cap on vacation or sick days (although you will be made to feel guilty when you take it)
    -Can make good money if you are lucky enough to be placed in a decent market (although all markets are going downhill)

    Cons

    -Immense pressure to hit unrealistic sales goals
    -Management out of touch with what's going on during phone calls (it's getting harder and harder to close deals as more and more people don't want to work with Groupon)
    -Used to be a fun culture. Now it's all about the bottom line and feels like your typical call center
    -Sales staff are worked to the bone

    Advice to Management

    Understand that selling Groupon is not as easy as it was 1-2 years ago. Employees are incentivized to structure deals that hurt businesses because it will help the employee hit their unrealistic GP goal and make them money. There are a lot of businesses that hate Groupon because of this and the # is only going up...

    The company has taken a humongous nose dive since Margo (COO) came over from Google and the IPO was announced.

  3. Helpful (5)

    "Grab your headset"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    Pros

    Free Diet Coke and Vitamin Water all day!

    Cons

    Grab your headset, get ready to call and call and then do some more calling. That's all you will do. The idea of advancement after working for the company for 6 months is a joke, you'll learn this from the disgruntled individuals sitting next to you who have been there for 9 months or a year. You'll probably start off with some warm leads and then just start cold calling like crazy. I was placed into a market that had already been called on for 2 years by 9 other people. If you want to work in telemarketing, this is a great gig. If you want to be part of a startup, offer input and help develop any sort of useful strategies, you'll be thoroughly disappointed at Groupon.

    Advice to Management

    At least pretend to listen to the sales staff regarding changes/ideas. Don't take weak accounts just to hit numbers, it does no good. And stop changing the commission structure and monthly goals every week.


  4. Helpful (3)

    "The good ole days..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good people ( the one's who actually work hard- the sales and support team)
    lots of subscribers
    good technology

    Cons

    There are too many layers and people just telling others what to do.
    No respect for the sales team or how hard they work. Compensation is weak
    Change in senior management and new sales management approx 2 months ago - since then
    its been horrible work environment. Everyone is miserable and they treat the customers ( merchants) as well as employees with little respect. All they care about is how much money groupon makes.

    This USED to be about helping others now it is ALL about them. They don't care about their employees and it shows. They are going to LOSE their top sales reps becasue they do not treat them well.

    They also created a "boiler" room environment and micromange to the 100th degree.
    They suffocate you and you can barely breath or go to the bathroom with out feeling guilty.

    - This used to be a work hard play hard fun place but not anymore. Its an awful environment now.

    Advice to Management

    Andrew- you should see how miserable your sales team is now. Step up and be the CEO you used to be.


  5. Helpful (5)

    "Unscrupulous business practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Manager in Chicago, IL
    Former Employee - Merchant Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Emerging, cutting edge market
    Name recognition when you tell people you work there

    Cons

    Terrible pay
    Disorganized management
    Unscrupulous business practices
    Not a technologically advanced company
    High pressure sales teams lead to bad deals

    Advice to Management

    Take a realistic look at your business model. Be honest with your successes AND your failures. Don't be afraid to admit you actually aren't doing that well in key markets. Do not create an environment where young reps make bad deals because they are so stressed to make their quota. Businesses lose, and Groupon loses because the merchant has a bad experience and creates bad press and bad word of mouth.


  6. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    New
    Growing
    Busy workplace with exciting things going on around the company. I have met a lot of skilled people and there is a lot of smart thinking that goes with sales and marketing.

    Cons

    Sometimes, I feel a bit like my department is shut off from the rest of the company. Information is sometimes hard to get about the company's performance.

    Advice to Management

    I think the management is great. For such a young company and young leadership, they really have a good head on their shoulders.


  7. Helpful (8)

    "The company is on a downward path to fail."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The sales staff is nice. They are educated, young, and ambitious to succeed. They have free beverages all day long.

    Cons

    Inexperienced management. Most have zero management experience. They simply got promoted after 2-3 months of fresh sales experience and treat people like dirt.
    Goals are set in place that no one reach. They are firing people left and right for no good reason.
    Cut commissions and eliminated bonuses. Sales staff make about 80% less than they did 5 months ago. Competition is fierce and Groupon is not making changes to counter what perks competition does for merchants.
    Move desks constantly and disrupts work.
    Required to work Saturdays.
    No cap for time off, but make it impossible to take a day off. They make you feel guilty to take a Saturday off to go to a wedding.
    Sales staff cries all the time.
    Editorial is unhelpful and rude which makes the job next to impossible.
    They do not care at all about merchants. They just push the merchants so far that they will never work with Groupon again.
    Noisy call center environment.

    Advice to Management

    Lose them. They are not generate revenue. They simply treat their teams as if they are objects and do not matter. They are not helpful or available to help.

  8. Helpful (4)

    "Long hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    Pros

    Opportunity to move up the ladder quickly

    Cons

    1. Poor middle management, people who got in early but don't have enough experience for management positions
    2. Bad benefits, didn't match 401k
    3. Poor work/life balance, I'd often work 60+ hours a week

    Advice to Management

    Offer better benefits and get rid of bad employees


  9. Helpful (1)

    "Fantastic people who are really smart"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    Pros

    Smart people who work hard.

    Cons

    Hours can be really long.

    Advice to Management

    Continue to have high expectations.


  10. Helpful (3)

    "Thrown out like trash"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Temp in Chicago, IL
    Former Employee - Customer Service Temp in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Fun work environment. Fun people. Free coffee. Good looking coworkers. Casual work environment. Catered food in office. Really great people.

    Cons

    The company itself is in its adolescence, therefore the attitudes among the upper management is somewhat juvenile. Because of this, they way they manage the people under them can be disorganized and let a lot slip through the cracks. I slipped through the cracks due to poor tracking off work.

    Advice to Management

    Cut down the hierarchy improv secret club BS and focus on growing as a company with people that can help.