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Groupon Employee Reviews about "merchants"

Updated Nov 24, 2020

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Found 70 of over 3,578 reviews

3.7
67%
Recommend to a Friend
72%
Approve of CEO
Groupon Interim CEO Aaron Cooper
Aaron Cooper
221 Ratings
Pros
  • "A great work environment with motivated relaxed team members and helpful senior management(in 206 reviews)

  • "Wonderful Culture and no dress code(in 160 reviews)

  • Cons
  • "Weird upper management at Rocket(in 84 reviews)

  • "Company really care more about its merchants(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Groupon and is not affected by filters.

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    Reviews about "merchants"

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    1. 5.0
      Current Employee, less than 1 year

      Great company!

      Mar 5, 2020 - Merchant Development Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Groupon is so fun to work at. They care about their employees and make work a fun place.

      Cons

      Merchants yelling at you all day long. Not always bad though.

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    2. 4.0
      Former Employee, more than 1 year

      Wonderful culture, challenging business model

      Sep 16, 2020 - Director in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Engaged associate community with significant resource groups and cutting edge technology. Executive Leadership Team (ELT) is clear regarding the priorities and communicates frequently.

      Cons

      Challenging business with COVID-19 restrictions on consumer behavior. Questionable competitive moat if Google/Facebook/Amazon/Walmart decide to invest in building relationships with merchants at scale.

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      Groupon Response

      Global TA Manager

      Thanks for your review and we certainly appreciate your "Advice to Management." We will be sharing your feedback with Sr. Leadership. Thanks for all you do!

    3. 2.0
      Former Employee, more than 1 year

      Good to start with... Bad to end with

      Sep 30, 2020 - Business Development Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I worked for Groupon for about 2 years, so this info will be regarding pre and post covid19. -Honestly, they give a pretty great training program. I feel like my sales skills were really improved over time with their structure and the way they initially train their reps. -Free snacks in office (though they were limited) -Good benefits and "unlimited PTO" (post-covid19 unlimited PTO was pretty much non existent and you had to get PTO double or triple approved weeks in advance) -Great peers and coworkers (for the most part) -Fun in-office environment before covid19

      Cons

      -company is going downhill -upper management and management in general have no idea what they are doing -micromanagement that seems to be getting pushed from C level employees -major changes in commission structure (started out making a decent commission percentage, then they changed to a smaller commission percentage with a larger base pay, then they took commission away all together and only paid on launched deals -they are always doing some weird sneaky things with your money (I've personally had to call into HR to receive bonuses that were missed on their end, and I had a coworker that was missing nearly 5K in commission) -the merchants you will reach out to are either out of business or HATE groupon -they encourage you to harass merchants to the point of legal threat -constant Zoom meetings to chat about "feedback" on the new program Groupon has laid out... employees give challenges on how their newly enforced pitch has been going over with merchants while upper management tells reps that they just need to do better and keep pushing -petty petty petty environment, everyone is talking about someone else, make sure to have all your ducks in a line because even if you have something in your personal life, Groupon managers will bring it to your professional life -no real sense of a promotional process, I know successful reps that have been exceeding metrics for months going on years and are still not promoted, while other reps that got lucky with a high selling deal get promoted or low performers get moved to a customer service roll instead of getting fired -awful communication overall -Groupon as a company is corrupt, they lied to their investors about where their money has come from and I know numerous current and former employees that are caught up in lawsuits with Groupon

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      3 people found this review helpful
    4. 4.0
      Current Employee

      Great environment

      Apr 13, 2020 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent training, culture and management

      Cons

      Does not pay in comparison to other sales jobs and it seems as the company doesn’t always have the merchants best interests in mind

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    5. 2.0
      Current Employee, more than 5 years

      Stay away, especially now

      May 15, 2020 - Project Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of autonomy depending on your team, time off, matched 401k

      Cons

      Lack of leadership, chaotic, screwing over merchants

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      2 people found this review helpful
    6. 1.0
      Current Employee, more than 1 year

      Analyst

      Apr 8, 2020 - Data Analyst in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing to think of this drowning organization

      Cons

      Worst management, Going nowhere, Fooling employees/merchants/customers

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    7. 4.0
      Former Employee, more than 1 year

      Pretty good place to work....but don't get comfortable

      Jan 21, 2019 - Business Development Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diversity Everyone knows the company Great training

      Cons

      Many merchants have been burned and won't give you the time of day. You can expect layoffs multiple times per year

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    8. 4.0
      Former Employee, less than 1 year

      It's a Great Starter Sales Position

      Jul 10, 2017 - Business Development Representative in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      unlimted PTO, met great friends there, fun office environment, good location, lots of outings, perks, etc. you can make good money there if you're good at your job.

      Cons

      they are not very flexible allowing people to work remotely, which for a sales position that you can do anywhere and all your activity is tracked to ensure you're working, seems strange. VERY strict on being "on time" which agian, strange considering we call into different time zones, so you would think as long as we are working our 8 hours, we could more or less make our own schedule around what works best for ourselves and the merchants we talk to. There are a lot of changes being made right now, particuarly with the Phoenix office and some changes in management have been questionable. Lots of good people left or got fired unfortunately, so the things that once made this office super awesome seem to be going downhill

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      2 people found this review helpful
    9. 2.0
      Former Employee, more than 3 years

      You're on your own

      Jan 23, 2015 - Senior Sales Executive in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote employees have an autonomous environment. The Merchant Center showcases the results of campaigns, making it an easy sell once you get a merchant's attetion. Management will leave you alone which is nice. But if you're not hitting their minimum expectation you have daily calls with management- unfortunately about 75% of the sales staff is on 'warning'. Getting to work with local merchants.

      Cons

      Groupon is not what it used to be. The sales leaders treat the outside reps like inside reps, calling off lists of businesses that have been called over 20 times in 30 days. They say they have an automated 'demand generation filter' on the list which is nonsense. If a local business is not 'QL' approved, you can't work with them. You're expected to sell 20 deals a month and the only way to do that is to recycle old deals from merchants you've worked with. But the compensation for a refeatured offer is near next to nothing. You are rated on the amount of revenue you generate and number of contracts back. Since you're always being hammered on number of contracts per month, you can't concentrate on new merchants. It used to have such a great culture. What's left are greedy shareholders that crack whips chasing what will never be realized - a profit.

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      8 people found this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Endless Opportunity for Commission, Great Salary!

      Jul 26, 2013 - OUTSIDE SALES 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Uncapped monthly commission, quarterly sales spiffs and contest, great salary, industry leader, sales tools and technology to help you succeed, aggressive sales environment, MacBook pro, iPhone, career progression, training courses, local outside managers, salesforce, Account Management team handles the merchants once they are closed so you can continue selling, Groupon knows their salesforce is their life blood, Investments made into the sales team, unlimited paid time off (keep in mind, time is money for sales), culturally and socially diverse work environment, tech company atmosphere and attitude, young workforce, things always change and nothing stays the same.

      Cons

      No team work or unity between inside and outside sales team. Lack of trust between inside and outside teams. Top accounts should be given to the Outside Reps since we have relationships and frequent the merchants business. Tendency to over complicate the sales process. The next part is not really a con but more of a warning to job seekers. This job is not for you if you're not willing to work hard and be aggressive to make sales. You must be mature to handle the workload and expectations to be in this outside sales role.

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