GrubHub Reviews | Glassdoor

GrubHub Reviews

Updated June 23, 2017
250 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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GrubHub CEO Matt Maloney
Matt Maloney
153 Ratings

250 Employee Reviews

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Pros
  • Work life balance is reasonable (in 20 reviews)

  • It's a great work environment upper management is good the work is a little bit repetitive but not boring you get free food once a week (in 38 reviews)

Cons
  • The company treats customer service like crap (in 15 reviews)

  • Should be payed more per order or pay more than minimum wage plus tip (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "Be Challenged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Restaurant Care in Chicago, IL
    Current Employee - Director, Restaurant Care in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GrubHub full-time (More than a year)

    Pros

    Grubhub is aggressive in maintaining its lead in the food delivery space which gives everyone an opportunity to take on new challenges and grow personally and professionally. Mid-level leadership is very connected to the front line and are some great people to work with. Product teams move fast and are open to continually getting better.

    Cons

    Change is a constant so if you are not good with change and working in some uncertainty Grubhub may not be the place for you.

    Advice to Management

    Stay connected to the front lines


  2. "Amazing culture!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GrubHub (More than a year)

    Pros

    I loved the way they handle the calls.

    Cons

    None of them to date.

    Advice to Management

    Keep up the good work!

  3. "Customer service specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Chicago, IL
    Former Employee - Customer Service Specialist in Chicago, IL
    Neutral Outlook
    No opinion of CEO

    I worked at GrubHub full-time (More than 5 years)

    Pros

    nice benefits, stock shares, medical insurance.

    Cons

    It was a great company before the change of management. Now you get micromanaged and can't breathe.

    Advice to Management

    Stop micro managing people. Let the staffs breathe.


  4. Helpful (5)

    "Food Delivery Company Needs More Snacks"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GrubHub full-time (More than 5 years)

    Pros

    Friendly People, Good name recognition in Chicago, some of the office is fancy

    Cons

    Communication could use some work and you always kind of feel like the execs and senior level managers are one foot out the door so its hard to get behind the mission of the company. there have been some questionable decisions in the past few years and it seems like no one in management positions really knows what they're doing but just blindly throwing people and money at the problem and hoping that it goes away

    Advice to Management

    I think its already too late for advice


  5. Helpful (3)

    "Customer Service Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Lead in Chicago, IL
    Former Employee - Customer Service Lead in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    I worked at GrubHub full-time (Less than a year)

    Pros

    You can work a ton of overtime because they're always short handed.

    Cons

    The company treats customer service like crap. The rest of the company is openly treated better and given more privileges. There is no development provided for leads but then told that they don't qualify for a promotion. Leads carry all the weight while managers pretend to be busy. Outside managers are brought in so you're completely discouraged from the potential of being promoted. Then when outside managers were a bust so they promoted from within and paid internals almost half of what externals were making. This is ideal for a first job out of high school so you can smarten up and realize you want a better life.

    Advice to Management

    Learn how to treat people with respect.


  6. Helpful (4)

    "Okay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver Care Specialist in Chicago, IL
    Former Employee - Driver Care Specialist in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GrubHub full-time (Less than a year)

    Pros

    Free food - meal perks and benefits are pretty good.

    Cons

    Unethical/ useful changes.
    More so customer based than employees.
    Management and leadership is too shaky and unstable.
    No progression as far as pay for employees and bonuses.
    No organization or acknowledgment towards employee needs.
    Turn over rate is extremely high.

    Advice to Management

    There should be equality towards customers and employees. Without the employees you don't have customers.


  7. "love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Boston, MA
    Current Employee - Operations Specialist in Boston, MA

    I have been working at GrubHub full-time (Less than a year)

    Pros

    very good work space

    Cons

    not really sure about this as yet

  8. "Customer Care"

    Star Star Star Star Star
    Current Employee - Customer Care Specialist in Chicago, IL
    Current Employee - Customer Care Specialist in Chicago, IL

    I have been working at GrubHub (More than a year)

    Pros

    Great people to work with

    Cons

    Not enough hours to work


  9. Helpful (1)

    "Good place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Care in Chicago, IL
    Former Employee - Restaurant Care in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GrubHub full-time (Less than a year)

    Pros

    Free grub. Overtime. Growing market.

    Cons

    Management. Salary. Expensive benefits.

    Advice to Management

    Pay employees RC min $17 and watch loyalty soar. Matter of time it becomes the norm, set the bar.


  10. "Great company overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Positive Outlook
    No opinion of CEO

    I worked at GrubHub full-time (More than 3 years)

    Pros

    Fun loving people, smart bright tech department, free food

    Cons

    nepotistic hiring for management and too many leadership changes after the merger


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