GrubHub Reviews | Glassdoor

GrubHub Reviews

Updated March 29, 2017
232 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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GrubHub CEO Matt Maloney
Matt Maloney
145 Ratings

232 Employee Reviews

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Pros
  • Big on work life balance- great place for new parents returning to work (in 17 reviews)

  • Lots of social participation and free food (in 36 reviews)

Cons
  • There are consistent issues with the platform on the customer face side as well as customer service that go unaddressed (in 13 reviews)

  • Should be payed more per order or pay more than minimum wage plus tip (in 11 reviews)

More Pros and Cons

  1. "Corporate Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GrubHub full-time

    Pros

    Flexible, weekly lunch stipend, very supportive, great team, solid product, caring management

    Cons

    Communication could be greatly improved


  2. "Getting better all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GrubHub full-time

    Pros

    Overall Grubhub has been a good place to work and is getting progressively better. The company has been transitioning from a startup and growing into a larger company, but is doing a pretty good job of staying nimble and not getting bogged down in too much bureaucracy. The executive team is relatively inexperienced but solid and getting better over time. It's inspiring that half of the C-level roles are filled by women and has a progressive environment.

    - Interesting work in a dynamic market that will remain in a high growth phase for the foreseeable future.
    - Product, Design & Engineering are able to move more quickly with leaner teams than I have seen elsewhere.
    - Quality of coworkers is above industry average, and many would be successful at large tech companies like Google, Amazon, and Facebook. Some recent hires and people brought in through acquisitions have also been raising the overall talent level.
    - Compensation is competitive, and the stock grants are especially generous.
    - Work life balance is reasonable. People work hard and focus on results but aren't pressured to work around the clock.
    - Having an assigned HR business partner and a more legit annual review process is a recent improvement.
    - The office has lots of friendly people and has the atmosphere of a winning team

    Cons

    There have been some growing pains as the company matures.

    - Leadership remains shaky in a few areas, although recent additions will help.
    - Turnover is too high in a few orgs, more than can be explained away by a hot market.
    - Some processes such as the interviewing/hiring process aren't mature.
    - A few executives make flippant comments in meetings that don't belong in an otherwise professional environment.

    Advice to Management

    Audit the company and determine orgs that need stronger leadership. Hold leaders accountable for turnover on their teams. Smooth out the rough edges in executive communication and approach. Keep the passion and pride in the company.


  3. "Not a bad place, but not the best place to work either..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GrubHub full-time

    Pros

    I LOVED my coworkers.

    Cons

    Doesn't pay competitively and VP does more yelling than offering feedback or guidance as to what they're looking for.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Be Challenged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Restaurant Care in Chicago, IL
    Current Employee - Director, Restaurant Care in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GrubHub full-time (More than a year)

    Pros

    Grubhub is aggressive in maintaining its lead in the food delivery space which gives everyone an opportunity to take on new challenges and grow personally and professionally. Mid-level leadership is very connected to the front line and are some great people to work with. Product teams move fast and are open to continually getting better.

    Cons

    Change is a constant so if you are not good with change and working in some uncertainty Grubhub may not be the place for you.

    Advice to Management

    Stay connected to the front lines


  6. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GrubHub full-time (More than a year)

    Pros

    Great people and wonderful atmosphere!

    Cons

    Not very competitive with wages.


  7. "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GrubHub full-time

    Pros

    The best people, the best environment

    Cons

    I can't think of any


  8. "Good benefits, lacks communication, growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at GrubHub full-time (More than a year)

    Pros

    - Excellent benefits
    - A lot of employees receive FTO instead of PTO
    - Tons of free food

    Cons

    - With any growing company, there is a lack of communication from higher ups
    - Constant change (not always good)
    - Within the sales department, there is not much room for advancement. They are constantly looking for fresh, new faces and tend to try and weed out the veterans.

    Advice to Management

    Talk to your employees. Communicate.


  9. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GrubHub full-time

    Pros

    1. Amazing team, great culture overall.
    2. Great Benefits (Salary, Medical Insurance, Meal Perk), Learning Friday with free lunches and many more
    3. Always keep up with the latest technology to help the growing needs

    Cons

    Honestly I can't think of anything. Maybe on-boarding of new employees can be made slightly better

    Advice to Management

    Keep up the good work!!

    GrubHub Response

    Feb 27, 2017

    Thank you so much for the review! It's great to have you as a part of the Grubhub team!


  10. "driver care rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver Care in Dow, IL
    Former Employee - Driver Care in Dow, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GrubHub full-time (Less than a year)

    Pros

    Nice kitchen nice food cool considera,!!!!!

    Cons

    Makes no sense depending of what platform you Apply for the job They decide who is a direct hire and who is temporary contract instead of seeing who works hard

    Advice to Management

    Stop having favoritism usually people who works harder are never noticed


  11. "Awesome Culture!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Recruiter in New York, NY
    Current Employee - Technical Recruiter in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GrubHub full-time (Less than a year)

    Pros

    - Huge flexibility
    - Meal perks are amazing
    - You will get to work with some amazing people here. They just don't write they mean it.
    - Competitive comp.
    - Latest technologies.
    - Big on work life balance- great place for new parents returning to work.
    - Open to feedback and continuous improvements in this competitive market.

    Cons

    - Processes are still in working phase. But hey if you love to be a part of creating something.. this is a place to be!

    Advice to Management

    Keep up the great work!



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