Grubhub Reviews | Glassdoor

Grubhub Reviews

Updated September 23, 2017
276 reviews

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3.5
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Grubhub CEO Matt Maloney
Matt Maloney
172 Ratings

276 Employee Reviews

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Pros
  • Work life balance is reasonable (in 21 reviews)

  • Fun loving people, smart bright tech department, free food (in 41 reviews)

Cons
  • The company treats customer service like crap (in 15 reviews)

  • Have to accept 75% or you won't get paid their low hourly minimum wage (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Be Challenged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Restaurant Care in Chicago, IL
    Current Employee - Director, Restaurant Care in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    Grubhub is aggressive in maintaining its lead in the food delivery space which gives everyone an opportunity to take on new challenges and grow personally and professionally. Mid-level leadership is very connected to the front line and are some great people to work with. Product teams move fast and are open to continually getting better.

    Cons

    Change is a constant so if you are not good with change and working in some uncertainty Grubhub may not be the place for you.

    Advice to Management

    Stay connected to the front lines


  2. "Delivery driver"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Grubhub part-time

    Pros

    work when you want
    choose what deliveries you want to do

    Cons

    slow if you work without a block
    Restaurants might take extra time with an order because of technical problems

  3. "Love working for Grubhub!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Sales Executive
    Current Employee - Corporate Sales Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Here the leadership truly cares about each individual on the team.
    Even though it is an international company, with remote offices all over the US and in London, they do an incredible job making everyone feel connected. On your own team it feels like a start up!
    Lots of fun activities and incentives, and I truly love everyone I work with.

    Cons

    None that I can think of!

    Advice to Management

    Keep doing what you're doing :)


  4. "Corporate Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Sales, Account Executive in Washington, DC
    Current Employee - Corporate Sales, Account Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Grubhub is an incredible place to work for a number of reasons. The management team is so supportive and very trusting in their direct reports. I never feel micro-managed but rather left to do what I need to but with their full support when I need it. And this is the same with my peers. I work remote (from a home office) and there isn't a day that goes by that I don't feel like a part of a team. The work is challenging and stimulating and pushes me to grow my skills and think outside of the box everyday.

    Cons

    No cons to working here!


  5. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Chicago, IL
    Current Employee - Inside Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Great Benefits
    Exciting Workplace
    Great Management
    Authentically Fun
    Healthy Competition

    Cons

    Cold Calling
    Repetitive Routine


  6. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Chicago, IL
    Current Employee - Inside Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Awesome company culture
    Great Benefits
    Great Management
    Healthy Competition
    Authentically Fun

    Cons

    Cold Calling
    Repetitive Daily Routine


  7. "Corporate Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Sales in New York, NY
    Current Employee - Corporate Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Company culture is amazing. Love coming to work every day :)

    Cons

    As the company has grown, there has been a need for space. Would be nice to have a larger office with everyone, from all departments back under one roof in NYC.

    Advice to Management

    Management knows how to encourage success. They are firm, but not aggressive with your day-to-day operations. "You get what you put in" As long as you're a hard worker, and you get what you need to get done, nobody is on your case.

  8. "Senior Account Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Advisor in Chicago, IL
    Former Employee - Senior Account Advisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grubhub full-time (More than 5 years)

    Pros

    Worked with a great team that was collaborative, supportive, and fun. Management is also supportive and accepts feedback from employees. I had the opportunity to learn news skills and contribute to the growth of the department outside of the day to day sales duties.

    Cons

    There could be more organization and consistency when it comes to .commission plans. People who are working unethically should be called out and penalized. It sets a bad example for the team, hurts morale, and is in and of itself, unethical.

    Advice to Management

    Take the adherence to rules more seriously. Solicit feedback and take a pulse on the . morale.


  9. "Very focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Engineer in New York, NY
    Current Employee - Senior Data Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    smart brains all around
    freedom to individual ability
    no micro management, as long as you get your things done, you are good
    adoptive to cutting edge technologies
    just do it attitude
    good amount of travel/learning budgets
    fun activities, meal perks
    good 401k match
    unlimited paid vacation

    Cons

    nothing I found so far

    Advice to Management

    great team, keep it going....!!!


  10. Helpful (1)

    "Pretty Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Grubhub full-time (More than a year)

    Pros

    There are a lot of great people at Grubhub and people truly work together. The work/life balance is the best I've ever had and probably ever will have in NYC. Leadership is very present and easily approached. 401k match is awesome, stocked pantry, game room, central office location, there is a lot to love at Grubhub!

    Cons

    The pay is not competitive at all. Grubhub could easily compete with leaders in the tech industry for talent if they improved in this area. Inflation isn't even taken into consideration and has led to some great people leaving after they realize how stagnant pay can be. Communication between HQ in Chicago and the NYC office leaves a lot to be desired. It is also hard to not have everyone together in one office anymore.

    Advice to Management

    The company is doing well! Reward your employees with competitive raises (or at the very least, industry standard)


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