Grubhub Reviews | Glassdoor

Grubhub Reviews

Updated August 20, 2018
382 reviews

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3.6
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Grubhub CEO Matt Maloney
Matt Maloney
244 Ratings

382 Employee Reviews

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Pros
  • "fast-paced sprints but realistic in what can be accomplished giving a good work/life balance" (in 32 reviews)

  • "com order site for free food of your choice" (in 51 reviews)

Cons
  • "Wear and tear on your vehicle and mileage can add up, and paying for gas can get a little pricey depending on how much you drive" (in 12 reviews)

  • "Driver care doesn’t care driver" (in 23 reviews)

More Pros and Cons

  1. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grubhub full-time

    Pros

    hourly pay is guaranteed once you are in scheduled.

    Cons

    lazy hours once not scheduled


  2. "Entry Level Position with Growth Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time

    Pros

    Driver Care Specialist is a good entry level position with tons of room for growth.

    Cons

    Long queues can lead to boring days.

  3. "Independent contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee in Stockton, CA
    Current Employee - Anonymous Employee in Stockton, CA
    Recommends
    Positive Outlook

    I have been working at Grubhub full-time (More than a year)

    Pros

    Scheduling your own hours
    I can drop and pick up blocks as needed
    Get paid even if you barely work!
    People talk alot of crap about grub hub but its the best money I've ever made. Up to 900 a week. I don't see anyone making that much anywhere else really

    Cons

    Orders are messed up sometimes, Resteraunts can be unprofessional.
    There are no types of rewards for our work. Being a premier driver doesnt seem so "premier" i still recieve low offers and its slow sometimes.

    Advice to Management

    Management has been really nice and helpful in my opinion


  4. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time

    Pros

    - Fun working environment
    - Amazing co-workers
    - Opportunity to make a lot of money
    - Very cool product to sell
    - One of the best offices in Chicago

    Cons

    -Pressure at times to hit numbers but that is every sales position


  5. "It was nice at first..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Grubhub full-time

    Pros

    Weekly "meal perks" to order food
    Casual, lively office environment
    Beer and kombucha on tap
    Good number of happy hours and events to socialize
    Still maintains a bit of fun startup culture

    Cons

    Difficult to get any long term projects done due to poorly defined, constantly shifting goals
    Raising legitimate concerns to management doesn't yield results
    Cross team collaboration has become non-existent, sometimes attempted interactions border on hostile
    Pay is low for the responsibilities
    Limited opportunities for growth or promotion in many roles


  6. "Quota Driven Data Entry Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Not too much pressure, snacks, la croix, nice looking office.

    Cons

    Not a lot of talking with coworkers, somewhat solitary position.


  7. "Decent Place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    We get a weekly allowance for restaurant food. Pretty clean office. Nice downtown location. Free coffee and soda. Nice coworkers. Leads are very helpful. Opportunity to move around in the company.

    Cons

    Grubhub outsourced the Customer Care position to a couple of third party companies located in New Mexico. Majority of The Customer Care Agents lack the ability to communicate effectively due to the fact that they don't really speak English. Which makes it very hard for other departments to collaborate with them. Many times they receive calls they can handle without transferring, however they lack the basic skills and knowledge to solve a typical customer issue. Whether it's a customer, restaurant or driver. There have been times they transferred a call and the customer is screaming because they had to explain an issue to someone who doesn't speak English and now have to explain it all over again after being transferring which leads to hostile callers and escalations. Customer Care in New Mexico also cause Grubhub to lose a lot of money. Instead of looking for effective resolutions that will keep the customer satisfied and the company from going bankrupt, they always decide to give customers full refunds on top of a huge discount for their next meal. It isn't out of the ordinary for customer care to cancel an order thats 5 minutes late and giving that customer a 25 dollar discount code on top of refunding them and making Grubhub pay the restaurant.

    Advice to Management

    Customer Care is going to make you go bankrupt.

  8. Helpful (1)

    "Proud to be working at Grubhub!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Recruiter in Chicago, IL
    Current Employee - Technical Recruiter in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    Pay, Growth, People, Life Balance

    Cons

    I can think of none

    Advice to Management

    I would love to find away where all employees can help Grubhub grow our amazing brand by selling our services to all of our favorite restaurants! I've never been so proud to be part of a company!!


  9. "Restaurant Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Great benefits. That's pretty much it

    Cons

    I have been working here for a year and the opportunity to grow is slim to none. The company is not as diverse as they try to make it seems. Work should not be this stressful and hard to prove yourself. Better pay for the work that is being done would be great!

    Advice to Management

    Management loves to highlight the struggling problems and not a peep once you are doing better


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Chicago, IL
    Former Employee - Sales Executive in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Grubhub full-time (More than a year)

    Pros

    No corporate culture here! Fun work environment with uncapped commission and prizes for achieving specific goals.

    Cons

    It's cool that most employees are younger but it can also have a high school feel.


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