Grubhub Reviews | Glassdoor

Grubhub Reviews

Updated February 15, 2019
446 reviews

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3.4
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Grubhub CEO Matt Maloney
Matt Maloney
274 Ratings

Employee Reviews

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Pros
Cons
  • "The obvious wear and tear on the car" (in 24 reviews)

  • "Inconsistent pay, driver care hard to get a hold of" (in 31 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "A great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    * Good and improving engineering culture.
    * Good and improving transparency, no silos or inter-departmental secrecy.
    * General relaxed, friendly atmosphere.
    * Customers love the company.

    Cons

    I found no major downsides.


  2. "A great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Relaxed environment. Management appreciate hard work

    Cons

    I can't think of any at this moment.

    Advice to Management

    keep doing what you are doing

  3. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grubhub full-time

    Pros

    Great people to work with

    Cons

    Don't have any at this time


  4. Helpful (6)

    "Great way to make extra income"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Grubhub part-time

    Pros

    -pays a guaranteed 10.50 per hour minimum when you sign up for scheduled blocks
    -extremely easy job
    -choose your own schedule

    Cons

    -occasional app glitches
    -so many drivers, it is sometimes hard to get a scheduled block
    -wear and tear on your car

    Advice to Management

    The app needs a better algorithm for assigning deliveries because sometimes it will send me to a restaurant 40 minutes away and say that the food is supposed to be picked up in 10


  5. Helpful (4)

    "An outsider's point of view"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    - $18/week Grubhub credit
    -health insurance
    -opportunity to make a lot of money
    -I work as a full-time outside office employee

    Cons

    The job is stressful. Rules are constantly changing and responsibilities shift around quite frequently. You have to rely heavily on other people and departments to do their job efficiently to hit quota, which is a rare occurance. As an outside employee, working out of my home office is a huge plus, but we definitely get forgotten about all the time. Don't expect to be flown into HQ for the large company celebrations, or be given any sort of allowance when the rest of your team in Chicago gets treated to a happy hour or dinner. But working in-house seems extremely difficult and distracting honestly. The open floor plan and no cubical walls leaves reps talking over one another and fighting to hear restaurants over the phone. It resembles a packed cold call center. "Smile and Dial" is a reoccurring phrase. Dress code is ridiculously casual. No professionalism whatsoever. Want to wear your pajamas to work? How about sweats and a skimpy tank? Anything goes at Grubhub! Definitely feels like a college classroom at times, though you definitely don't need a college degree to do this job. Upper management and C Suite is obviously so far removed that they are unaware of what really goes on on the sales floor. Calling disinterested, busy restaurant owners all day convincing them that providing their food at basically a lower price is going to be profitable for them isn't exactly pleasurable. Get ready to be constantly hung up on and constantly yelled at and/or lied to about wanting to sign up and then ghost you. C Suite: "Wow you guys really killed it last year with the amount of restaurants you practically killed yourself over to sign up. This year, let's increase sign ups by 70%! You can do it *winks*" Oh ALSO don't expect to be promoted. I'm talking remote or in-house. Talent leaves constantly because open positions are given to outside applicants. Job development structure is seriously lacking and most managers are in their early 20s and have hardly any experience in team development whatsoever.

    Advice to Management

    For such a large company it is disappointing how little attention is paid to outside employees. We contribute just as much to the company as in-house reps and cost significantly less to employ - some recognition here and there would certainly help moral. And focus more on the talent you have. Build your own employees and reward hard work instead of sourcing from outside applicants who aren't familiar with the ins and outs of Grubhub.


  6. Helpful (3)

    "Job would be so much better if managers knew what they were doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Grubhub full-time (More than a year)

    Pros

    free food and pop and employees are cool

    Cons

    managers suck!!! They promote managers based off favoritism and then the managers behave like children. Highly unprofessional. management make you feel like they don't want you to succeed. management make this a terrible place to work and they are not at all flexible.

    Advice to Management

    Stop bending rules for those who youre cool with and make the same policies apply to everyone.


  7. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Truck Driver in Denver, CO
    Current Employee - Truck Driver in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    None to speak of. This company has much to learn.

    Cons

    Gavin McAuliff in Denver. Promised 8.50 per order during a snow storm, never fulfilled that promise. Employees worry about their own job. Nobody listens to drivers. When we do propose a change for the better, its always perceived that we want money, instead they avoid the proposed better changes to the company.

    Advice to Management

    You have qualified drivers that can run current management around in circles. Nobody listens to our concerns. Feeback from office personnel takes up to 5 days, in most cases, we never hear any response. We don't want the world, we just want to better it. There's a reason your stock dropped 15%. Word of mouth travels faster than your stock getting out of the red. Your competition will continue to close the gap unless you take your drivers your top priority. Put someone who understands transportation in charge.

  8. Helpful (1)

    "Nickeled and Dimed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Phoenix, AZ
    Current Employee - Field Sales Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Grubhub full-time (More than a year)

    Pros

    Loose vacation policy, work from home, great teammates,. Good place for fun.

    Cons

    low base, commission structure is not written down, so money goes up or down on a whim and you won't know why or have advance notice, shifting expectations each week. Not a good place a for a professional sales career.

    Advice to Management

    It seems like it's part of Grubhub's culture/business plan to shortchange their sales reps and figure out ways to make more money without paying a commission, so don't see them changing anytime soon.


  9. "Good Placeholder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Dallas, TX
    Current Employee - Operations Specialist in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    Easy job that does not require a high degree of skill. Low stress.

    Cons

    Not much room for upward mobility.


  10. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Care Specialist
    Current Employee - Corporate Care Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grubhub full-time (Less than a year)

    Pros

    They feed you so much, haha! Great environment! Everyone is so nice and helpful. The job itself is great. Helping customer's with their issues and going back and forth on the phone with different restaurants. Also, bonuses are available. Dependent on your service levels.

    Cons

    I can't think of any at this moment.