Grubhub Employee Reviews about "driver care"

Cons

Management and driver care is worse than Walmart. I worked for GrubHub for the past year delivering food and it all was great until the new Phoenix 'Driver Support Specialist' who I cannot name (per Glassdoor rules) started being the main contact. He is aggressive, rude and uncaring, he never responds to emails, truly, ever and if he for some reason does not like you, you will be given the cold shoulder and the silent treatment. Bonus round, this man was arrested in 2013 for molesting a teenager on a cruise ship, I am not making this up. If you work GrubHub in Phoenix, you know the name to google for, he lived in Tucson at the time. I do not know how this company stays in business, I am disgusted to have been working under the management of this despicable person. If you like having a predator managing whether you get to work or not, go ahead and sign up for GrubHub in Phoenix. If you work in another city, I suggest you do your research. Also, dispatch, You will get an offer that is far outside of your area, up to 20 miles sometimes, and if you reject it, the dispatch personnel will continue sending it to you on purpose just to knock your acceptance rate down so you will not earn the guaranteed minimum pay, which is only $10.00 per hour in Phoenix. This is obvious fraud, but apparently no regulatory agencies care. After noting some of the abuse that goes on, I joined the class action lawsuit against GrubHub and ever since, they grew increasingly hostile toward me, randomly resetting my login password, randomly disabling my ability to schedule blocks and more. Often times I will deliver around 2 orders per hour, but, they magically vanish from my app and my pay rate, I deliver food all the time that is not paid out to me, thus screwing me out of time, money, gas, wear and tear. How is this legal? I have reported it to the Driver *Care* team but never receive a response, so they are literally stealing money from drivers.

Cons

Priority scheduling. They have 3 tiers of scheduling and they will assign you to a tier at the end of every week. Tier 1 gets all the catering orders and gets to pick their schedule on thursday, tier 2 gets 2nd priority on catering and makes their schedule on fridays, and tier 3 will almost never get catering, and will schedule on saturday when all the blocks have been taken by tiers 1 and 2. They decide which tier you belong to based on your order acceptance rate, which is extremely difficult to max out if youre working part time and have to be careful which orders you take or refuse to maximize your income for the day. It's catch 22 situation. The way they assign orders is very inefficient. Sometimes you will get an order half across the city that pays only 4 dollars. You can't help but cancel it, and now you've ruined your acceptance rate. Sometimes you will get an order after you clock out, and when you decline it it affects your rate. You are paying for your own gas and all vehicle maintenance, which adds up fast, and depending on what car you drive may not be cost effective at all. They are paying $.25/mile for straight-line miles. As in, put a ruler between point A and point B - those are the miles youre getting paid for. Usually it's about 1/2 of the actual miles you drive during the day(ie you drove 100mi, theyre paying you for 50). May not seem like much but in the long run it adds up.