Guaranteed Returns Reviews | Glassdoor

Guaranteed Returns Reviews

Updated October 27, 2016
23 reviews

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Full-time Part-time

2.2
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Dean Volkes
12 Ratings

23 Employee Reviews

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  1. "Customer Service"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    management has improved; better morale; decent pay

    Cons

    things are finally looking up!

    Advice to Management

    Keep up the good work!


  2. Helpful (1)

    "Unloader,inspector,Sorter"

    Star Star Star Star Star
    • Work/Life Balance
    • Senior Management
    Former Employee - Sorter in Holbrook, NY
    Former Employee - Sorter in Holbrook, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Friendly staff,nice break room,Plenty of parking,free uniforms

    Cons

    1 small, dirty bathroom for 300+ people.You have to sign a book,take off your shoes in front of a camera & walk all the way around a giant warehouse to use it.
    Handling disgusting used pharmaceuticals like enemas,radioactive medical waste & controlled substances that often get shipped smashed & spill all over you as you sort the box which may weigh 100 pounds or more while management yells at you to sort faster..Most of the trainers can't speak English well so its hard to learn any procedures if you were born in this country.

    Advice to Management

    Hire more people fluent in the English language & improve safety conditions for your employees


  3. Helpful (8)

    "Oh boy, more felony charges."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in New York, NY
    Former Employee - Warehouse Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time (More than 3 years)

    Pros

    The upper management is always striving to improve. What started out as a 44-count federal indictment for (among other things) stealing $116 million dollars from customers, mail fraud, wire fraud, lying to federal agents, obstruction of justice. etc. etc. has blossomed into a 64- count indictment and they're up to $180 million dollars. Congratulations!

    Cons

    They probably won't pass Bernie Madoff now that they've been caught. Another 10 years or so, and they would have done it. Aw shucks.

    Advice to Management

    How do you give advice to the people who thought they knew everything?


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  5. Helpful (5)

    "Little hope."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Holbrook, NY
    Former Employee - Anonymous Employee in Holbrook, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time (More than a year)

    Pros

    Good hours, decent pay. Job is pretty easy once you get the hang of it. Not working weekends was a plus.

    Cons

    The company is under indictment by the government because of "claims" that the president and vice president at the time were involved in a multi million dollar fraud scheme that had supposedly been going on for 20+ years. The company laid off a high amount of employees and is rehiring due to rise in work coming in.
    You will not move anywhere in this job. You will only move up if you are good looking enough or a favorite of the management. Extreme favoritism goes on within the warehouse and employees are often treated differently despite them doing the same, or worse actions. Extremely unprofessional environment, music is played too loud and many times it's inappropriate. There is a strict policy within the company that there is no internet use within the warehouse and employees within positions other than management have countlessly been seen using it and nothing has been done. Some management prioritizes personal conversation over work conversation.

    All in all, if you want to feel disrespected and unappreciated this is the job for you.

    Advice to Management

    Keep Paul Nick in charge, and use him as an example to everyone else in charge. Paul is not only very easygoing, but he treats everyone with the same amount of respect and truly has everyone's best interests in mind.


  6. Helpful (5)

    "Every Word Out Of Management & Sales Reps Mouth Is A Lie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee Fool in Holbrook, NY
    Former Employee - Employee Fool in Holbrook, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time (More than 3 years)

    Pros

    Non-Management employees are generally nice people to work with. If you are a "Yes" man, and happy to accept lies from executives, then you may be happy. If you are a master at kissing up and pretending to work then you can get paid well and move up.

    Cons

    Lack of business ethics. Stole from the majority of their clients, and those clients that are still working with GRx are either clueless or live under a rock. Many good hard working ethical employees have gotten hurt or back stabbed after 5, 10 or more years of dedication and trust. Will be surprised if this company is in business 6 months from now. Yet they are masters of lying and that just might keep them above water.

    Advice to Management

    Give back to your employees you took advantage of. It's the least you can do.


  7. Helpful (3)

    "Warehouse Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Holbrook, NY
    Former Employee - Anonymous Employee in Holbrook, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Guaranteed Returns full-time (More than a year)

    Pros

    Hours are favorable, stress level is low, there are paid holidays and some employee functions. Break times are spaced out nicely within the shift. You know what to expect.

    Cons

    Lines of communication between management and staff are very complex. Therefore there is confusion on policy, procedure adversely affecting daily operating activities of this company. The owners are under investigation by the FBI.

    Advice to Management

    Listen to your employees a lot more, many have insights on how to make the company run more smoothly. Have more efficient meetings where everyone understands exactly what new changes are going to take place.


  8. "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Selden, NY
    Former Employee - Information Technology in Selden, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Guaranteed Returns (More than 10 years)

    Pros

    Was a good company to work for.

    Cons

    None to list at this point in time that would help..

    Advice to Management

    Needs improvement.


  9. Helpful (3)

    "Don't Do It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook

    Pros

    None, the company is going under

    Cons

    Company is under Federal Indictment


  10. Helpful (9)

    "Best thing I ever did was leave this place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Sacramento, CA
    Former Employee - Account Executive in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns (More than 8 years)

    Pros

    Used to be alright. You could do your job and not have too many issues aside from the random freak outs/ power trips by "region managers" (who are mostly just pharmacy techs and secretaries that have no leadership, management or sales experience to speak of). You could usually wrap up your day by 3pm so that was nice.

    Cons

    as mentioned by others, payroll frequently screws up- swapping peoples pay, "forgetting" to pay, looking for any excuse to short you, only paying you when credits come in even though they take their money up front, etc...
    The owners pulled an office space/ superman 3 scam and got caught. The Company is facing over 200 million in fines directly and another 500 million in personal fines for the owners. Hard to see them getting out of this one without closing the company. 90% of business has left them so they are doing everything they can to squeeze existing customers.
    It was seriously hard to believe how mismanaged and crooked the company was. Even beyond the owner's corruption and greed, People just made up titles they were clearly not cut out for and really ran the place into the ground.
    The really frustrating part was talking to customers who saw the corruption and couldnt do anything. They'd get promised 50k and only get paid 8k. If I asked I always got the same answer- oh the wholesaler or mfg mustve just not paid or it's coming, its only been 9 months and sometimes it is just slow. I have one customer who is owed over 400k in back credits! such BS!

    Anyway, its about the worst situation you can imagine. If american greed was still on tv I'd totally expect to see these scumbags on there.

    Advice to Management

    Dust off that resume, you'll be looking for new jobs soon the way things are headed.


  11. Helpful (4)

    "Great Company........Gone Bad.........this is not a judgment this is reality."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time (More than 5 years)

    Pros

    Great opportunities for advancement, fair pay, benefits that only benefit the company and very nice company appreciation day parties.

    Cons

    Well where to start, in the event the company survives its current loss of business due to a 45 page federal indictment I would advise that the company be refreshed from the top to mid level managers.The acting president would be a better fit at ringling brothers circus replacing the balance of the managers should provide needed assurance to the customers that the company has been cleansed.

    Advice to Management

    I would do your best to convince your remaining customers and employees that business will turn around and to stay positive and optimistic.
    Will the life boats be seated according to class? I hope they're not too crowded.



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