Guaranteed Returns Reviews | Glassdoor

Guaranteed Returns Reviews

Updated Feb 20, 2019

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Found 44 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
67%
Approve of CEO
Paul Nick
12 Ratings
  1. Helpful (4)

    "They suck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time

    Pros

    The hours are decent in the warehouse

    Cons

    Everything you can think of. This company is still being run by the original owners. Nothing will ever change. All existing customers need to find a new returns company, one that is honest & not run by crooks

    Advice to Management

    Sucks you get rid of people that are actual workers & just leave the people that part of your clique

    Guaranteed Returns2017-11-11

    Guaranteed Returns Response

    November 17, 2017HR Administrator

    Hi former employee, We want to take this opportunity to respond to your review. Dean Volkes, the former CEO, he has not been involved in the business since the end of 2014. I have served as the President and CEO since December 2014. All of the protections and safeguards ...

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  2. Helpful (2)

    "It's a good job that can earn you quite a bit of money if you stick with it and build your accounts up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Account Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Guaranteed Returns full-time for more than 5 years

    Pros

    Freedom of running your own territory without management constantly breathing down your neck. I'm sure people know exactly what I mean with other companies. Plus you can earn conservatively 60-90k+ total depending on how many accounts you sign up. It's unlimited. And they usually start you out with accounts so your not starting with zero. You also don't have to sell floor mats or other crap that other competitors...

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    Cons

    The ex-CEO had some legal troubles a few years ago which has been all worked out. It was a tough thing to go through as a company and we lost some business but we're back with new CEO and getting back our lost business. I'm actually making more money now than I did before. Gave 4 stars because of the legal troubles we had to endure but for a new employee it will be fine. The hard times are over.

    Guaranteed Returns2017-09-16
  3. Helpful (3)

    "Territory Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time

    Pros

    Freedom, Pay, travel, work on own, nothing else.

    Cons

    Ownership stole money from customers.

    Advice to Management

    Move on.

    Guaranteed Returns2017-09-05
  4. Helpful (12)

    "Run Away--These people are the devil in disguise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time for more than 5 years

    Pros

    Sentencing is in a few short weeks. Tick tock tick tock.........

    Cons

    The owner, former CFO, and the company have been convicted of a total of 64 felonies. For years they were stealing millions and millions of dollars from their clients. Google the case-- Federal Gov't vs. Devos Ltd. The worst of it is that they have absolutely no remorse and have waged a personal war against anyone that has any morals and has left the company. Many employees worked for this company for 10, 20 years...

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    Advice to Management

    As a previous reviewer posted, reach out to all the people you have gone after. Drop the lawsuits and offer some kind of compensation for throwing countless people under the bus for the crimes you have committed. This is a family run business, I'm sure their parents must be really proud.

    Guaranteed Returns2017-10-05

    Guaranteed Returns Response

    October 9, 2017HR Administrator

    I am the current President & CEO of Guaranteed Returns and feel compelled to respond to the latest postings on behalf of the nearly 200 employees and associates of Guaranteed Returns; employees who have done nothing wrong and who have been working under the most adverse of conditions ...

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  5. Helpful (8)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Holbrook, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Guaranteed Returns full-time for more than 5 years

    Pros

    Being able to work and build relationships with healthcare professionals, certain (maybe former now) individuals in management, flexibility in schedule

    Cons

    Other that one has already been said 100x on here, the Volkes family continues to run this company. There is so much flub at the top that they have had to let go great assets (employees) to sustain the enormous salary the "Executive Team" earns. We are talking hundred's of thousands of dollars for VP roles that do zero for the company...literally ZERO.

    Advice to Management

    Stop with the ridiculous lawsuits and restraining orders against former employees. It was YOU that ruined their livelihood so you could have another house in Vermont or a new boat. How does a company facing huge fines, a loss of 80% of their business, and no future afford to keep dishing out lawsuit after lawsuit to stop those who broke their backs for you??? Every week I hear of a former colleague being let go - talented...

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    Guaranteed Returns2017-10-02

    Guaranteed Returns Response

    October 9, 2017HR Administrator

    I am the current President & CEO of Guaranteed Returns and feel compelled to respond to the latest postings on behalf of the nearly 200 employees and associates of Guaranteed Returns; employees who have done nothing wrong and who have been working under the most adverse of conditions ...

    Show More
  6. Helpful (2)

    "This is probably one of the best jobs I've ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Processor in Holbrook, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Guaranteed Returns full-time for less than a year

    Pros

    Everyone is very friendly, management is amazing and they're always there to help, And there was always opportunities to learn more within the company. I enjoyed my time with this company and although I had to leave if I could ever go back I probably would take that opportunity.

    Cons

    I don't have any bad words against Guaranteed Returns, although I haven't worked there for as long as most I never had any problems with management or other workers there.

    Advice to Management

    Keep up the good work!

    Guaranteed Returns2017-06-08
  7. Helpful (10)

    "When's the going out of business sale?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Guaranteed Returns full-time for more than 8 years

    Pros

    They were convicted on all counts of fraud, money laundering, racketeering, conspiracy, etc... Takes skill to go 74/74. That's some grade A criminal activity. Maybe they'll get their own American Greed episode?

    Cons

    With the owners facing a probable $500 million dollar fine and the company itself facing a $250 million dollar fine, it seems disingenuous at best for the company to keep telling employees and customers they have a long term plan. They will be done as soon as the sentencing happens.

    Advice to Management

    Watch the rats jump from the sinking ship. Will Paul Nick go down with the Volkes family or will he have sense to run too?

    Guaranteed Returns2017-06-26
  8. Helpful (1)

    "Exciting, Employee Centric Place of Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Holbrook, NY
    Recommends

    I have been working at Guaranteed Returns full-time for more than 5 years

    Pros

    Opportunity for Growth Responsive Management Visible & Accessible CEO Great Hours (Warehouse out by 3pm) Company Provided uniforms Special Employee recognition events throughout the year Competitive Compensation Package Clear Channels of Communication between management and employees

    Cons

    I cannot think of anything negative to say at this time.

    Guaranteed Returns2017-05-18
  9. Helpful (2)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Holbrook, NY
    Recommends

    I have been working at Guaranteed Returns full-time for more than 5 years

    Pros

    I've been with the company for 7 years now. I started in Processing and was promoted to Customer Service Rep. I enjoy working here and the people I work with. Management is very good to me and they are always there for us when needed. I know I can count on them.

    Cons

    I have nothing negative to say about the company or management.

    Guaranteed Returns2017-05-11
  10. Helpful (7)

    "64 Convictions"

    StarStarStarStarStar
    Former Employee - Regional Sales Representative in Burlington, VT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guaranteed Returns full-time for more than 3 years

    Pros

    There is nothing good to report about the this company

    Cons

    Please be aware, this company and it's CEO were recently convicted of 64 counts of fraud and money laundering. It is a terrible place to work. There is no moral left among any of their employees. Some current employees were told recently that the future is bleak. Sentencing is later in the summer, and one can only assume that they will lose all of their licensing. If you want any credibility in the business stay...

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    Advice to Management

    For those that aren't going to prison, dust off your resumes.

    Guaranteed Returns2017-05-17

    Guaranteed Returns Response

    May 25, 2017HR Administrator

    Dear Burlington, VT, We want to take this opportunity to respond to your review. It is true that the company was recently convicted, but these convictions were due to offenses committed by the former CEO and former CFO. These two former officers have not been involved in the ...

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Found 44 reviews