Guardian Alarm Reviews

Updated Jul 11, 2019

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2.8
37%
Recommend to a Friend
55%
Approve of CEO
Guardian Alarm President Douglas Pierce (no image)
Douglas Pierce
14 Ratings
  1. Helpful (1)

    "Current Employee"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Guardian Alarm full-time

    Pros

    Great Company to work for

    Cons

    Nothing bad to say

    Guardian Alarm2019-07-11
  2. Helpful (3)

    "Started Great but going downhill"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guardian Alarm full-time for more than 8 years

    Pros

    The major pro about Guardian Alarm is the fact all the employees are great. They do an amazing job engaging employees with things like a company picnic and team days.

    Cons

    In 2017 the company was purchased by private equity and while it was great the first 10 months it started to go downhill. Employees are lucky to get a 2% raise and bonuses are a joke. The turn over is crazy high and unfortunately management does not listen to what the employees are saying. They have a lot of brilliant minds who are constantly told their plan to help them grow is not worth it or it is not a problem Guardian needs to focus on. Since being purchased by Private Equity, there have been a parade of consultants brought in to review the company and the CEO, CFO, VP of IT, and VP of Customer Service have all been let go. The company has been inflated with new directors that only work 4 days a week since they live in other states and travel into the location. When it comes to promotions, they are non existent and many times employees who are qualified to do the job have to train their new manager how to do the job at hand. You can try to reach out to the Recruiter but he never will give you the time of day. With that being said, HR is non-existent and is rarely in the building, which is unfortunate since the organization is on life support and HR does not support the organization at all, the one advocate we had left is no longer at Guardian and getting things done now is impossible. There are two people who try very hard and are excellent but they are overworked and under appreciated.

    Continue reading
    Guardian Alarm2019-07-10
  3. "Inconsistent Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service in Southfield, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Guardian Alarm full-time for more than a year

    Pros

    co workers weekly pay location is good (right off freeway)

    Cons

    management think they are smarter than the next guy...and they are not. Pierce family no longer owns the company

    Continue reading
    Guardian Alarm2019-04-30
  4. "Pretty Decent Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Southfield, MI
    Recommends
    Positive Outlook

    I have been working at Guardian Alarm full-time for more than a year

    Pros

    Possibility of overtime often, Good pay and benefits for a call center, easy work

    Cons

    Very unorganized management HR etc , dirty and outdated enviroment and work supplies

    Guardian Alarm2019-04-04
  5. "Layed back"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dispatcher 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Guardian Alarm full-time for more than a year

    Pros

    Weekly paycheck Team day which is free food

    Cons

    It’s only 6 people working there meaning they fire and hire a lot Managers talks about everybody

    Guardian Alarm2019-04-10
  6. "HR Nightmare"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Guardian Alarm

    Pros

    Decent pay. OT available. Benefits. Nice amount of vacation/sick time.

    Cons

    Understaffed. Mistreated staff. The salesforce.

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    Guardian Alarm2018-10-04
  7. "Nothing ever goes smoothly ever"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installation Technician in Southfield, MI
    Doesn't Recommend
    No opinion of CEO

    I have been working at Guardian Alarm full-time for more than a year

    Pros

    Pays good for the most part

    Cons

    No organization what so ever. No matter what it's always the techs fault

    Guardian Alarm2018-09-11
  8. "Customer Service Rep"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Guardian Alarm full-time for more than a year

    Pros

    Guardian pays fairly decently for a customer service job.

    Cons

    Co-workers trying to weasel out of working

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    Guardian Alarm2018-08-28
  9. "Out with the old, in with the new.... All notes below relate to the NEW P.E. ownership firm"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Guardian Alarm full-time for more than 5 years

    Pros

    Mostly good people to work with.

    Cons

    Company sold to P.E. firm, many employees are concerned what the future holds. Too many legacy thought processes, where key decision makers aren’t willing to trial (or even hear) new ideas or approaches. The president would say, “I don’t want to hear, “this is how we’ve always done it.”” when referring to decisions on why certain processes were used. However, it’s clear this was always the unspoken rationale used by the old, long term managers. The PE company should clean house, as these old timers are causing roadblocks in the ability to move forward.

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    Guardian Alarm2018-07-19
  10. "customer service"

    3.0
    Former Employee - Anonymous Employee 

    I worked at Guardian Alarm full-time

    Pros

    hopefully gain knowledge of alarm industry

    Cons

    not the most thorough training

    Guardian Alarm2018-03-13
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