Guardian Protection Services Reviews | Glassdoor

Guardian Protection Services Reviews

Updated June 19, 2017
28 reviews

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3.0
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Guardian Protection Services CEO Russell L. Cersosimo
Russell L. Cersosimo
7 Ratings

28 Employee Reviews

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Pros
  • Great work environment only reason I stayed so long were fellow employees (in 5 reviews)

  • People that work here are for the most part professional and dedicated to providing excellent customer service (in 4 reviews)

Cons
More Pros and Cons

  1. "Not a bad job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer Service Tech and Communication Technician in Galloway, NJ
    Former Employee - Installer Service Tech and Communication Technician in Galloway, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Guardian Protection Services (More than a year)

    Pros

    Benifits health and pay. Company vechile Christmas party and they will take you out to dinner from time to time and cook out

    Cons

    Operate scared all the time

    Advice to Management

    No


  2. "Awesome place to work, horrible job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Guardian Protection Services full-time (Less than a year)

    Pros

    Managers- Best management I've ever seen. You actually like your managers here

    Benefits- Good insurance and sick/PTO days

    Atmosphere- very laid back. No micromanagement, nice desks, lunches and special planned fun events

    Cons

    Customer service job is horrible. You get stuck doing every departments job and they will purposely just send people to customer service because they don't want to deal with it.

    Horrible communication between other departments.

    QA- their QA is disturbing. They expect a lot and always have criticism even when you get passing scores. Very discouraging environment. Nothing is ever good enough

    Lack of help- you are discouraged from transferring to any TLs. Wait times are long for other departments and if their wait is too long, you get stuck having to call customers back

    Negative job- you are being yelled at on a frequent basis for third party company issues and techs who don't show up and not even being able to help a customer. Too overwhelming for pay

    Advice to Management

    Don't throw a full que load on new trainees, people get overwhelmed too quick and causes the high turnover

    Focus on the big issues. Stop worrying about your CSRs causing escalations and look at why customers are really escalating calls.....third party issues and techs not showing up. Lessen your QA standards

    Get some more technical help. CSRs are not told they are full technical support and have to relay how to fix complex issues by telling the customer what another person said that is in house tech. And not being able to transfer causes money being wasted on service calls


  3. "Not as fun as it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Charlotte, NC
    Current Employee - Sales Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Guardian Protection Services full-time (More than 3 years)

    Pros

    Flexible schedule.
    Decent pay when it's paid

    Cons

    Lots of driving ad a sales rep with no car allowance or gas card. Wait a long time for commissions. Lots of general bs.

    Advice to Management

    Pay more attention to the needs of your sales reps since they are what is keeping the business running.


  4. "Does not consult with sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA
    Neutral Outlook
    No opinion of CEO

    I have been working at Guardian Protection Services (More than 10 years)

    Pros

    flexible hours, good benefits, friendly employees

    Cons

    management does not listen to staff to see the struggles we encounter

    Advice to Management

    have a discussion group to help with struggles within departments


  5. "Customer Loyalty Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA
    Neutral Outlook
    Approves of CEO

    Pros

    good culture. decent health benefits. decent 401K

    Cons

    limited growth. limited opportunities for advancement. you hit a salary cap pretty quickly if you are good. from their its hard to grow.


  6. Helpful (2)

    "Used to be like a family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Philadelphia, PA
    Current Employee - Technician in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Guardian Protection Services full-time (More than 10 years)

    Pros

    Benefits are decent, most people are good, challenging work place that builds character. Products that are installed are typically of good quality and high performance.

    Cons

    Upper Management only cares about profits, metrics, reports and re-perpetuating their own employment. Used to be a place where loyalty toward long time employees was important, now not so much.

    Advice to Management

    Stop hounding your people people over reports, reinvest in your employees with opportunity to share in the success of the company and the benefits will be greater commitment to customer satisfaction and profitability.


  7. Helpful (2)

    "Veteran"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Guardian Protection Services full-time (More than 5 years)

    Pros

    People, they are a good helpful bunch that are fiercely loyal. Great facilities. Good flexibility. Room to move around laterally and marginally upward if you work at it. Big player in industry.

    Cons

    Systems are outdated and inefficient. Few strong managers. Slow to change. Hire outside for important roles. Can be political when involving legacy staff.

    Advice to Management

    Do your job like you want to improve the company in place of not getting in trouble or yelled at. Work hard to be the best not to avoid conflict or change. It's hard to do things right.... When you find something broken do something to fix it and if you don't know how you betta aks somebody.


  8. Helpful (2)

    "5 Years Employed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Ambridge, PA
    Current Employee - Account Manager in Ambridge, PA
    Recommends

    I have been working at Guardian Protection Services full-time (More than 5 years)

    Pros

    Decent pay. Some departments have flexible schedules. Benefits are okay. A great place to get your foot in the door for Security Industry, Call Center Experience, Sales, ect. Their training departments actually do a decent job for Customer Service. The culture and people are friendly. Some career progression opportunities acrosss departments.

    Cons

    Guardian Protection Services has a major problem with internal processes and procedures, procedures are constantly changing and most changes are very poorly communicated and structured. Guardian is like the IRS of procedures. There are literally books and books of procedures and sometimes it's hard to keep up. Your average work day will have you accessing over 10+ programs, tabing between multiple screens of the same program, some procedures require you entering the same information twice in multiple areas. If you are not proficient with a computer or capable of extreme multi-tasking usually under moderate stressful conditions then this job isn't the one for you. Your time and phone conversations at work wil be closely monitored and micro managed.

    Advice to Management

    Your focus for most departments should be to hire and promote from within the company. Most outside candidates have too long of a learning curve to make any meaningful difference or contribution to the company & department. Average salaries company wide could stand to be raised, turnover and attrition rate reflects this, especially in call center departments. Marketing department needs to step up their game - I've worked at the company several years and i'm still uncertain what they do all day.


  9. Helpful (1)

    "Residential Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrendale, PA
    Former Employee - Anonymous Employee in Warrendale, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Guardian Protection Services full-time (More than 3 years)

    Pros

    Co-workers are nice. Pay is comparable to most entry level positions of outside sales. Most employees have worked for the company for a long time and will make you feel very welcomed.

    Cons

    There is no communication between management. As an outside sales rep, you would physically have to drive to corporate office just to get one question answered for a customer because certain decision makers would not answer the phone or respond to emails. No room for advancement. High turn over in the Residential Sales Division.

    Advice to Management

    Try working together instead of against one another and then your employees might respect you more. Stop using sub-par contractors and forcing your full time employees out. The quality is not what it was when I first started when I was proud to be working there.


  10. Helpful (1)

    "disaster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Warrendale, PA
    Current Employee - Dispatcher in Warrendale, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Vacation time, health insurance

    Cons

    Poor nanagement,Lack of training, overworked

    Advice to Management

    Improve training


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