Guardian Protection Services Reviews | Glassdoor

Guardian Protection Services Reviews

Updated January 29, 2017
10 reviews

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4.9
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Guardian Protection Services CEO Russell L. Cersosimo
Russell L. Cersosimo
8 Ratings

10 Employee Reviews

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Pros
  • Good and cheap benefits, decent pay but on the low end for customer service (in 4 reviews)

  • good benefits and employees are friendly (in 4 reviews)

Cons
More Pros and Cons

  1. "Contract Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Writer in Pittsburgh, PA
    Former Employee - Contract Writer in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Guardian Protection Services (More than 8 years)

    Pros

    Great environment, supportive management, positive company culture

    Cons

    The starting pay is low and advancement opportunities are unclear.

    Advice to Management

    The management team was great and highly supportive.


  2. "Workforce Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Analyst in Warrendale, PA
    Former Employee - Workforce Analyst in Warrendale, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Guardian Protection Services full-time (More than 3 years)

    Pros

    Great Management, wonderful people, awesome training. They work hard at improving employee morale while still keeping the needs of the business in mind.

    Cons

    Salary increases not tied into merit/performance. 401k match could be increased.

    Advice to Management

    Keep doing what you are doing!


  3. Helpful (1)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Warrendale, PA
    Former Employee - Customer Service Representative in Warrendale, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Guardian Protection Services full-time (More than a year)

    Pros

    Great work environment. Happy and nice TL & Supervisors. benefits. some room for growth. Great training. They start you at $11/hr and after training it goes higher based on previous experience & benefits. You also get a 3% raise every year & at 5 years you get an extra week of time off.

    Cons

    Though they train you to do your job very well, if you are new to the corporate world, they do not fully explain benefits or rules about tardiness. There are resources on their knowledge base, but you have to be proactive & know where to find them and what questions to ask.

    Advice to Management

    Please explain all of your expectations upfront, and not only what they are, but why. I really enjoyed working there, but I was unaware of some policies that turned out to be very important to my continued employment.


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  5. "Builder Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Builder Sales in Charlotte, NC
    Current Employee - Builder Sales in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Guardian Protection Services full-time (More than 10 years)

    Pros

    Great people in the office, and excellent technicians performing the work. Even the sub contractors used are outstanding. This is a tough industry to please every customer, but Guardian does its best.

    Cons

    Pay plan was changed last year and still not convinced it is better than the old one.

    Advice to Management

    The only advice I would have is to make sure the customer service reps. at corporate know how to handle customer questions in regards to the technology we sell, and not just the alarm systems.


  6. "Guardian was an excellent Alarm Company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alarm Technician in Fort Wayne, IN
    Former Employee - Alarm Technician in Fort Wayne, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Guardian Protection Services full-time (More than 5 years)

    Pros

    Loved their package systems which used top of the line Ademco Vista 20.

    Cons

    Corporate to Branch level seemed a bit detached or distant.

    Advice to Management

    Conference calls, employee webinars/training, or other ways to get branches to feel connected.


  7. "Decent work environment, good pay and benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Philadelphia, PA
    Current Employee - Service Technician in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Guardian Protection Services full-time (More than 10 years)

    Pros

    I'm awesome and make the company awesome by being a part of it.

    Cons

    GPS in vans, communication within the company is lacking.

    Advice to Management

    Focus more on the customer, give service techs time and materials to complete the job, dump the gps, micro managing kills motivation. We don't work in cubicles so stop acting like we do, most of us got into service for the on the road freedom, we do not want the stress of an office environment.


  8. "Great opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Comeercial Customer Service in Warrendale, PA
    Current Employee - Comeercial Customer Service in Warrendale, PA
    Recommends
    Approves of CEO

    Pros

    Great people, challenging, and exciting growth within the company.

    Cons

    Trainign is slowly getting better and a lot of changes to procedures.

    Advice to Management

    Just work on developing training


  9. Helpful (1)

    "Great place to work, tough industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Life Safety Consultant in Charlotte, NC
    Former Employee - Life Safety Consultant in Charlotte, NC
    Approves of CEO

    Pros

    Fantastic support, they do a great job of educating their employees. Instead of just firing low performing reps, they ask what they can do to help, provide all the support and information a rep could ask for. I don't know about the rest of the offices, but the office I worked in was really run well, great communication and support, nice incentives.

    Cons

    Commission plan was never clearly explained, and was very convoluted and complicated. They give you a commission plan, but there are so many variables, it's tough to calculate your pay from one sale to the next.

    Advice to Management

    Clean up the commission plan, and streamline it. Make it easier for your sales team to figure out how much they can expect to earn from one sale to the next.


  10. Helpful (1)

    "Positive work enviornment"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guardian Protection Services full-time

    Pros

    Management treated us well and seemed to generally care about our wellbeing.

    Cons

    Hours were long and it was hard to get time off.


  11. "Great overall experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoyable work environment; decent hours, interesting job

    Cons

    Comp plan could use some adjusting


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