Guidance Software Reviews | Glassdoor

Guidance Software Reviews

Updated January 24, 2017
24 reviews

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Guidance Software President and Chief Executive Officer Patrick Dennis
Patrick Dennis
3 Ratings

24 Employee Reviews

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Pros
  • good product, just need to enable the whole company now (in 10 reviews)

  • Good people, encouraged to develop skills (in 10 reviews)

Cons
  • Mgmt, and HR indifferent to retention makes for very high turnover (in 7 reviews)

  • No one thinks of Guidance as an endpoint security company (in 7 reviews)

More Pros and Cons

  1. Helpful (6)

    "Tread Cautiously"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Guidance Software full-time

    Pros

    Some superb people in the mix who really care about the product set, and go above and beyond to build customer expertise and commitment.

    Cons

    Voice of the customer is not a priority. Too many bright minds get burned out from over-utilization, and find greater success elsewhere.

    Advice to Management

    Focus on the technology that made Guidance a standout, and reel in the marketing projects expenses.

    Guidance Software Response

    Feb 8, 2017

    Thank you for your review. We are happy to hear your kind words about our product, our service levels and especially our people. We know that there is always room for improvement and we have shared ... More


  2. Helpful (9)

    "Make sure to do extensive research before accepting an offer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guidance Software full-time (Less than a year)

    Pros

    The forensic products for detection and remediation are very good and Guidance (EnCase) has a very good reputation in the industry. The EnCase certification still means something. It's easy to get meetings because of the large install base.

    The new product, Risk Manager, has a lot of potential.

    The pay and benefits are good.

    Their IT and HR departments are great with letting people go. It only takes a few hours for someone to disappear from the company.

    Cons

    There seems to be a lack of trust that comes from the top. With the recent layoffs and how desperate Guidance is to get deals it is hard to believe they are not trying to sell the company.

    If the company is betting on endpoint security do not have layoffs in R&D. No one thinks of Guidance as an endpoint security company. Invest in a real GUI.

    They need to be honest with customers on the direction of EnCase eDiscovery. Why hasn't any R&D been spent on the product? It's the same GUI it has had for the last several years. There is nothing new with the product.

    The CEO and management came out with a fake sales programs with a large discount to generate revenue when the upgrade should have been covered with maintenance. Customers are smart enough to see that they are not getting a new product. This ruins the reputation of Guidance with their customers.

    Every quarter sales management will tell everyone this most important quarter in the history of the company.

    Competition exists between inside sales and outside sales. They should comp both reps to avoid this conflict. A deal that is larger then $100k is turned over to outside sales but what is the incentive for them to turn it over when they get nothing. The same goes for outside sales. Why would someone turn over a deal to inside sales when they get nothing?

    The CEO will lurk on forecasting calls and come out of the shadows unannounced.

    When sales are slow be prepared for daily forecast calls.

    It's hard to see a long term future with the company and there doesn't appear to be any advancement opportunities. There seems to be a layoff every month.

    Advice to Management

    Be more transparent with the direction of the company and the product roadmap.

    Guidance Software Response

    Jan 24, 2017

    Thank you for taking time to share your thoughts with us. It's great to hear your positive comments about our product, pay and benefits. As you know, Guidance is going through a transitional period ... More


  3. Helpful (8)

    "Great Company that Lost its Way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guidance Software full-time

    Pros

    Great people doing the work.

    Cons

    Executive management and BOD made some mis-steps that cost the jobs of a large number of good people.

    Guidance Software Response

    Jan 4, 2017

    Hello and thank you for your review. We're always making the best decisions for the long term success of the company. Sometimes these decisions impact people unfortunately, but we must ultimately do ... More


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  5. Helpful (13)

    "Good Workers, Inexperienced Managers, Unfocused Executives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Guidance Software full-time (More than 5 years)

    Pros

    The developers, analysts, and product/project managers are good people. Good core software. They try to do their work with the limited tools on hand. HR and Marketing are trying to make the company a better, more professional workplace (work from home, social events) within the past two years.

    Cons

    For most of its existence, Guidance Software was directed by its founder, who did not know how to run a company: no transparency, little or no communication, no empowerment, no accountability and not openminded to new ideas. The founder was ousted a year ago, but his leadership style still exists in some executives, directors, and managers. The leadership team is more concerned with shareholder value and "winning" contracts than making great software and taking risks to do it. Directors and managers are very slow at adopting new technologies; afraid of interrupting productivity and wanting a leg up on their subordinates. If you wanted to even research semi-new technologies, you were either not given the time or your proposal would inevitably be rejected. Managers are not properly trained to manage people rather than projects.

    In some teams, you can move up quickly without being very good at your job, simply because employees above you are leaving after 1-3 years. In other teams, there's no path to move up no matter how good you are.

    Even when firing and laying off employees, the company doesn't know how to use that opportunity to get feedback to improve moving forward.

    Advice to Management

    Marketing: Glassdoor users can smell a fake review, particularly the ones posted in the past month.

    Please use this season of post-restructuring to figure out how to make great software. It doesn't start with shareholder value.

    Guidance Software Response

    Nov 22, 2016

    Thank you for leaving us a review. We value the feedback we receive through this site. In fact, we encourage all our employees to only leave their most honest, unbiased feedback on Glassdoor because ... More


  6. "lead development representativve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Development Representative in Pasadena, CA
    Former Employee - Lead Development Representative in Pasadena, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Guidance Software full-time (More than a year)

    Pros

    company culture started off great

    Cons

    sales outlook and advancement no longer good. also, company culture no longer good.

    Guidance Software Response

    Sep 14, 2016

    Thank you for your review. We're sorry to hear about your experience. We appreciate your feedback and we've forwarded your comments to management as we are always looking to improve.


  7. Helpful (3)

    "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Pasadena, CA
    Current Employee - Software Developer in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Guidance Software full-time (More than 3 years)

    Pros

    Happy hours biweekly, bagel and donuts on fridays, Quarterly movies. The whole company goes to Disneyland, Universal or Knotts Berry Farm.

    Cons

    Low pay, low amount of vacation. No option to work from home but this might change this year.

    Guidance Software Response

    Jun 14, 2016

    Thank you for your review. We are so happy to hear you’re enjoying the employee events…we hope you’re finding them to be a great opportunity to bond with colleagues and have some fun! We’re ... More


  8. Helpful (3)

    "sales"

    Star Star Star Star Star
    Former Employee - NONE in Encino, CA
    Former Employee - NONE in Encino, CA

    I worked at Guidance Software (More than a year)

    Pros

    flexability with schedule was available

    Cons

    shady management in other departments

    Advice to Management

    n/a

    Guidance Software Response

    Oct 26, 2015

    Thank you for taking a moment to provide a review. While we're pleased you enjoyed flexibility in your role, we'd also like to better understand the issue you raised so we can address it in a more ... More


  9. Helpful (3)

    "could be something... but its not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Guidance Software (More than a year)

    Pros

    working space and some onsite perks nice

    Cons

    constant change of plans and direction by Sr. Mgmt, and HR indifferent to retention makes for very high turnover

    Advice to Management

    pick a process or approach and stick to it long enough to see if it works.

    Guidance Software Response

    Jul 24, 2015

    Thank you for your review. We've recently made significant changes in our management team and welcomed a team of new leaders who is 100% committed to seeing a positive culture shift. The team has ... More


  10. Helpful (3)

    "High Tech software company run by lawyers. Need I say more?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Los Angeles, CA
    Current Employee - Senior Account Executive in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Guidance Software full-time (More than a year)

    Pros

    Good products & technology. The Encase Software suite is an industry leader.

    Cons

    The company is very poorly run and disorganized. Internal groups that should be consolidated act and operate as independent units with their own agenda. It's more like working at a law firm than a software company. The company has completely de-valued itself by reducing it's product pricing to a point where they can never recover.

    Advice to Management

    Sell the company to someone who can effectively market and position our products. Or, replace the Senior Management with individuals that know this industry.

    Guidance Software Response

    Jun 5, 2015

    Thank you for your review, posted on Aug. 4, 2014. Back at the start of 2014, we drastically changed pricing with a desire to grab market share. While we were pleased with the number of customers ... More


  11. Helpful (2)

    "Fun technology, good compensation, dictatorship at the top"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Guidance Software full-time

    Pros

    Good people can be found with real skills.
    Compensation appears to be above average.
    Good work life balance.

    Cons

    No accountability whatsoever.
    Every key decision is made at the top without seeking input from the rest of the company.
    Reinventing the wheel.

    Advice to Management

    You're not always right. Learn to listen to your employees.

    Guidance Software Response

    Jun 4, 2015

    Thank you for your review, posted on July 5, 2014. At the time you posted this review, our company looked very different. But today is a new day here at Guidance Software! We have a new leadership ... More



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