Guild for Human Services Reviews | Glassdoor

Guild for Human Services Reviews

Updated June 11, 2017
8 reviews

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  1. Helpful (1)

    "Great staff, students & work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Concord, MA
    Former Employee - Anonymous Employee in Concord, MA
    Recommends
    Positive Outlook

    I worked at Guild for Human Services full-time (More than 3 years)

    Pros

    Devoted, intelligent, and fun staff. Competitive pay, and really great benefits. Wonderful students and families.

    Cons

    Staffing patterns needs improvement, communication from the top to the rest of staff could be improved.

    Advice to Management

    Pay attention to the needs of the staff so they can be more available to the students.


  2. "The Guilds policies make it clear that staff are not valued"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Services Specialist in Concord, MA
    Current Employee - Employment Services Specialist in Concord, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Guild for Human Services full-time (More than a year)

    Pros

    Clients are awesome! The relationships you can build with some of the kids are limitless. It's great to be there for someone in need.

    Cons

    Upper management has no respect or appreciation for its employees. It doesn't always appear that HR or senior leadership is aware of just how bad they come off which is resulting in extremely low moral in many of the departments. Recent policy initiatives have made it clear that hard work is not appreciated or valued.

    Advice to Management

    Happy staff = happy clients = happy families!

  3. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Assistant in Waltham, MA
    Former Employee - Residential Assistant in Waltham, MA
    Recommends
    Positive Outlook

    I worked at Guild for Human Services full-time (Less than a year)

    Pros

    Good teamwork, meaningful work, only need to work 4 day a week

    Cons

    Double shift on weekend is too long, very busy environment

    Advice to Management

    Encourage more after work social events


  4. Helpful (1)

    "Rewarding but tough. Only do it if you love it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Assistant in Waltham, MA
    Current Employee - Residential Assistant in Waltham, MA
    Recommends

    Pros

    Get to do really fun kid stuff with the kids, change their lives for the better.Some of the staff are phenomenal at what they do.

    Cons

    Long hours depending on your placement. High turnover rate. Its hard to keep things running smoothly when you keep having to train new people every month who are not prepared to work with a lot of kids. A lot of great staff burn out after year or so. Benefits arent anything to write home about.

    Advice to Management

    Be pickier about who you hire, it will lessen the burn out.


  5. "Stressful and demanding job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Assistant in Waltham, MA
    Current Employee - Residential Assistant in Waltham, MA
    Doesn't Recommend

    I have been working at Guild for Human Services full-time (More than a year)

    Pros

    Training is good. Great co-workers. I get a lot of exercise working with the students. Working at the school versus the residential homes is much better and safer due to the staff to student ratio.

    Cons

    Be prepared to work with extremely challenging & behavioral intensive students. Injuries are not uncommon. Upper management is not supportive of their hard working employees and are rarely seen at the homes. Overall well being of other students are often not considered when taking new placements. Often feel like I have been placed in a unsafe staffing ratio.

    Advice to Management

    Senior management needs to spend more time at the homes. Place student needs and realistic staffing above the need to fill vacant spots. Behavioral support personnel need to help staff more.


  6. "The Guild"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Students and other staff are great

    Cons

    Overall there is low staff morale


  7. "Constant turnover, in all positions! Makes for a tough work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Guild for Human Services full-time

    Pros

    In terms of a part time job, the Guild offers a good opportunity! If your planning on starting your career or seriously planting your roots at the organization.... tread lightly, get any promises documented and keep your head on a swivel at all times.

    Cons

    The Guild isn't ever open and honest with it's employees and treats them like disposable pawns. It doesn't matter how long you have been with the organization or how many personal sacrifices you may have made along the way for the company. At the end of the day, you don't matter, at all! Hard work doesn't pay off nor is it rewarded. This wouldn't be so bad if you could also see that the clients were receiving optimum care. However this is impossible in an environment of dishonestly and truth twisting.

    Advice to Management

    Spend some time reflecting on the core values of the organization! If you treat folks badly, again and again, time after time, eventually your reputation will catch up to you!

  8. "Loved the work, struggled with management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    You will learn so much working here, and there is a lot of room of growth. I loved working with the students and had some of the best experiences of my life working with them. One thing that's great about the staff is that they have a lot of respect for the people who are good at their jobs. If you are good at your job, people will notice. Also, in recent years they started a program to help pay for employees to earn their Master's in Special education, which is a fantastic opportunity if you want to go down that track. I wouldn't trade the time working at the Guild for anything.

    Cons

    Pay as relatively low, especially if you are not a certified teacher. Upper management is often reactionary, disjointed, and excessively top-down. And of course, there's always the potential for injury, but you should know that before you apply for the job.

    Advice to Management

    I understand that managing a school like the Guild is extremely difficult, so I don't want to be harsh. But I definitely did not always feel like direct care staff were taken seriously, and their concerns often went unaddressed.