Guitar Center Reviews | Glassdoor

Guitar Center Reviews

Updated September 20, 2017
890 reviews

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2.7
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Guitar Center CEO Ron Japinga
Ron Japinga
46 Ratings

890 Employee Reviews

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Pros
Cons
  • Pay is disgustingly low (minimum wage) for workers with specialized skill set (in 46 reviews)

  • Upper management is pretty counterproductive (in 46 reviews)

More Pros and Cons

  1. Featured Review

    "A fantastic decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Guitar Center full-time (Less than a year)

    Pros

    My experience with GC has been fantastic -- smart, engaged, and driven teams; cool vibes; strong management; and a commitment to the community and our people.

    Cons

    No serious challenges you haven't encountered anywhere else in your career

    Advice to Management

    Keep communicating, continue to be authentic, and keep developing us

    Guitar Center Response

    May 4, 2017 – Vice President Human Resources

    Thanks for the review and finding your sound with us!


  2. "Replenishment Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center part-time

    Pros

    Love project management, and working in a team environment

    Cons

    Excessive Burnout of employees by upper management

    Advice to Management

    Incorporate more of an employee work-life balance

  3. "Replenishment Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center full-time

    Pros

    Love the work environment and company culture promoted

    Cons

    Excessive burnout of employees by managers

    Advice to Management

    Incorporate a more healthy work-life balance for employees


  4. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Guitar Center full-time (More than 8 years)

    Pros

    Best people that you may ever know! Most of the people I met over the years are still dear to me today!

    Cons

    Absolutely terrible room for advancement - way too much focus on retail cards and extended warranties.

    Advice to Management

    Have Fun and remember to help people make music.


  5. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Repair Technician in Plymouth Meeting, PA
    Former Employee - Repair Technician in Plymouth Meeting, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Guitar Center full-time (Less than a year)

    Pros

    Decent employee discount.
    Relaxed atmosphere.
    You're surrounded by people with shared interests.

    Cons

    Severely underpay their employees regardless of the role they take in the company.
    You get the sense that you're just another cog in the wheel to the higher ups.
    Potential for growth is just shy of non-existant.

    You absolutely cannot provide for a family on the salary they give you unless you're a store manager, district manager, or above.

    Advice to Management

    Take care of your employees better. My first week with the company I was told "You're either here for 3 weeks or you're here for 3 years." To a new employee, that's not exactly comforting to hear from a supervisor or manager. It gives off the impression that not even the store managers want to be working there.


  6. "Learned about gear but pay is not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Guitar Center full-time (More than 3 years)

    Pros

    Learned lot about gear and met amazing musicians. Also learned about retail environments. Atmosphere is pretty upbeat and fun.

    Cons

    The pay is not very good and they really stress that you succeed by selling. The more you sell the more valuable you are.

    Advice to Management

    Increase pay, promote people to sales managers and assistant managers not only based on their ability to sell but ALSO on their ability to manage.


  7. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Guitar Center full-time

    Pros

    Great environment and a fun place to work!

    Cons

    Benefits can potentially be costly at times.

  8. "Used to be a real sales job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Guitar Center full-time (More than 5 years)

    Pros

    employee discounts, schedule flexibility, casual atmosphere

    Cons

    low pay, little opportunity for advancement unless you want to be a retail store manager

    Advice to Management

    Stop trying to be a cookie cutter corporate store. You were heading in the right direction with Mike Pratt as CEO, but then you brought in the guy from Sportmart to get rid of all the things that made each GC a cool neighborhood music store.


  9. "Good if you want to get started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Lawndale, CA
    Former Employee - Operations Associate in Lawndale, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Guitar Center part-time (More than 3 years)

    Pros

    If you are actively doing music the company will do it's best to be flexible enough to accommodate you and your time. Employee discounts are a plus. You can meet all types of people from around the world who enter your store.

    Cons

    Management, management, management. Some managers sucked while others were awesome. There were times in which I felt that certain people didn't deserve to be in the positions of authority that they were in. Some shady workplace business (people messing around with each other and it tricking down to the other employees. Not professional but that's retail.

    Advice to Management

    Nothing you can really tell a corporation like them.

    Guitar Center Response

    Sep 8, 2017 – VP Human Resources and Diversity

    Thanks for the review and mentioning our respect for the working musician. We off a unique leave to those in the industry called Gig Leave for tours, recording, etc! I'm not sure what you mean by... More


  10. "Operations Associate/Door"

    StarStarStarStarStar
    Former Employee - Operations Associate in Little Rock, AR
    Former Employee - Operations Associate in Little Rock, AR

    I worked at Guitar Center (More than a year)

    Pros

    Great discount, connection with customers through a shared interest.

    Cons

    Big company, by the book and I feel it tries to move product more than help musicians, but hey, money rules the world.

    Guitar Center Response

    Sep 8, 2017 – VP Human Resources and Diversity

    Thanks for the review! The larger the company the more layers to the onion but I will say in terms of our stores, we have 286 snowflakes out there!


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