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Guitar Center Reviews

Updated Sep 30, 2022

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Found 1,969 of over 2,018 reviews

3.1
49%
Recommend to a Friend
40%
Approve of CEO
Guitar Center CEO Ron Japinga
Ron Japinga
499 Ratings

Top Review Highlights by Sentiment

Pros
  • "Laid back place to work and people are great(in 165 reviews)
  • "Great coworkers to work with and the good discount on gear.(in 95 reviews)
  • "Benefits are good(in 55 reviews)
  • "Fun work environment(in 44 reviews)
  • "it is cool to work here with a discount on gear. it keeps you coming to work and the flexible hours helps as well.(in 36 reviews)
Cons
  • "Low pay compared to companies with similar store size Low amount of staff result in poor customer and employee experience.(in 218 reviews)
  • "The crushing workload and poor management turns nice people into jerks to be around.(in 120 reviews)
  • "Terrible upper management that doesn't seem to have ever worked in a musical retail environment.(in 72 reviews)
  • "Sales associates don't make commission for the first 90 days of employment but are required to make sales and achieve sales goals.(in 66 reviews)
  • "Managers make less than $20 an hour in a state in which other companies pay managers $50k.(in 65 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Guitar Center and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Enjoyed my time

    Aug 25, 2022 - Sales Associate in Plano, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Discounts for each employee, my store was very organized and we had great Management. As a Sales associate your get to meet a lot of different people, most of them will be Musicians and they are always great easy people.

    Cons

    Too low pay, you are expected to work your way up to get a good commission.

    Continue reading
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  2. 5.0
    Current Employee

    Great Place

    Sep 29, 2022 - Operations Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun job, great coworkers and customers

    Cons

    Pay is low, would be a great long term job if higher

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  3. 4.0
    Current Employee

    Great Atmosphere

    Sep 29, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work as far as atmosphere

    Cons

    low pay, little room for growth

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  4. 4.0
    Former Employee

    Pretty good

    Sep 26, 2022 - Musician/Music Producer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule, good management, decent pay

    Cons

    Slashed base pay, some lessons associates can be unreliable

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  5. 5.0
    Current Employee

    Good Job

    Sep 21, 2022 - Sales Associate in Florence, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really fun job, pays decent for how easy it is.

    Cons

    Have to deal with angry customers and company pushes to sell insurance and credit cards, but all in all these aren't horribly annoying

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  6. 4.0
    Former Employee

    Fun place!

    Sep 18, 2022 - Operations Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great discount on gear, some mobility in positions

    Cons

    Can be unorganized if not everyone is on the same page

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  7. 3.0
    Former Employee, more than 3 years

    Pay

    Sep 28, 2022 - Sales Associate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It’s the only shop now that brick and mortar and carry’s all musicians needs

    Cons

    It’s corporate and follows strict corporate rules

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  8. 4.0
    Former Employee, less than 1 year

    Love this company

    Sep 13, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture; musician-friendly; great management

    Cons

    Pay wasn't very competitive; commissions structure was not great

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  9. 4.0
    Former Employee, more than 1 year

    Good pay for a retail chain

    Sep 12, 2022 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pretty good college job. Fight for your hourly wage though… You can get more than what you’re currently getting.

    Cons

    No one really cares about you, and anything above a store manager treats you like you don’t exist.

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  10. 3.0
    Current Employee

    Good Pay For "Entry Level," But Work You Dread

    Sep 27, 2022 - Part Time Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Spectacular discounts, especially when you get it directly from manufacturer. Love my co-workers as well, and flexible hours. Commission essentially doubles your pay.

    Cons

    I do NOT look forward to the work itself. We are asked to constantly abuse our dignity in the face of extremely complex customer interactions, pushing insurance on EVERYTHING that really should only be applicable on a few things. Severely understaffed, so easily overwhelmed because the system itself is the slowest thing in the universe (they won't even upgrade the card-readers, and transactions are stressful and uncomfortable with impatient customers). Understaffing causes an abundance of inventory errors and theft, which further slows down customer experiences, which further causes staff loads of anxiety. Computers, being the core of our work, are hilariously slow and the systems have constant errors. It is frequently embarrassing. This is all compounded by the fact you are serving musicians, who are abundantly fickle and frustrating. Very high-stress, I can only handle it a few days a week.

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Viewing 1 - 10 of 1,969 Reviews

Guitar Center Reviews FAQs

Guitar Center has an overall rating of 3.1 out of 5, based on over 2,018 reviews left anonymously by employees. 49% of employees would recommend working at Guitar Center to a friend and 31% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Guitar Center employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Guitar Center. This rating has decreased by -3% over the last 12 months.

49% of Guitar Center employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Guitar Center 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Guitar Center to be workplace, benefits, coworkers and the cons to be senior leadership, career development, management.

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Affiliated Companies

Musician's Friend, Inc.Music & Arts Center, Inc.

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