Guitar Center Reviews | Glassdoor

Guitar Center Reviews

Updated February 22, 2017
778 reviews

Filter

Filter

Full-time Part-time

2.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Guitar Center CEO Darrell Webb
Darrell Webb
188 Ratings

778 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great discounts on gear and free VST plugins through their worker's program (in 67 reviews)

  • Great employee discount - this is the greatest PRO for this company (in 103 reviews)

Cons
  • Minimum wage job with an unobtainable commission structure (in 43 reviews)

  • The upper management was oppressive (in 42 reviews)

More Pros and Cons

  1. Helpful (1)

    "Nice job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Guitar Center full-time

    Pros

    Friendly employees, good career progression, music jam room, good work-life balance

    Cons

    Lack of clear long-term strategy on where the company is heading


  2. "Guitar and Drums retail associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Guitar Center part-time

    Pros

    Amazing discounts and environment. To musicians, you truly do get to sell the greatest feeling on earth.

    Cons

    the commission pay structure can really screw you over

    Advice to Management

    don't take as much sales


  3. "teacher"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    not having to finding clients

    Cons

    part time hours only and not consistent


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "OK company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center full-time

    Pros

    People are good and work life balance is good

    Cons

    Salaries are too low and they do not give good merit increases


  6. "Support Center Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake Village, CA
    Current Employee - Anonymous Employee in Westlake Village, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Guitar Center full-time

    Pros

    Culture, Co-Workers, Employee Discount. Westlake Village/Thousand Oaks is a beautiful place, surrounded by nature, outside of the hustle and bustle of LA/The Valley.

    Cons

    The pay can be more competitive than it is.

    Advice to Management

    Value your employees.


  7. Helpful (2)

    "Used to be Decent, Gone down the tubes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Guitar Center full-time

    Pros

    Great Employee Discount
    Gig Leave
    Great health insurance offered ($130 a month)

    Cons

    Instability
    New CEO every year
    Terrible upper management, mediocre district managers, mediocre store managers are tolerated
    Unclear path for advancement
    low pay
    constantly paying new hires less. New hires promoted to the job I once performed (LCSA) make 60% as much.

    Advice to Management

    do better


  8. "Telephone Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sales Representative in Draper, UT
    Former Employee - Telephone Sales Representative in Draper, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Guitar Center part-time (Less than a year)

    Pros

    Great discounts after 90 days of employment.

    Cons

    Short training, which didn't include product knowledge.

    Advice to Management

    Extend the training period.


  9. "Many good times at GC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Guitar Center full-time (More than a year)

    Pros

    You get to be around music and good gear; a lot of like minded people. You get a good discount on lots of new (not used or vintage) gear, as well, making a lot of things very reasonably priced. It's up to you to make sales and figure out which guests are worth your time to talk to and see how to best help them find some gear. At our store, the sales guys truly did care about helping customers find the right gear, not the most expensive gear, which I know is not always the case at this chain.

    Cons

    Sales metrics are everything for the management. They don't see a lot of the day to day interactions, and there are too many things that require a manager to help you with. The managers are stretched really thin, I've waited on a manager to approve a transaction for over 15 minutes before, which really frustrates customers, obviously.

    The store managers and corporate people care about selling GC insurance "pro coverage" and how many items are on a sales ticket more than they care about the actual dollars coming in.

    If sales numbers got low, associates were sometimes blamed for not converting sales, instead of identifying that the specific store has a lack of foot traffic and markets mainly towards the beginner/'value' instruments.

    Advice to Management

    Hire competent managers who care about the employees more than the sales metrics.


  10. "Nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Allen Park, MI
    Former Employee - Anonymous Employee in Allen Park, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Guitar Center full-time (Less than a year)

    Pros

    Clean , friendly, good commission

    Cons

    None that I can think of

    Advice to Management

    None


  11. Helpful (1)

    "Good Company with Lots of Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA

    I worked at Guitar Center full-time (More than a year)

    Pros

    I really enjoyed working at Guitar Center, and would not have a problem work there again. Overall as an employee, you'll be pushing to your 110% and working with several top industry professionals. Working here, you'll acquire a well rounded corporate experience that keeps you on your toes. The work environment is friendly with all around great benefits.

    Cons

    Most notable is that salaries are in the minimal to lower range for management, at capacity of work to be performed. Be prepared to take on more than is expected at all times -- while dealing with a high turn-over rate and consistent environmental change.

    Advice to Management

    No comments here. Management is exceptional and career driven.



Showing 778 of 788 reviews
Reset Filters