Guitar Center Reviews | Glassdoor

Guitar Center Reviews

Updated April 23, 2019
1,101 reviews

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Guitar Center CEO Ron Japinga
Ron Japinga
132 Ratings

Employee Reviews

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Pros
  • "The people you work with are awesome, discounts on gear, meet musicians, really relaxed work environment" (in 84 reviews)

  • "Great People, great employee discount" (in 147 reviews)

Cons
  • "Disconnect with upper management" (in 61 reviews)

  • "minimum wage with no guarantee of promotion or a merit based raise" (in 47 reviews)

More Pros and Cons

  1. "Great place to advance!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Guitar Center full-time

    Pros

    We get to sell great gear and you can move up quickly if you work.

    Cons

    Low pay for operations and very stressful/low pay LCSA jobs.

    Advice to Management

    Please pay warehouse guys and LCSAs more.


  2. Helpful (1)

    "Extremely Underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lessons Lead
    Former Employee - Lessons Lead
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Guitar Center full-time (More than a year)

    Pros

    Fun, relaxed, fast paced work environment, plenty of great coworkers that become close friends, discount on gear

    Cons

    Lack of pay, inconsistent management, too much pressure from upper management

    Advice to Management

    Organization

  3. "I was the customer service manager and sales and training manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Helping people make music. You learn a lot by helping customers with their problems.

    Cons

    High turnover rate, hourly employees work for commission

    Advice to Management

    Take care of your people. Invest in your troops and they’ll work better.


  4. "Too loud all the time to work comfortably"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Repair Tech in New York, NY
    Current Employee - Repair Tech in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Guitar Center full-time (Less than a year)

    Pros

    Coworkers
    Employee Discount
    Working on guitars can be fun
    Benefits are good

    Cons

    Pay
    Too loud to focus (headaches)
    Mandatory to work over weekend
    Management


  5. Helpful (1)

    "Too much responsibility, not enough pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Associate
    Current Employee - Operations Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Guitar Center part-time (Less than a year)

    Pros

    It is a job. Cool environment, especially if you are into guitars, but otherwise there's nothing to write home about.

    Cons

    Severely underpaid for the amount of work expected of you. Minimum wage for basic operations associate, plus training, plus accounting is not enough pay. Managers will not schedule you for full time hours (thus benefits), but will demand halfway through your shift that you stay past your scheduled time. TONS of casual racism in certain areas, as well as management bullying employees into completing impossible tasks in impossible time frames. Schedules will change from day to day, so don't expect to be able to have any kind of out of work life, your schedule may say your off on sunday until saturday night when it changes suddenly, and you're expected to come in at 6 am on sunday.

    Advice to Management

    Sort out the racism in the operations sector of your company. Ops managers dropping hard R N-words, and speaking in mocking fake middle eastern accents creates an incredibly hostile work environment for people who are not racist.


  6. Helpful (1)

    "A stressful environment to work in."

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Guitar Center part-time

    Pros

    Discounts on music gear and other items. Benefits to people working 30+ hours per week. Flexible scheduling.

    Cons

    Constantly changing policies from month to month per upper management. Never enough people on staff. Bad technology for associates. 40,000 different sounds hitting your ears all day every day Fluorescent lighting all day every day just makes you start to hate life. Rude customers. All customers want a discount, and management tells you not to give them one, then the customer gets pissed.


  7. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center part-time (More than a year)

    Pros

    Discounts on gear, doesn't stay open past 9 PM 6 days a week and 7 PM on Sundays, networking, and commission.

    Cons

    Have to keep consistantly warranty percentage on items sell or can get write ups and eventually fired. Not very many hours, and too many hours can affect t commission.

  8. "The Walmart of guitar stores"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Guitar Center full-time

    Pros

    Discount is good. Meet people.

    Cons

    Management chasing money so hard they trip over everything else.

    Advice to Management

    Actually care about your employees


  9. "Awful General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Rancho Cucamonga, CA
    Former Employee - Sales Associate in Rancho Cucamonga, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Guitar Center part-time (More than 3 years)

    Pros

    Great Employee Discount and Learning tools, You get to be around music and like minded people!

    Cons

    Poor management choices and awful managers!

    Advice to Management

    ..


  10. Helpful (1)

    "Good side gig"

    StarStarStarStarStar
    Current Employee - Instructor
    Current Employee - Instructor

    I have been working at Guitar Center part-time

    Pros

    Good experience, working in a guitar store so you get to talk about music all day

    Cons

    Students not showing up, department manager job overcomplicates scheduling and makeup lesson process.

    Advice to Management

    Stop trying to manage music instructors. They’re the ones providing 100% of the paid for service. To have a “lesson lead” as their boss is pointless. Have fun with turnover.

    Also make sure your lessons lead actually knows something about music please