Guitar Center Reviews | Glassdoor

Guitar Center Reviews

Updated March 28, 2017
790 reviews

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Full-time Part-time

2.7
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Guitar Center CEO Darrell Webb
Darrell Webb
192 Ratings

790 Employee Reviews

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Pros
  • Great discounts on gear and free VST plugins through their worker's program (in 70 reviews)

  • Great employee discount - this is the greatest PRO for this company (in 103 reviews)

Cons
  • Minimum wage job with an unobtainable commission structure (in 43 reviews)

  • The upper management was oppressive (in 41 reviews)

More Pros and Cons

  1. Helpful (1)

    "A great place to work....if you're a gluton for self punishment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Country Club Hills, IL
    Former Employee - Assistant Manager in Country Club Hills, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The Employee Discount. That and the fact that it's an empty, hollow job so you don't feel guilty about sitting around and doing nothing

    Cons

    Minimum wage/draw against commission for assistant managers. If the manager is the back counting money, writing a refund check for a customer, or baby sitting the many lazy idiots working under him, then how is expected to work on what is basically minimum wage?

    Advice to Management

    Pay your assistant managers fairly. Pay everyone else better too. All the money goes to upper management. Store managers on down do all the work.


  2. Helpful (3)

    "Have a part of your brain removed and then apply for Guitar Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guitar Sales in Long Island City, NY
    Former Employee - Guitar Sales in Long Island City, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Discount
    Free Parking
    Wearing jeans
    Drinking coffee at the register

    Cons

    Cleaning the restroom
    Too many Chiefs, Not enough Indians! (too many managers)
    Minimum Wage
    Weekly change in schedule
    No training to speak of. I worked there for almost 3 months and had 2 days of legitimate training.

    Advice to Management

    Train your new employees!! Be sure to have all of the information before attempting to do a write-up/counseling on an employee.
    Get a new management team. The current management team has people who just don't care and that seriously reflects the attitude of a new hire.
    Watch the "seasoned" sales staff/managers to ensure they share the sales floor with all sales people. Just because you say hello and give a cord to someone in the bass room does not mean you are actually helping that person. Get into the bass room and provide some customer service--not hang out in the front and hope they bring you the bass so you can ring it up.


  3. "Not the cool music store it used to be..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Gear discounts are nice. It's cool to get the inside scoop on new stuff that's coming out. That's really about it.

    Cons

    First off, management is absolutely terrible. Essentially no people skills. Huge lack of transparency within the company. It always felt like we were being left in the dark on any important issues. For the amount of revenue sales people generate, the compensation is quite pitiful.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES! Stick to what works. Quit trying to make some over the top, seemingly-"innovative" change that you think is going to revitalize the company. It's not going to happen! Learn how to keep your employees happy and the business side of things will turn around.


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  5. Helpful (2)

    "Harsh sales culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tukwila, WA
    Former Employee - Sales Associate in Tukwila, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    You obviously get a great discount on gear and coworkers are, for the most part, good people. Good coworkers make this job tolerable.

    Cons

    Management has a meticulous fascination with metrics and statistics rather than sheer sales numbers. My store manager was extremely dogmatic towards certain employees, fostering an environment of poor morale. The overwhelming majority of coworkers were dissatisfied with pressure to reach unrealistic store-wide performance goals, and most fellow employees had desire to leave.

    Advice to Management

    Focus more on intradepartment performance. Not every performance metric is evenly applicable across all departments, and to believe so is a fallacy.


  6. Helpful (1)

    "Don't Work Here Please!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dayton, OH
    Current Employee - Sales Associate in Dayton, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The employee discount is nice.

    Cons

    Poor management, minimum wages for maximum work, very poor compensation, poor treatment of customers and their privacy.

    Advice to Management

    Be honest when presenting the available career path for a Guitar Center employee. Pay your sales associates more than minimum wage. Allow everyone the oppurtunity to advance within the company.


  7. "OK place for a musician to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The employee discount is worth working there

    Cons

    They expected EVERYONE to work 6 days a week. It's retail, but people still have families

    Advice to Management

    Get a grip. GC isn't te only place to shop for musical instruments.


  8. "BAD PLACE TO WORK"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albuquerque, NM
    Former Employee - Anonymous Employee in Albuquerque, NM
    Doesn't Recommend

    Pros

    LAID BACK ATOMSPHERE, PEOPLE FUN TO WORK WITH, LOVED WORKING WITH THE CUSTOMERS THAT CAME INTO THE STORE. LIKED THE FLEX TIME.

    Cons

    TRAINING WAS NOT UP TO PAR. DON'T GIVE THEIR EMPLOYEES A FAIR DEAL, NO PROBATION JUST FIRED, FIRED, FIRED WITH NO SUPPORT FROM STORE MANAGEMENT.

    Advice to Management

    LISTEN TO EMPLOYEES AND TRUST THEM UNLESS YOU HAVE SOLID PROFIT OF WRONG DOING. LOTS OF FINGERS IN THE POT AND THE ONE ACCUSED MAY NOT BE THE BLAME.


  9. "The almighty dollar is king"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fayetteville, GA
    Former Employee - Sales Associate in Fayetteville, GA
    Doesn't Recommend

    Pros

    Flex time
    Gear discounts
    Hours
    Relaxed dress code
    Advancement opportunities if you are interested

    Cons

    Training is almost non-existant
    Commissions are biased toward assistant managers
    Constant overwhelming pressure to sell
    Number of work hours determined by the number of "extended warrantees" sold not by your over sales performance
    Store profit is far more important than the welfare of the associates
    HR in this company is in the Stone Age
    Should I go on???

    Advice to Management

    Meet with the rank and file employees once in a while to find out what they really think and to show some concern about their welfare


  10. "Incompetent management."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend

    Pros

    Get to learn about new gear.

    Cons

    Poor pay, bad management, company doesn't care about employees.

    Advice to Management

    Needs to take care of employees.


  11. Helpful (1)

    "A terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fayetteville, GA
    Former Employee - Sales Associate in Fayetteville, GA
    Doesn't Recommend

    Pros

    The employee discounts are good, one can get off when they need to usually.

    Cons

    My local management was arrogant and immature. Very closed minded to constructive suggestions. Pay structure is very unfair. My local manager had one thing on his mind......his bonus. Everything was his way or the highway. Non-existant tech support from the company. Training is a joke. HR issues are handled terribly.

    Advice to Management

    Get these kids out of lower management and hire some experienced older people who actually believe "Your employees are your first priority, your customers are your second priority, and your bonus will take care of itself with these priorities.



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