Guitar Center Reviews | Glassdoor

Guitar Center Reviews

Updated February 22, 2017
778 reviews

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778 Employee Reviews

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Pros
  • Great discounts on gear and free VST plugins through their worker's program (in 67 reviews)

  • Great employee discount - this is the greatest PRO for this company (in 103 reviews)

Cons
  • Minimum wage job with an unobtainable commission structure (in 43 reviews)

  • The upper management was oppressive (in 42 reviews)

More Pros and Cons

  1. "Great job for part time worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Guitar Center part-time (More than 3 years)

    Pros

    Great discounts
    Hours are very flexible
    Fun work enviornment

    Cons

    Company goals constantly changing
    Can't sell high end gear
    Mediocre pay

    Advice to Management

    Increase comission so salesperson don't leave every year


  2. "Okay Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Guitar Center full-time (Less than a year)

    Pros

    Not good, not bad. Everything is structured so you do the same thing every day. Person I was reporting to was fantastic but seemed to be very hit or miss.

    Cons

    Fairly boring environment. Not allowed to be creative or go outside of your very narrow scope of work.


  3. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT

    Pros

    10 cent coffee, can wear hats, 45 minute lunches, product training for instruments

    Cons

    Very very strict on attendance and breaks, don't adjust schedule if needed. If you cant work that early, is basically "be late until you get fired then" kind of thing.

    Advice to Management

    Work with agents more, be more understanding, lose the attitudes, new HR would be nice


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "A company not for the employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Guitar Center full-time

    Pros

    Great discounts on gear which is why most people tend to stay for as long as three do.

    Cons

    They don't care about their employees. I have seen multiple CEOs come through and little by little, the employee morale has gotten lower and lower due to managements inability to do anything for their employees

    Advice to Management

    Find ways to encourage employees. There may not be any money in the bank for it, but you still have to show them they are worth something other than a number.


  6. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -Work with music
    -commission based pay

    Cons

    -Management can be hit or miss

    Advice to Management

    Connect with sales associates and create team environment


  7. Helpful (1)

    "Don't work here. If you do get out."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Los Angeles, CA
    Former Employee - Department Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Guitar Center full-time (More than 3 years)

    Pros

    Discount on gear. meet and work with some great people. You will learn a lot about music and the music industry.

    Cons

    They will chew you up and spit you out. Its a cut throat high pressure sales job like car sales but with half the pay. After a few years you will have permanent hearing damage. If you have one bad sales week they will not hesitate to fire you and the guy next to you just for kicks. They don't care about you or your talent. Just sell until your'e fired.

    Advice to Management

    Sales people actually work better when they are relaxed and not stressed. So take it easy on your employees and don't threaten to fire them every 10 minutes. The "up" system just let them sell or better yet remove sales goals all together.


  8. Helpful (1)

    "Fun but doesn't pay the bills unless you're in management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Sales Associate in Cheektowaga, NY
    Current Employee - Lead Sales Associate in Cheektowaga, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Guitar Center full-time (More than 3 years)

    Pros

    Fun crew and engaging work environment. Get to be around the gear you love. Helping customers find exactly what they're looking for is always satisfying.

    Cons

    Pay is not competitive. Favoritism determines career advancement more than anything else. High stress and workload at times. Unprofessional work environment at times.

    Advice to Management

    Communication needs to be better. Bring back a focus on sales that involves digging in and taking leads to pursue rather than advising associates to clerk whatever deals come in. Lead by the example you want your associates to model themselves by.


  9. "Lessons Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lessons Lead in Middleton, WI
    Current Employee - Lessons Lead in Middleton, WI
    Recommends
    Neutral Outlook

    I have been working at Guitar Center full-time (More than 5 years)

    Pros

    Passion based industry, great environment, lots of gratification, lots of opportunities, fast moving, and a great resource for big business experience.

    Cons

    Low pay, unrealistic goals, incredible work load, unstable, bad staffing, and overly modular scheduling (as in very difficult to plan anything around your schedule).

    Advice to Management

    Hiring managers need more training in picking & interviewing employees. Metrics besides sales should be equally rewarded (system that benefits well balanced employees)


  10. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The discounts were really solid

    Cons

    The pay was miserable and commission pretty useless


  11. "Decent job."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A shift is four days, 10 hour shifts. 3-Day weekends are nice

    Cons

    Pay is slightly below similar places. The schedule is a major reason to stay.



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