Häagen-Dazs Reviews | Glassdoor

Häagen-Dazs Reviews

Updated May 9, 2017
63 reviews

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Full-time Part-time

3.1
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63 Employee Reviews

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Pros
  • You get to keep all the tips and people love to tip while they have ice cream (in 14 reviews)

  • Improved my customer service skills (in 5 reviews)

Cons
  • Come on, it's an ice cream shop worked by a couple 16-17 year old kids, take it easy (in 7 reviews)

  • severely short staffed, extremely low pay, (in 4 reviews)

More Pros and Cons

  1. "LOVED IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY
    Recommends
    Neutral Outlook

    I worked at Häagen-Dazs full-time (More than a year)

    Pros

    - Great customers, great ice cream, best dairy ever!!!

    Cons

    - The only con is that there are no cons!!!


  2. "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Concord, CA
    Former Employee - Store Manager in Concord, CA
    Recommends

    I worked at Häagen-Dazs (More than 5 years)

    Pros

    Improved my customer service skills

    Cons

    no opportunities for job advancement


  3. "Haagen Dazs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Rockaway, NJ
    Former Employee - Server in Rockaway, NJ
    Doesn't Recommend
    Neutral Outlook

    Pros

    -Great Staff
    -Good customer service experience

    Cons

    -Working outside of shift hours
    -Low pay
    -Lots of work
    -Owner was never around

    Advice to Management

    Better pay and owner should come by in person more often


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  5. "part-time summer employee at Bay Area Store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Negative Outlook

    I worked at Häagen-Dazs part-time (Less than a year)

    Pros

    Fun work environment, great team, and organized yet flexible manager. Your own experiences will depend the type of co-workers you get.

    Cons

    Not great pay. Can get quite hectic when store is really busy during the summer months.


  6. "Working at Haagen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Recommends
    Positive Outlook

    Pros

    flexible hours, owned by a franchisee so pay is negotiable/competitive, their ice cream is the best, the work is overall very simple and straightforward

    Cons

    many locations do not have a closing time, when shift leaders are hired they are left with very little discretion

    Advice to Management

    trust in who you promote to be shift leaders and know that they will make the best decisions they can and represent the company in a good way


  7. "Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Chicago, IL
    Former Employee - Team Member in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Häagen-Dazs full-time (More than a year)

    Pros

    Great location, The Haagen Dazs was inside of Navy Pier with a lot of great opportunities around.

    Cons

    The managers needed to take lesson on how to work with employee just all around rude, and very energy draining environment.

    Advice to Management

    Treat other like you would yourself.


  8. "Terrible management and stressful work. Ice cream shouldn't trigger my anxieties."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Miami, FL
    Current Employee - Shift Leader in Miami, FL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Häagen-Dazs (Less than a year)

    Pros

    The area I worked in was a mall so it allowed for good food options for lunch breaks (when I got them.)

    Cons

    Shifts would go by without breaks. You could be called in at any time, even if you're not scheduled. Gets crazy busy and no one is allowed to leave which is unfair. No social life allowed.

    Advice to Management

    Stop being so cheap and overbearing. Be more trusting of your employees and don't breathe down their necks. Don't put someone to close the store on their first day on the job and be upset when they don't know what to do.


  9. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tracy, CA
    Current Employee - Sales Associate in Tracy, CA
    Recommends
    Positive Outlook

    I have been working at Häagen-Dazs part-time (Less than a year)

    Pros

    Prety easy job as long as you have the arm for scooping hard icecream, I didnt experience many rude customers since the orders are quite simple,

    Cons

    Can be tiring if youre tiny having trouble to scoop icecream


  10. "Best first job I could have chosen"

    Star Star Star Star Star
    Current Employee - Employee in Jersey City, NJ
    Current Employee - Employee in Jersey City, NJ
    Recommends

    Pros

    I absolutely love this job. I tell everyone all the time that it's the best thing I have going for me. I only recently started at this job since we just opened three weeks ago but I feel like I have a second family. I have amazing coworkers and I don't think there's a better manager out there. Aside from such a great work environment, the experience gained from this job is great. I love working with people and I've learned a lot in such little time. I definitely had a hard time during training and wasn't sure if I was the right fit for this job but now I can't imagine not working here. I've improved a lot and it's been recognized by my boss, who in turn has given me a lot more hours than when I first started. My manager has been extremely fair by giving me the opportunity to improve. The harder you work, the more hours he gives you and that's exactly the way it should work. Even the owner of the store is a great guy. He personally talked to each employee privately just so he could get to know us and ask our opinions on everything and our suggestions for the store. This job is super important to me and it's something I'm really passionate about. I'm honestly looking forward to a future with this company and hope the environment is as great at every Haagen Dazs as it is here.

    Cons

    I honestly have nothing negative to say.


  11. "I hate this job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Jersey in Jersey City, NJ
    Current Employee - New Jersey in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Häagen-Dazs part-time

    Pros

    Its a lot of fun and the people are great its fairly easy and the pay is good.

    Cons

    The shifts are a mess certain people work every single day without break and everyone is under 18 while others rarely get one shift a week


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