H&M Reviews | Glassdoor

H&M Reviews

Updated December 9, 2018
1,165 reviews

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3.5
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Martino Pessina
1 Rating

Employee Reviews

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Pros
  • "Work life balance betterWork life balance betterWork life balance better" (in 84 reviews)

  • "Great benefits/employee discounts" (in 230 reviews)

Cons
  • "Work life balance isn't always ideal but I feel compensated for that" (in 130 reviews)

  • "If you want to work in H&M you need a really fast pace, sometimes there is some lack of communication from the management team" (in 180 reviews)

More Pros and Cons

  1. "Great PT job while in college"

    StarStarStarStarStar
    Former Employee - Part-time Sales Advisor in Towson, MD
    Former Employee - Part-time Sales Advisor in Towson, MD

    I worked at H&M part-time (More than a year)

    Pros

    Employee discount; flexible hours; nice coworkers

    Cons

    15 min break not enough time to do more than get down to breakroom and use the restroom; managers weren't understanding of school commitments


  2. "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in San Antonio, TX
    Current Employee - Sales Advisor in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    decent starting pay for retail, flexible, and good spirits

    Cons

    Sometimes favoritism happens but I believe it’s in every retail company

    Advice to Management

    Can sometimes be forgetful

  3. "CAN be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Willow Grove, PA
    Current Employee - Part-time Sales Advisor in Willow Grove, PA
    Recommends
    Approves of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    H&M is definitely a great place to work in some ways. They provide opportunities to the employees to grow within the company always looking for internal promotions before going external. They also offer competitive pay with annual raises based off of yearly reviews. The discount is a standard 25% with the ability to combine the staff discount with the clothing recycling program discount for a total of 40%. There are also sometimes exclusive sales for the employees. H&M also takes seriously the employees experience with working for the company by holding once a year "Great Place to Work (GPTW)" meetings where the team meets with the district manager in order to discuss where the store can make improvements.

    Cons

    Although employees have the ability to grow within the company, it can be challenging and requires commitment. Your experience as to what the company has to offer also depends upon management. While my very first manager made my love for H&M grow with her ability to keep morale up, my current manager isn't as concerned with morale as she is about making money (even though they go hand in hand). While H&M is a great company to work for, managers can make it hard to remember that.

    Advice to Management

    Make sure to remember the importance of store morale. When the employees realize that YOU realize their importance in the company, you'll see your investments turn a profit for you. The employees are people too that need more than just a number on a check to motivate them to make money for the store.


  4. "Visual Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in Elizabeth, NJ
    Current Employee - Visual Merchandiser in Elizabeth, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&M full-time (More than 5 years)

    Pros

    Good salary. Great coworkers. Employee discount. Decent benefits. Promotions. Paid birthday & the day off. Not having to work on Thanksgiving. Anyone of any color, religion, sexuality etc is welcomed with open arms.

    Cons

    Work life balance. High employee turnover rate. Unrealistic deadlines. Time & attendance policies. Not having enough employees to secure business needs.

    Advice to Management

    Respect the employees.


  5. Helpful (1)

    "Current employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Los Angeles, CA
    Current Employee - Store Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at H&M full-time (More than 8 years)

    Pros

    There are great values instilled

    Cons

    No work life balance and lack of support and accountability from district members. There aren’t any growth opportunities or proper training for Mgmt to corporate


  6. "What you would normally expect from working in retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in San Diego, CA
    Former Employee - Part-time Sales Advisor in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&M part-time (More than a year)

    Pros

    Decent discount on clothes, making money only to give it right back to your employer.

    Cons

    Management loves to throw employees under the bus, pay is average, customers treat you like dirt and not very support of a work environment. Hardly any room to move up in the company. Extremely hard to get a transfer to a other store in a different region.

    Advice to Management

    Understand that your associates are people too and we have lives outside of the store. The customer is NOT always right. Be as hands on as possible instead of just hiding out in the office.


  7. "Part-Time Sales Advisor Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Philadelphia, PA
    Current Employee - Part Time Sales Associate in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    The people are awesome. I've worked at two H&M locations and the culture at both was enjoyable. Always nice seeing the new products coming in, helping customers find exactly what they're looking for. Part-timers now have great benefits.

    Cons

    Difficult to move around within your store, you'd likely have to change locations for promotions.

    Advice to Management

    Listen to your employees and their feedback, positive & negative. Remember people are people with lives beyond their jobs.

  8. "Most stressful retail job ive ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Waterloo, NY
    Current Employee - Part Time Sales Associate in Waterloo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&M full-time (Less than a year)

    Pros

    Decent pay, good benefits even for parttimers, paid birthday off

    Cons

    Management is catty and unprofessional, high expectations with no time to live up to them, promised advancement but no execution plan. Also working crazy hours. Expect to work ours outside of what you were told and then if you ask for a reduction to balamce work/life expect them to cut you down to nothing.

    Advice to Management

    Make sure your store managers are ready to take on the task of handling their own store. Mine puts in the bare minimum of 40 hours a week and never goes over. Constantly gives himself busy days off and expects everyone to pick up his slack. Doesnt make employees excited to show up.


  9. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Part-time Sales Advisor in New York, NY
    Former Employee - Part-time Sales Advisor in New York, NY
    Recommends

    I worked at H&M (More than a year)

    Pros

    Good communication, teamwork, wage raise, flexible schedule, employee discounts

    Cons

    rude customers, customers are always right no matter what


  10. "Great for teens or college undergrads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Chicago, IL
    Current Employee - Call Center Agent in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at H&M full-time (Less than a year)

    Pros

    Discount
    Great Location
    Parking Discount
    Easy job
    Laid back

    Cons

    Communication sucks no one ever knows what is going on. I usually have to find out from customers whats going wrong.