H&M Reviews | Glassdoor

H&M Reviews

Updated May 18, 2017
169 reviews

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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
62 Ratings

169 Employee Reviews

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Pros
  • H&M has really good benefits for full-time retail employees (in 185 reviews)

  • Great benefits and great work environment (in 159 reviews)

Cons
  • Slightly lacking of work-life balance (in 87 reviews)

  • chez h&m directement car les interimaires sont mieux pay (in 145 reviews)

More Pros and Cons

  1. "Senior management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&M full-time (More than 5 years)

    Pros

    Solid benefits and some really decent people work here with a true desire to do there best they are stopped by ego driven executives

    Cons

    Senior management president sales manage HR treat people like numbers. It's gone from being a good place to work low staff turnover to a high staff turnover low morale uncaring environment. They don't walk the talk

    Advice to Management

    It's been six years with the same president and no results no profits time to change the problem


  2. Helpful (1)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Boston, MA
    Current Employee - Supervisor in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at H&M full-time (More than a year)

    Pros

    The only good thing I've come a cross in H&M is the pay. If all you need is money H&M definitely pays above normal rate. They also have great benefits, though if its worth the actual pain of the job is up to you.

    Cons

    Complete and total lack of communication. Not just with in the store, but across the district and company. There is little to no over sight and problems aren't addressed. Everyone is too worried about looking good to accept and evaluate the things that simply don't work.

    Advice to Management

    Stop worrying about impressing your bosses and start actually managing your business.


  3. "Sales Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Sarasota, FL
    Former Employee - Sales Advisor in Sarasota, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at H&M full-time (More than 3 years)

    Pros

    Great benefits (only reason I'm still with the company)

    Cons

    If you want to grow with the company [which they promote so much] it's next to impossible. Don't let anyone convince you otherwise. Other issues include; extreme unprofessionalism, false promises of raises/promotions, etc.

    Advice to Management

    Stick by your policy of claiming to be "place of possible"


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  5. "when a company sells a culture based on values, upper managerment should adhere to and showcase those values."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Poughkeepsie, NY
    Former Employee - Store Manager in Poughkeepsie, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at H&M full-time (Less than a year)

    Pros

    great salary, vacation time, Benefits

    Cons

    upper management, work life balance, inconsistent expectations from DT

    Advice to Management

    in my career I've worked with many district and area teams, never one so unprofessional as the one in upstate market. There is never support when needed, and the way in which feedback is given is almost insulting. Feedback is supposed to be helpful, whether positive or constructive, not degrading. In meeting amongst my fellow peers, i've witnessed favoritism and sarcastic backlash.


  6. "The Pay is Not Worth the Misery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Culver City, CA
    Former Employee - Manager in Culver City, CA

    I worked at H&M full-time (More than 3 years)

    Pros

    Pay is above minimum wage for sales associates.
    Overtime is usually available.

    Cons

    Company devalues people.
    Stress is unbelievable.
    You will work past midnight then be expected back at 5am the next day.

    Advice to Management

    Learn to treat your staff like people.


  7. "The company as a whole is ok. The management can negatively impact your experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Albany, NY
    Current Employee - Sales Advisor in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    Benefits free dental. Some of the people you work are cool, some of the supervisors are amazing one in particular. It's a great place to work when your manager has a crush on you and lets you get away with anything.

    Cons

    The politicking is ridiculous. It's borderline high school, tons of backstabbing and trash talk behind your back. Believe me management isn't above any of this. Back of house issues are talked to on the floor in front of customers and other sales advisors. I mean as long as we're making money the District team couldn't or doesn't give a damm.

    Advice to Management

    Grow up!


  8. "Fast paced and constant backstabbing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Cleveland, OH
    Former Employee - Department Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at H&M full-time (More than 8 years)

    Pros

    Pay, health care, everyone below a management position is amazing.

    Cons

    No support from HR or district, two faced management, company would patch problems in store instead of fixing them.

    Advice to Management

    Follow the values, they are put in place for a reason. Also don't play favorites, your favorite is probably breaking rules more so than the people you treat poorly.


  9. "It's okay as a first part time job but not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in San Francisco, CA
    Former Employee - Operations in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&M full-time (More than 3 years)

    Pros

    low demand scheduling if you're a student. there are some mandatory days like weekends but you can set your weekdays for your classes
    health care is great

    Cons

    business practices and management is horrid
    corporate hardly cares about the actual stores
    favouritism is real

    Advice to Management

    You need to listen to your workers. They're the face of the company and the actual people who handle the customers who bring in revenue.


  10. "Messy Messy Messy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Raleigh, NC
    Current Employee - Department Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great pay and benefits! Great employee discount!

    Cons

    No internal structure. No work life balance for management. Stores constantly understaffed due to extreme turn over on all levels.

    Advice to Management

    Take the time to build structure for stores that help them to balance tasks versus driving sales. And 30 enployees in a store make high volume numbers is not ever going to work


  11. Helpful (1)

    "Very disappointed with H&M. You lost a loyal employee and costumer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - H&M Department Manager in Scottsdale, AZ
    Former Employee - H&M Department Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&M full-time (More than 5 years)

    Pros

    The pay is decent. The sales team is great! Learning experience. Sometimes you get to travel. You get to be creative with your department. The employee discount.

    Cons

    After being with the company for well over 5 years I was let go for something that was not entirely my fault. If this happened to me, it could happen to you too. The investigation process was horrible. And not only that HR reached out to me but never followed up with me. As an employee for a company I had much respect for I was shocked how poorly I was treated.
    Shame on you H&M.

    Advice to Management

    Don't you "believe in people" after all?


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