H&M Reviews | Glassdoor

H&M Reviews

Updated March 10, 2017
262 reviews

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2.0
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
79 Ratings

262 Employee Reviews

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Pros
  • lorsque l'on travaille chez H&M via une boite d'int (in 174 reviews)

  • Great benefits and great work environment (in 155 reviews)

Cons
  • There is not a work life balance (in 81 reviews)

  • chez h&m directement car les interimaires sont mieux pay (in 142 reviews)

More Pros and Cons

  1. "Zero Work Life Balance & Flexibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager- US Support Office in New York, NY
    Current Employee - Human Resources Manager- US Support Office in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&M full-time

    Pros

    Great PTO
    Opportunity for Growth & Lateral Movement
    Laid Back Work Environment
    Great Colleagues

    Cons

    No Work-Life Balance- expectation is to start early, work late, and travel a lot. Very difficult to start a family and stay here.

    Zero Flexibility with Work Environment- no option to telecommute, even part time. Zero flexibility here even for internet-based job descriptions.

    Salary Not Competitive- lowest level of salary in the industry. This is across all corporate office functions, not just HR

    Advice to Management

    Get with the times! You will never be a Great Place To Work if you don't adapt to employee needs. Your free branded water bottles totes, office snack breaks (Fika), and ridiculous excuse for a Summer Friday program are not the difference that will make the difference. If you want to be an employer of choice- take some real action based on the GPTW Surveys. Increase compensation to at least match industry averages, open up the opportunity for telecommuting like the rest of the industry, and put policies in place that foster a work-life balance.


  2. "Great employees, terrible leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Office in New York, NY
    Former Employee - Support Office in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&M full-time (More than 3 years)

    Pros

    Good Values (though not many actually live by them)
    Competitive benefits
    Fair wage
    Growing company
    Store level experience seems to be positive (versus in the support office)

    Cons

    Poor leadership
    The left hand does not talk to the right - no one knows what they or anyone else is doing
    No work-life balance
    Unfair expectations
    Very high turn over

    Advice to Management

    Stop promoting people purely because they're tenured. There's too many people in the support office that are totally unqualified in their roles. Get rid of 90% of leadership and hire actual leaders in the field. Hire to the Values!


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Philadelphia, PA
    Former Employee - Sales Associate in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    Great staff
    Employee Discount
    Decent pay for retail

    Cons

    Bad management
    Could rarely take off when wanted/needed


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  5. "The company does not care about its employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Ops in Jersey City, NJ
    Former Employee - Vice President Ops in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at H&M (More than 10 years)

    Pros

    Many of the people who work there are very nice and supportive of each other.

    Cons

    The company works people 24/7 and does not provide proper renumeration for these efforts.

    Advice to Management

    Get your act together!


  6. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    Discount is good, who doesn't love discount on trendy clothes

    Cons

    Cleaning up after messy customers


  7. Helpful (1)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at H&M part-time (More than 3 years)

    Pros

    Company has some great values and cares about their employees.
    Proactively involved in global concerns.
    Pay is not too bad considering pay at its competitors.

    Cons

    Traffic can be overwhelming.
    Promotions do not come easy.
    Not enough people scheduled to have a successful day, yet they have high expectations.
    Must be ready to deal with many superficial people.
    No health insurance offered to part-time.
    High turn over rate.

    Advice to Management

    Dont make promises you cannot keep such as promotions.


  8. "Organized chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Departmant Manager in San Antonio, TX
    Current Employee - Departmant Manager in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (More than a year)

    Pros

    Values based and treat their people really well. Great benefits they have it all covered in their commitment to a Great Place to Work value. They are run very efficiently and I love the consistency in the routines.

    Cons

    It's the most complex environment to work in. Which is ironic because one of the values is, "Keep it Simple". The stores are run with minimum hours to protect profitability so the expectations at times are unattainable. It is very difficult to get promoted because your reviews are based on total store achievement.

    Advice to Management

    There are routines and duties that could be eliminated to save payroll.(ie. Counting the drawers at night, the 222 manager in the morning counting them and then the floater counting them a 3rd time). Review every duty to see what can be eliminated to be able to free up payroll for the sales floor where the hours are needed the most so that customer service can actually happen. As it stands, everyone is functioned out at either cash point, fitting room, or truck and there is no one left to service the customers which is the reason we're in business.


  9. Helpful (1)

    "Good job for students who's parents pay their bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Glendale, WI
    Former Employee - Sales Associate in Glendale, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&M part-time (More than a year)

    Pros

    Cool discount that applies to sale items, can use coupons in conjunction.

    Cons

    Full time is considered a promotion and depending on the location you work at the the sales of that store only a certain number of full time positions available. At the location I worked at 90% of the employees were lazy entitled college brats with no motivation or work ethic. Managers hide in the back office and do as little as humanly possible, supervisors abuse their position and find way to pass their work onto other employees. The work is easy but mindless and monotonous.


  10. "Visual merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&M full-time

    Pros

    Very good benefits, including vacation

    Cons

    Company does not appreciate experienced employees. Expressed company values and real life do not match up.


  11. Helpful (1)

    "Good Benefits, Terrible Upper Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor
    Former Employee - Department Supervisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&M full-time (Less than a year)

    Pros

    Benefits package for management is pretty good, lots of time paid time off and sick leave which is fairly flexible. Only work 40 hours, decent work-life balance. Friendly open-minded coworkers.

    Cons

    Pacific NW Region Upper Management, known as the District Team, is rife with nepotism, and unable to live up to Company's Core Values of We Believe in People, Constant Improvement, and being Straightforward and Open-minded. Very little engagement with remote store locations outside of Seattle/Portland metropolitan areas and highly unwilling to support the management teams of remote stores. H&M as a company is very inefficient in inventory management, has poor training for all job classes and relies on knowledge being passed among employees rather than a bona fide training program. There is an 8-10 week gap between employees doing self-reviews and finally receiving performance evaluations from their immediate supervisors.

    Advice to Management

    Passive sales tactics such as relocating garments on the sales floor, constantly rotating departments, and micromanagement of garment groups is not an effective sales technique. The Company should provide active sales tactics such as training for sales associates to improve their customer service skills to drive sales. Also, if a store is opening in a remote market, a dedicated District Sales Manager should be actively involved. There needs to be development and support of management staff in All stores not just the big money makers.



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