H&M Reviews in United Kingdom | Glassdoor

H&M UK Reviews

Updated August 12, 2017
219 reviews

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United Kingdom

3.0
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
91 Ratings

219 Employee Reviews

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Pros
  • H&M has really good benefits for full-time retail employees (in 193 reviews)

  • Great benefits and super nice culture (in 171 reviews)

Cons
  • Slightly lacking of work-life balance (in 87 reviews)

  • Mall traffic but nothing specific to h&m great place to work (in 152 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in London, England (UK)
    Former Employee - Department Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M (Less than a year)

    Pros

    Good values
    Great team
    Amazing discount
    Great events & designer collabs

    Cons

    Over worked as the hours are usually long, and end up staying behind quite a lot.
    Massive favouritism, this could also be a good thing if you're liked.
    Language barrier is a massive thing

    Advice to Management

    You're doing great with trainings and motivating staff, this should never stop!
    Nothing else really


  2. "Good for part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in London, England (UK)
    Current Employee - Part Time Sales Associate in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    25% discount was always nice, good environment, team leaders were easy to get along with, good training through program called grow

    Cons

    We're heavily understaffed, often did the job of 3 people and ended up super stressed, management tended to take out their frustration on younger employees

    Advice to Management

    Communicate with employees better

  3. "VM@H&M"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in London, England (UK)
    Former Employee - Visual Merchandiser in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at H&M full-time (More than 3 years)

    Pros

    I don't think there ever was any pros to working for H&M, it's ok if you like cheap throw away fashion.

    Cons

    People. All the people had something wrong with them in my opinion, I am going back a few years now though. Head office team were useless.

    Advice to Management

    Hopefully the head office team are different now


  4. "Good job for a stop gap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Edinburgh, Scotland (UK)
    Former Employee - Customer Service Agent in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&M full-time (Less than a year)

    Pros

    Friendly people, good culture and environment

    Cons

    Pay was very low for the job


  5. "Fast-paced repetitive/boring work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Edinburgh, Scotland (UK)
    Current Employee - Part-time Sales Advisor in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    Staff discount is a bonus.

    Cons

    Work becomes repetitive/boring. Staff are expected to work out with their availability and issues arise when you cannot do so. Disorganised management.

    Advice to Management

    Appreciate that some employees have other commitments outside of work. i.e. Students


  6. "Sales Assistant Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Maidstone, England (UK)
    Former Employee - Sales Associate in Maidstone, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M full-time (More than 3 years)

    Pros

    Great company to work for, good incentives to push sales and loved the clothes.

    Cons

    Some management don't think about full timers and having time off especially weekends.


  7. "Cash Office Responsible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in London, England (UK)
    Current Employee - Administrative Assistant in London, England (UK)
    Recommends
    Approves of CEO

    I have been working at H&M part-time (More than 5 years)

    Pros

    Progression day
    Motivated to the employee
    Flexibility to Student
    Training to new trand

    Cons

    Not suitable for my future profession

  8. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Glasgow, Scotland (UK)
    Current Employee - Sales Advisor in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook

    I have been working at H&M (More than a year)

    Pros

    Great Discounts, training, and responsibility is given to sales advisors

    Cons

    Very busy and can sometimes be understaffed, however I feel this can happen in most retail environments

    Advice to Management

    Don't leave people alone on the floor as it isn't possible to give the best customer service this way.


  9. "A fantastic workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandising Manager in London, England (UK)
    Current Employee - Visual Merchandising Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time (More than 5 years)

    Pros

    It's a family orientated value driven company

    Cons

    The pay does not always reflect the workload


  10. Helpful (1)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Dundee, Scotland (UK)
    Current Employee - Department Manager in Dundee, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&M full-time (More than a year)

    Pros

    The staff in stores are great. The live the company values and work really hard. However it only goes as far as the stores. As soon as you get to the area team it's just a clique of bullies that have no idea what's going on.

    Cons

    I have worked for this company for over two years. Despite the sales advisors wage increases to national living wage as management Not once have we been able to negotiate our salarys or have a pay rise. Not even inline with inflation. There are sales advisor responsible that make more money than managers. We don't get paid over time yet are still expected to work over our contracted hours. The area team treat the management instore like criminals and are constantly using feedback as a beating stick to bully and attack anyone who doesn't agree with them or challenges them And when you do do something right it's usually not even acknowledged. They think they can do as they please and blatantly favourtise and discriminate against stores and staff in those stores. the area team do not in anyway behave in a professional manner or act inline with the company polices or with any form of integrity.

    Advice to Management

    Your fast progression is based solely on favouritism and only going as far as 1st line management and all your dms that are leaders are leaving because of the way they are being treated. Your area teams are dragging this company with all its values and awards head first into the mud because you refuse to deal with them. Practice what you preach not just instores where the customers see it but throughout the company.


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