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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Also great benefits even for part timers like having your birthday off and getting paid for it." (in 726 reviews)
- "Good pay ( depends on which store mine was a flagship so it paid a little higher)" (in 648 reviews)
- "The people are great and the 25% off employee discount is also great along with good benefits." (in 591 reviews)
- "Team was great and motivating" (in 334 reviews)
- "good and friendly staff" (in 316 reviews)
- "Management was poor and unorganized" (in 957 reviews)
- "Some managers are rude and bossy" (in 531 reviews)
- "Long hours and lots of responsibilities for just sales assistant" (in 409 reviews)
- "low salary and hard to give customer service to israelis" (in 346 reviews)
- "No work life balance although this becomes self inflicted due to the autonomous nature of the company." (in 279 reviews)
Ratings by Demographics
This rating reflects the overall rating of H&M and is not affected by filters.
Reviews about "no work life"Return to all Reviews
- 3.0Jan 10, 2022Anonymous EmployeeFormer Employee
Sometimes it is slow and chill
No work life balance even as part time they still expect full time work without giving you any of the benefits.
- 3.0May 19, 2016Sales Advisor - Full TimeCurrent Employee
Great benefits, fun work environment, opportunities to travel and be a part of store openings, great starting pay, meeting new people that become family
H&M wants to have a great place to work, work environment but in actuality it's not. I've been working here fulltime for 4 years and witnessed how upper head plays favoritism. It's all politics, about who you know if you want to move you up with the company. There's really not much room for growth unless your friends with the district team. They also have a bad habit of hiring unqualified people for management positions which ultimately brings down the moral of the store. There is also no work life balance which sucks if your full time or in a management position. They expect you to dedicate your whole life to the company so you really don't have any room to do anything outside of work like work another part time job or go to school full time. After a year or two of working at H&M you start to see all the shenanigans that go on behind the scenes.5
- 3.0Mar 3, 2017Sales AdvisorFormer EmployeeMelbourne
Company has good values You meet some amazing people and make lifelong friends Decent discount You learn a lot about retail/merchandising
Company has amazing values however unfortunately doesn't always uphold them Rosters change last minute Not flexible with rostering hours Hours range from very early to very late so work life balance can be difficult sometimes
- 5.0Apr 24, 2022Team LeaderCurrent Employee, less than 1 year
In the short amount of time I have worked at H&M (6months) I have gone from SA to team leader and now applying for the DM role. Great for progression in the company and is a very appreciative of staff
At times under staffed. Double or triple weekends is a problem so not a great work life balance in that aspect.
- 3.0Feb 25, 2019Department ManagerCurrent Employee, more than 1 year
Constantly busy, good team to manage, Employee of the month.
Lack of communication from area managers, lots of gossiping between store managers and area team. Too much work for the amount you get paid. Progression is based on who you are friends with. Work life balance is none existent and you don’t get paid any overtime which does tend to be excessive. No bonus scheme for hitting targets and when having to take on extra work it goes unappreciated.
- 4.0Mar 10, 2022Department ManagerFormer Employee, more than 1 year
Great team , development plan in place to support with progress, a lot of support, if you find a good team in the company you will have a great time!
Retail work is hard and draining. Working hours. There could be more benefits and more focus on employee wellness to help improve work to life balance
- 3.0Mar 17, 2021ManagerFormer Employee, more than 5 yearsSecaucus, NJ
Great people, company benefits, lots of opportunity to work and grow within the company
preference is given to lifers and those with the company more than 7 years. No work life balance although this becomes self inflicted due to the autonomous nature of the company.
- 3.0Aug 29, 2022Department ManagerFormer Contractor
The role was fun to do The company overall has a great idea of what retail life should be
The people, from head office and in store, pick favourites Work/life balance impossible
- 1.0Oct 2, 2017Sales AssistantFormer Employee, more than 3 yearsMelbourne
They can be flexible if you speak with an empathetic manager (if you are lucky to have one). There are a variety of shift hours you could work if you have have limited availability. The work in itself is relatively easy to do.
I don't even know where to start. This company has so many issues ingrained within its culture resulting in a toxic environment filled with unhappy jaded workers filled with thoughts of dissent. - Management is poorly trained and are promoted based on internal popularity. - Upper management is out of touch with the realities of work life on the store floor and thusly create unrealistic demands of workers. - They constantly create 'routines' which go against FairWork standards. They will lock your own property in a locker with their own padlock if you forget to bring your own. They place store music in the lunch room so that you 'don't nap'. - they ask for a culture of feedback but never take on any feedback for management and NEVER EVER EVER provide positive reinforcement to workers on the floor not once will you ever be told 'good job' or be thanked for completing a task. And management will only ever ask you to do things by saying 'do you want to..' not 'could you do...' this is again mainly due to the poor in store training for the management. - There is a scary and sustained clique hierarchy established by the Visual Merchandisers at H&M. They refuse to and do not speak to Sales Assistants. The consistently palm off their own duties to Sales assistants . - Deliveries in the morning go for 3 hours from 06:30-09:30. It is extremely menial labour with a whip being cracked over your head by management walking around consistently over that period making sure that you make the required target. You are also NOT allowed water bottles at your tables while you process the clothing. And leaving for a drink of water will be detrimental to your work load. - Swedish international workers are given preferential treatment and are moved from store to store to ensure their working visas are kept valid for a further 6months each time...regardless of their work ability compared to other workers. - You will be treated like a child, incapable of independent adult thought. - Any feedback you give them will fall on deaf ears. - they make up rules constantly, it's very hard to keep up. -you will be consistently mistreated by customers. -any accidents you make on the cash register you will be reprimanded for. Even though you have been putting through transaction after transaction for one or two hours. I could go on but I have try not to waste my precious waking hours letting that place get to me anymore. And gave up trying to think of everything because they honestly don't care, they don't want to hear because truly you are replaceable there. The turn over rate is insane. In 3 years there I had over 25 managers and worked in 3 departments and saw many more fellow sales assistants come and go. If you still decide to work there I guarantee you will understand what I mean within a very short amount of time. Good luck.
- 4.0Nov 10, 2023Department ManagerFormer Employee, more than 1 yearQueens, NY
Employee discount can be used online and on top of already sale items.
6am truck shifts are brutal. No work life balance if you didn’t stay past your time you weren’t a “team player”.