H&R Block Reviews in Kansas City, MO | Glassdoor

H&R Block Kansas City Reviews

Updated July 16, 2017
211 reviews

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Kansas City, MO Area

3.2
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H&R Block President & CEO William C. Cobb
William C. Cobb
90 Ratings

211 Employee Reviews

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Pros
  • Great place for students: flexible schedule, working on homework is allowed as long as doesn't interfere with job responsibilities (in 187 reviews)

  • Great seasonal job with flexible hours (in 152 reviews)

Cons
  • You can only work during tax season (in 201 reviews)

  • Tax pros work on commission, so there is intense competition among them for clients (in 96 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great environment-Little work-Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Kansas City, MO
    Former Employee - Relationship Manager in Kansas City, MO
    Recommends
    Negative Outlook

    I worked at H&R Block (More than a year)

    Pros

    Good pay
    Very Easy
    Awesome environment
    Great staff/management

    Cons

    They didn't know what they were really doing in the beta stage so it made it difficult to know what to do and find work. This also lead to the directors to close this project/branch

    Advice to Management

    Have a better understanding of what the project will look like and the expectations of the employees should be.


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Analyst in Kansas City, MO
    Former Employee - Sourcing Analyst in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&R Block full-time (More than 3 years)

    Pros

    Great management team, great compensation, great vision for future.

    Cons

    No Cons - All Positive

  3. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Kansas City, MO
    Current Employee - Business Analyst in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block full-time (More than 3 years)

    Pros

    Encourages learning new skills, great corporate culture/work life balance, understanding and motivational management, good compensation and benefits.

    Cons

    Seasonally driven, and hundreds of employees are let go after each fiscal year. There's always the feeling of "I'm next."

    Advice to Management

    Provide reassurance in stability frequently. Give employees time to select a skill they want to learn, and find a way for that employee to exercise these skills.


  4. "Learned a lot and pushed my thinking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Kansas City, MO
    Former Employee - Director in Kansas City, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at H&R Block full-time (More than 5 years)

    Pros

    Partnerships and collaboration are very good and I was able to accomplish a lot of goals. My leader supported me well and gave me tools I needed to be successful. Great peer relationships.

    Cons

    Senior leaders don't exhibit good leadership skills. Many promotions at the time were given to those that were not skilled in leading. This was based on growing up in the business. That is highly valued.

    Advice to Management

    Continue to invest in your leaders. Choose them wisely and you will grow and innovate.


  5. Helpful (2)

    "Seasonal Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block full-time (More than 3 years)

    Pros

    Free parking, downtown location, fair pay

    Cons

    Upwards of 98% of the company is seasonally employed. This means you will work a max of 10 months out of the year. Some positions only last 2 or 3 months. You get fired at least once a year, though they call it End of Season. There is little upward mobility, despite what the recruiting pitch says. Yes, you can receive a "promotion" but it may or may not come with increased pay. Some floor agents make more money than supervisors. Turn over rate would be astoundingly high to outsiders, but current and former employees understand why people don't stick around. Few managers are promoted from within, and those who are have questionable skill sets.

    Advice to Management

    Assign more value to your employees when doing the number crunching. A lot of good talent passes through the revolving back door while status quo associates are given full time positions.


  6. "Not a People Friendly Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at H&R Block full-time

    Pros

    There are a few good people still at H&R Block

    Cons

    This is a highly political company with constant turnover. They preach that they are a people friendly company yet every May there is the annual purge. Frequently followed by refilling the position later. Strategic Planning is non-existent rather is often done on the fly. As a result you can see by the results that they continue to lose clients at alarming rate especially under Cobb ( who profited handsomely). Even this past year they lost returns despite giving them away free. Since 2008 they have had 5 CEOs and are now looking for number 6. Its a company with no direction and a lack of talent at the top with a punitive style of management. Would not recommend to anyone as a place of employment.

    Advice to Management

    Time to re-evaluate the current team and maybe start with a clean slate for 2018 and plan for the long term.


  7. Helpful (1)

    "Expat Tax Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Expat Tax Advisor in Kansas City, MO
    Current Contractor - Expat Tax Advisor in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at H&R Block as a contractor (More than a year)

    Pros

    Flexible work schedule, ability to work from home, work environment.

    Cons

    Pay is low for amount of work expected

  8. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Kansas City, MO
    Former Employee - Office Manager in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block (Less than a year)

    Pros

    Flexible work schedule if needed

    Cons

    Not enough incentive for employees

    Advice to Management

    Better work dynamic in professional relationships


  9. "Good Company"

    StarStarStarStarStar
    Current Employee - Senior Tax Advisor in Kansas City, MO
    Current Employee - Senior Tax Advisor in Kansas City, MO

    I have been working at H&R Block part-time (More than 5 years)

    Pros

    Best company to work for. Very nice team member.
    Small teams, experienced core leadership, strong brand value
    Flexible work schedule, some of the people were great and made lasting friendships.

    Cons

    Only seasonal. Salary can go down instead of increasing. Hours depends on clients. Hours can be as short as four hours


  10. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at H&R Block full-time (More than 3 years)

    Pros

    - Competitive compensation in the city
    - Flexible work hours

    Cons

    - Lack of business growth
    -

    Advice to Management

    - Diversify or address different market segments aggressively


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