H&R Block Reviews | Glassdoor

H&R Block Reviews

Updated July 10, 2017
297 reviews

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H&R Block President & CEO William C. Cobb
William C. Cobb
85 Ratings

297 Employee Reviews

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Pros
  • Great place for students: flexible schedule, working on homework is allowed as long as doesn't interfere with job responsibilities (in 187 reviews)

  • Great seasonal job with flexible hours (in 152 reviews)

Cons
  • You can only work during tax season (in 201 reviews)

  • Tax pros work on commission, so there is intense competition among them for clients (in 96 reviews)

More Pros and Cons

  1. Helpful (1)

    "Used to be a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Income Tax Preparer in Phoenix, AZ
    Former Employee - Income Tax Preparer in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block full-time (More than 3 years)

    Pros

    Are willing to be flexible with your hours
    Paid training

    Cons

    Forced to do a lot of marketing (cold calls) as well as prepare income taxes

    Advice to Management

    People who are great with numbers are generally not great with marketing, and vice versa. Keep departments separate. Don't start annoying customers with calls before they've even gotten their W2s - they get mad and threaten to go elsewhere if they feel harassed.


  2. "Field Technichian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Los Angeles, CA
    Former Employee - Field Service Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&R Block part-time (More than a year)

    Pros

    Independent work, enjoyed being on the road traveling between offices. Great position for someone to gain experience, wouldn't recommend for long term.

    Cons

    No benefits, Poor pay rate.

    Advice to Management

    issue company vehicles, or increase pay rate.

  3. Helpful (2)

    "Used to be good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrolled Agent Tax Pro in Findlay, OH
    Former Employee - Enrolled Agent Tax Pro in Findlay, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at H&R Block part-time (More than 10 years)

    Pros

    Flexible hours, only open four months out of year, something to do in the winter. Provide training once you pass exam

    Cons

    Do not care about about clients, or tax pros. All they care about is bottom line. Favoritism thrives at Office Manager level and up. If you are liked, then you get hours


  4. "Branch Manager, Instructor, Tax Preparer and CSP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSL in Las Vegas, NV
    Former Employee - CSL in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&R Block full-time (More than 5 years)

    Pros

    Work is seasonal and carries a cache. People think well of someone with tax knowledge.

    Cons

    The organization has become large enough that upper management does not fully understand all that those on the ground are doing and this shows in some of the newest directives and decisions handed down.

    Advice to Management

    Remember that one preparer is not necessarily interchangeable for another, experience and skill should be revered and not thrown to the wind. Also know that for many this is a "side hustle" you can't expect someone to quit a day job for this seasonal work because you would like a workforce that is stable and flexible with you.


  5. Helpful (2)

    "Virtual Tax Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Tax Professional in Saint Louis, MO
    Former Employee - Virtual Tax Professional in Saint Louis, MO
    Doesn't Recommend
    Approves of CEO

    I worked at H&R Block full-time (Less than a year)

    Pros

    Abundant Overtime, Flexible Schedule and Team effort

    Cons

    Job description to complete or review tax returns on a virtual platform. Training was a 30 days, in which you had to complete 18 hours of CPE classes, take a 100 various tax question test within 90 minutes. Also, you had to pass a current tax review course.
    The training on thier Blockworks systems was horrible. Basically, if you had time left from taking all the courses and test, you worked imputting data in Blockworks systems. There was no training on state tax returns or resident alien, non citizen returns. You will have to self teach the various state returns and foreign returns.
    The manager was not in the office the first 3 months of the tax season, so all of your assistance came from Leads located in Kansas City. The leads could not see what you were working on so you had to decribe what you needed assistance via telephone. The Leads were absolutely fabulous!!!!
    The Blockwork systems had many flaws that detained taxpayer's returns. It was truly embarassing. Thus many customer's left.
    The manager was only concerned with volume and not the needs of her tax preparers. During the last month of the filing season, the manager was in our office, however, you could not ask her any questions. We still referred to the Leads in Kansas City. To insult to injury, we worked 9-11 hour days and we NEVER got a atta boy. We were always compared to other offices and how we needed to pick up production. Never mind that our office was brand new and in our 1st tax season and the other office was thier 2nd tax season and they were in the same office as the Leads. SMH!!!!

    Advice to Management

    Be more concerned with your employees, just not the ones you favor. Be honest and share information to the whole office not just the ones you favor. Be more hands on. Don't be so volume driven and have a more positive attitude.


  6. Helpful (1)

    "You are always replaceable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at H&R Block full-time (More than 8 years)

    Pros

    Love the people I work with. The casual atmosphere makes work/life balance easier. Although not always successful they do put an emphasis on creating a positive culture.

    Cons

    No room for growth, no raises or cost of living adjustments. You will be making the same wage you were hired at for your entire career. Been here ten years? Guarantee the person hired last week is making more than you.

    Advice to Management

    Loyalty, dependability and hard work matters. If you only focus on the up and comers you will have no one left to do the work.


  7. "Seasonal employees don't have much going for them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Kansas City, MO
    Former Contractor - Anonymous Contractor in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at H&R Block as a contractor

    Pros

    None that I can think of.

    Cons

    For seasonals, low pay & few benefits.

    Advice to Management

    Treat seasonal employees much better than they're treated now.

  8. Helpful (2)

    "How can anyone afford to work at this place?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Associate in Fort Lauderdale, FL
    Current Employee - Tax Associate in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (Less than a year)

    Pros

    - Flexible scheduling
    - Great associate recognition system

    Cons

    - Low low low salary - $9/hour after having to go through about 6 weeks of training/education
    - Management expects employees to basically be on call - which makes it hard to have a second job
    - Upper management is out of touch with clients (as seen by insanely high fees) and individual offices

    Advice to Management

    Please try giving associates a liveable wage. Also, I suggest listening to store/branch leaders about policies - instead of making one policy for the entire organization. Different offices have different needs.


  9. Helpful (1)

    "No Chance For Advancement at HQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Coordinator in Kansas City, MO
    Former Contractor - Project Coordinator in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at H&R Block as a contractor (More than a year)

    Pros

    - Depending on what department you work for, culture is laid back.
    - Full-Time and Seasonal Associate Parking is Free

    Cons

    - Company is failing, which leads to lay offs.
    - "Wait your turn" culture.
    - Seasonal Associates are treated like 2nd class employees.
    - Diversity isn't valued or a priority for H&R Block.
    - Most employees are incompetent and feel highly entitled.

    Advice to Management

    If you keep hiring seasonal associates to your department season after season, maybe it'd be smart to retain the talent you rely on.


  10. Helpful (4)

    "You pay minimum wage for me to do what again?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Advisor II in Miami, FL
    Current Employee - Tax Advisor II in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (More than 3 years)

    Pros

    Flexible hours and locations. Dignified environment, you wear a tie and work at a desk in a cubicle. Almost like a real job. OK training, and pretty good peer support. Managers generally friendly and fair.

    Cons

    For minimum wage you are expected to prepare tax returns for people and charge hefty fees. In addition they want you to upsell products (extended warranty, "identity protection"), and to market among family and friends. And the IRS can hold you personally responsible for errors and omissions. Worst case scenario? Irate customers, lawsuits, trouble with the government.
    Yeah. Or you could bag groceries for the same pay. Worst case scenario? you drop a bag on the floor, have to go fetch another carton of eggs.

    Advice to Management

    Bite the bullet and pay your tax preparers a decent hourly wage. Stop asking them to sell.


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