H&R Block Reviews | Glassdoor

H&R Block Reviews

Updated July 24, 2017
724 reviews

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3.0
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H&R Block President & CEO William C. Cobb
William C. Cobb
148 Ratings

724 Employee Reviews

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Pros
  • Great place for students: flexible schedule, working on homework is allowed as long as doesn't interfere with job responsibilities (in 187 reviews)

  • Great seasonal job with flexible hours (in 152 reviews)

Cons
  • You can only work during tax season (in 201 reviews)

  • Tax pros work on commission, so there is intense competition among them for clients (in 96 reviews)

More Pros and Cons

  1. "Tax Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Chicago, IL
    Current Contractor - Anonymous Contractor in Chicago, IL

    I have been working at H&R Block as a contractor (More than 8 years)

    Pros

    company is flexible to employee needs

    Cons

    don't pay enough compared to consulting or tax preparation firms


  2. "a good work life balance place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Research Specialist in San Diego, CA
    Current Employee - Tax Research Specialist in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block full-time (More than 3 years)

    Pros

    The working schedule is very flexible

    Cons

    The compensation is very low

  3. "Tax Preparer"

    StarStarStarStarStar
    Current Employee - Tax Preparer
    Current Employee - Tax Preparer

    I have been working at H&R Block part-time (More than 8 years)

    Pros

    Able to fill out what hours you're available to work through online source and management will create office schedule based on everyone's availability. There are many Tax Professionals in the office that you can get help from and opinions on complicated returns. The office works like a "Team".

    Cons

    Pay is low for a job that requires a lot of knowledge on tax laws. There isn't any base pay increase for returning the next tax season and there are several hours of continued education required by HR Block and the IRS.

    Advice to Management

    Advice to corporate would be to seriously consider a better way to pay Tax Professionals, especially the ones who return season after season.


  4. "Ideal for Gaining Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at H&R Block part-time

    Pros

    Offers a fairly flexible schedule during tax season. It's a good way for someone to gain experience in the field. Most people that work during tax season as tax pros have another job.

    Cons

    It's a seasonal job for the majority of people that work for the company. Even if you work in the year round office, you have to take off 2 months unpaid. You need to have another job or have another source of income to be able to support yourself if you work in the year round office.


  5. "I Want The BEST For The Clients."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer in Baltimore, MD
    Current Employee - Tax Preparer in Baltimore, MD
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at H&R Block part-time (More than 10 years)

    Pros

    I Need & Love Getting Things Right.

    Cons

    We Need Better Team Players.

    Advice to Management

    Be The BEST For The Team.


  6. Helpful (2)

    "Seasonal Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block full-time (More than 3 years)

    Pros

    Free parking, downtown location, fair pay

    Cons

    Upwards of 98% of the company is seasonally employed. This means you will work a max of 10 months out of the year. Some positions only last 2 or 3 months. You get fired at least once a year, though they call it End of Season. There is little upward mobility, despite what the recruiting pitch says. Yes, you can receive a "promotion" but it may or may not come with increased pay. Some floor agents make more money than supervisors. Turn over rate would be astoundingly high to outsiders, but current and former employees understand why people don't stick around. Few managers are promoted from within, and those who are have questionable skill sets.

    Advice to Management

    Assign more value to your employees when doing the number crunching. A lot of good talent passes through the revolving back door while status quo associates are given full time positions.


  7. "Customer Service Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Professional in Muscle Shoals, AL
    Former Employee - Customer Service Professional in Muscle Shoals, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block part-time (More than 3 years)

    Pros

    The hours may be flexible and you can advance easily if you work hard. It's a great part time and seasonal opportunity if you need some extra money.

    Cons

    Unless you work toward advancement, you will probably not get a raise...ever. Tax pros are the stars, and should be, but everyone else gets left out.

    Advice to Management

    The raise schedule with anything other than tax pros should be looked at. The entire culture is geared towards their tax pros, but it takes everyone to make a team. I feel like other positions are being left out if they don't try to advance.

  8. Helpful (1)

    "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block full-time

    Pros

    Knowledge base, automation of processes and overall brand recognition.

    Cons

    Too many upper level managers with titles and scant backgrounds, vs actual experience. Top heavy, skewed towards men.

    Pay sucks.


  9. "A once proud franchise"

    StarStarStarStarStar
    Current Employee - Franchisee
    Current Employee - Franchisee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&R Block full-time (More than 10 years)

    Pros

    Established brand and its purchasing and marketing power provides substantial value to the franchisee.

    Cons

    No longer differentiated from other franchised tax services.

    Advice to Management

    This company used to lead the charge in our industry. Now we react to the competition's maneuvers and to our losses in market share. This company has lost site of franchisees and operates to the stock price.


  10. "Tax preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Professional in Sacramento, CA
    Current Employee - Tax Professional in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (More than 3 years)

    Pros

    You can mostly make your own schedule, and they charge $20 a year for all the CE classes you want through them. My coworkers have been great, too -- very friendly and willing to help if you're confused about something.

    Cons

    It's generally minimum wage or just above (with the possibility of a bonus if you make enough revenue for them to pay you commission as a 2nd year or above), they're generally careful to avoid giving you enough hours to make you eligible for benefits like health insurance or a 401k, and as a tax preparer you're either only hired for January-April, or you're required to take 8 unpaid weeks off in the summer, during which you're eligible for unemployment. This is not a job that will gain you prestige or enable you to support yourself.


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