H&R Block Reviews | Glassdoor

H&R Block Reviews

Updated October 16, 2017
2,430 reviews

Filter

Filter

Full-timePart-time

2,430 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great place for students: flexible schedule, working on homework is allowed as long as doesn't interfere with job responsibilities (in 196 reviews)

  • They offer flexible hours and a friendly work environment (in 164 reviews)

Cons
  • You can only work during tax season (in 212 reviews)

  • Tax pros work on commission, so there is intense competition among them for clients (in 100 reviews)

More Pros and Cons

  1. "Tax Advisor and Instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block full-time

    Pros

    They offer the best education updates

    Cons

    Does not pay well for the e education required.


  2. "Tax Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (More than 8 years)

    Pros

    The people make it fun!

    Cons

    Sometimes costs make customers angry

  3. "Customer Service Representative/Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This job will help you in multi-tasking and other duties

    Cons

    I do not have any Cons

    Advice to Management

    Keep up the good work


  4. "Tax Preparer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tax Advisor in Anchorage, AK
    Current Employee - Senior Tax Advisor in Anchorage, AK
    Doesn't Recommend
    Positive Outlook

    I have been working at H&R Block part-time (More than 8 years)

    Pros

    Helping people one on one, to understand the USA tax system. Get to schedule my own hours and clients.

    Cons

    Has a short 4 month fast season, then sort of slows down the rest of the year.

    Advice to Management

    Pay associates to market.


  5. Helpful (1)

    "Used to be great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kaysville, UT
    Former Employee - Anonymous Employee in Kaysville, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&R Block part-time (More than 3 years)

    Pros

    Local management listens, until they were gotten rid of. Mostly awesome coworkers. Decent pay. Most in-office "customers" polite. Pros are really a past concept.

    Cons

    Corporate management doesn't care about seasonal employees. Outsource to vendors who only care about call volume. Makes technical work exceedingly difficult when only cares about survey scores and calling offices back with little to no information on cases. Very short seasons, never any info on call backs. Opportunities to become full time are non existent.

    Advice to Management

    Caring about your returning, experienced seasonal employees would be a terrific start.


  6. "commissions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Pros

    great group of people to work with

    Cons

    pay is straight commission that changes every year

    Advice to Management

    Pay the tax pro what they are really worth.


  7. Helpful (3)

    "Nice gig if you can put in the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at H&R Block part-time (More than 3 years)

    Pros

    Even if you've never done taxes before, the company will make sure you get up to speed. The training can be time consuming but it is thorough. You'll learn about how taxes really work and if nothing else, you'll be able to do your own tax returns and undoubtedly save money. You get to work in a semi-professional environment, most customers are respectful. You'll do tax returns, a bit of financial advising, and even some sales so this will look good on your resume. This works best for someone who has a flexible schedule (or at least some guaranteed 4-6 hour blocks of time to work throughout the week). You get to input your availability for each week and other than the last two weeks of the season, it's rare that you'll be asked to come in at a day/time you've marked yourself as unavailable.

    Cons

    This is a huge time investment, especially upfront. If you don't know enough to pass the Tax Knowledge Assessment online, you'll have to pay for and take a Tax 101 class with HRB and pass the final exam in order to be hired on. Each year you'll need 18 hours of continuing education to maintain your tax pro status. These can be done online throughout the year and you'll want to get them out of the way because in November/December, you'll have another 15-20 hours of HRB training. Finally, while you get paid a base hourly rate it's not much above minimum wage. First year associates can't earn commission and in subsequent years, your bonus will be based on being able to do lots of returns and getting repeat clients. How much you make depends on your office location, as the neighborhood determines the clientele.

  8. Helpful (1)

    "Bookkeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookkeeper in Denver, CO
    Current Employee - Bookkeeper in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at H&R Block part-time (More than 3 years)

    Pros

    Enjoy coworkers, building solid relationships outside of workplace

    Cons

    pay is not enough for efforts or work experience, not considered regular employee but seasonal unless in certain level of management

    Advice to Management

    raise hourly pay and provide better certifying up levels


  9. "Tax Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&R Block part-time

    Pros

    flexible work schedule, excellent training program for those who do not know anything about tax preparation, reimbursement for PTIN, notary, etc.

    Cons

    low hourly pay but can receive bonus at end of season based on product attachment rates, number of returns completed, etc.

    Advice to Management

    If you want to promote a "teamwork" environment, don't base pay on number of returns completed or attachment rates. This would provide everyone in an office the ability to ask questions or get help when necessary.


  10. "Speechless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at H&R Block part-time

    Pros

    The basic income tax course that is required to be hired as a first year is a good deal, because everyone can benefit from financial knowledge, and not just at tax time.

    Cons

    This is the same thing as any low-paying entry-level seasonal job.

    But the reason I'm writing this, and not 'applying' for employment next season, is because I'm repulsed and stressed by the very frequent contacts I receive. Think texts and phone calls, any day or time, before corporate deadlines and requirements presented as MINE, and dozens of long emails with charts of all the workers in the district. None of them have anything to do with me, except whether I'm hired or fired based on compliance with some policy or rule. If I could post them on Facebook without an invasion of privacy of others, I would.

    Maybe just the ends of the email, where it's LITERALLY CUT AND PASTE into your social and business media accounts (they label which one for which) reviews of how great the company is.

    This may be just a terrible district manager, but, when incentivized by bonuses led by numbers and driven by fear of legal action, everyone goes a little nuts.

    This may sound like a small thing. It's an indicator of a really big thing. You cannot support yourself year-round with seasonal employment at or around minimum wage, or keep yourself free when they need you. They are asking for a lot for a seasonal minimum wage job.

    Advice to Management

    You, more than any other large corporation, are dependent on knowledgeable returning seasonal employees. Attempting to automate it through software, while having drones input the information, and get as many people in the door to pay as much as possible, for a top-heavy out-of-touch management, all couched in pleasantries, seems much more difficult and complex than retaining good employees and clients by considering and serving their needs.


Showing 2,430 of 2,691 reviews
Reset Filters