HCA Healthcare Service Desk Analyst Reviews | Glassdoor

HCA Healthcare Service Desk Analyst Reviews

Updated Dec 18, 2019

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3.0
75%
Recommend to a Friend
100%
Approve of CEO
HCA Healthcare Chief Executive Officer Samuel N. Hazen (no image)
Samuel N. Hazen
1 Rating
  1. "HCA is Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Tallahassee, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCA Healthcare full-time for less than a year

    Pros

    Clear Path to the Top, Fast advancement, Multiple locations to Travel to

    Cons

    No Holidays off, You have to take PTO

    HCA Healthcare2014-11-10
  2. Helpful (1)

    "Good company with opportunity for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCA Healthcare full-time for more than 3 years

    Pros

    - Good Leaders - opportunity to advanced and grow - good benefits - working remotely

    Cons

    - Although co-workers and staff are nice, our customers (Nurses/Doctors) can be rude - pay could be better

    Continue reading
    HCA Healthcare2019-12-19
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  4. "Good company with management issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Service Desk Analyst in Richmond, VA
    Recommends

    I have been working at HCA Healthcare full-time for more than 5 years

    Pros

    Great focus on patient care above all.

    Cons

    Not enough focus on equipping employees to be successful in their roles. No focus on employee development.

    Continue reading
    HCA Healthcare2019-09-11
  5. "Do not Apply!!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HCA Healthcare full-time for more than a year

    Pros

    This position is not worth it, the company is merging with other divisions and the work load is outrageous.

    Cons

    The company's mission statement is false. the clients that call in from the hospital on a daily basis either call about irrelevant issues and or anything that is completely out of our control. management is very bad and do not listen or value your opinion. the pay starts around $17 hour and you'll be bringing home about $1000 biweekly, if you don't have benefits, but it is not worth it.

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    HCA Healthcare2019-06-30
  6. Helpful (5)

    "Pushes HCA company "culture" ruse when really over worked and underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Clearwater, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HCA Healthcare full-time for more than 3 years

    Pros

    Your team members are often what helps get you through the day and stressful environment, Decent PTO is offered, decent work-life balance for hourly employees, access to education materials like CBT nuggets (Company will pay for your certs)

    Cons

    Despite a large concentration of HCA facilities in the Tampa-Bay area there are little to no job opportunities. West Florida division has stagnant IT employees who sit in entry level jobs for several years not allowing others opportunities for advancement. Field IT managers would rather hire from outside the company than hire a service desk analyst with company knowledge and exp. Despite all this company does to push it's "culture" The service desk works out of a small, dirty office always under-staffed and under funded. Daily workload is often too high for SDAs to keep up with. Very high turn over makes it difficult to keep things stable.

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    HCA Healthcare2016-02-14
  7. Helpful (5)

    "No much room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Richmond, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HCA Healthcare full-time for more than 3 years

    Pros

    Tuition reimbursement; PTO; benefits; 401k;

    Cons

    Seems like they pick and choose what qualifications are necessary for promotions within the company based on how much leadership likes you personally. A lot of politics and unfair advantages for people that are good at talking their way through their jobs and not very good at performing their job duties.

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    HCA Healthcare2014-10-08
  8. Helpful (3)

    "Overall quite happy at HCA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Tallahassee, FL
    Neutral Outlook
    Approves of CEO

    I worked at HCA Healthcare full-time for more than 3 years

    Pros

    The training that I was provided were spectacular

    Cons

    It became very stressful after the point scale for absences started., that and monitoring calls.

    Continue reading
    HCA Healthcare2014-02-23
  9. Helpful (1)

    "Great for a temporary position."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Service Desk Analyst in Nashville, TN
    Recommends
    Approves of CEO

    I worked at HCA Healthcare

    Pros

    Managers are amazingly friendly & helpful with providing feedback on important issues.

    Cons

    Dealing with upset employees gets a bit tiring & having to use so many different applications.

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    HCA Healthcare2011-09-30
  10. Helpful (2)

    "My experience at the company has been as positive as it has been negative."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Service Desk Analyst in Richmond, VA
    No opinion of CEO

    I have been working at HCA Healthcare

    Pros

    Business model is very stable, future is looking bright due to changes in senior management.

    Cons

    The company is very medical minded. IT's role in the company is still not gauged properly.

    Continue reading
    HCA Healthcare2011-09-18
Found 9 reviews