HCC Insurance Reviews | Glassdoor

HCC Insurance Reviews

Updated April 11, 2017
75 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Christopher J.B. Williams
27 Ratings

75 Employee Reviews

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Pros
Cons
  • I would like to see a formal work from home program (in 6 reviews)

  • Due to this fact new hires tend to have little experience and/or education translating into a weaker work drive and too many mistakes (in 3 reviews)

More Pros and Cons

  1. "Great until they got bought by Tokio Marine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Auburn Hills, MI
    Former Employee - Anonymous Employee in Auburn Hills, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HCC Insurance full-time

    Pros

    Great benefits, Lots of PTO, Interesting Business Mix,

    Cons

    Took away employee stock plan/bonuses and reduced staffing after the merger, high staff turnover, nepotism and favoritism were prevalent.


  2. Helpful (2)

    "A Good Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCC Insurance full-time (More than 5 years)

    Pros

    Great people and very good work environment. Benefits are health insurance (not great but good), good PTO, 401K matching. Some of the micromanaging policies have lightened up since I've been here (blinds being opened at a certain angle only, cups with lids, no popcorn in microwaves.)

    Good transfer policy and lots of career opportunity.

    Cons

    I would like to see a formal work from home program. The Houston office is not in the best area but just don't leave the campus.

    There was an employee stock program but that ended when Tokio Marine purchased us and nothing have replaced it.

    Advice to Management

    Lighten up on the work from home program. It's a way to compete for good employees as the oil industry is coming back.


  3. "Great company, interesting work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCC Insurance full-time

    Pros

    This review is for the Los Angeles claims department. The pay is decent, the work is interesting, and there are opportunities for career advancement. The benefits are good (company match 401k, affordable heath/dental/vision insurance, paid time off, free metro passes, etc.). Supervisors are approachable and do a good job training incoming staff. The office has a positive energy because the people who work here are very nice and helpful. The location in downtown LA also has its perks; there are tons of restaurants nearby, a metro stop across the street, Target is a block away, LA Live and the Staples Center are within walking distance. This is definitely a good place to work.

    Cons

    No cons at this time.

    Advice to Management

    Nothing at this time.


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  5. "Positive work environment, good training, approachable supervisors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCC Insurance full-time (More than 10 years)

    Pros

    Supervisors thoroughly train and make sure you are ready to perform on your own. After the initial training period supervisors continue to be available as needed. Co-workers are friendly and helpful. If you have to be absent unexpectedly, supervisors and co-workers will help with the work load.

    Overall this is a good company that offers solid benefits and a flexible work schedule. Because the company is big it has an effective HR department that is concerned with the well-being of the workers.

    Cons

    The commute to Downtown can be difficult but the company offers free Metro Passes.

    Advice to Management

    None at this time. Management strives to make this a good place to work.


  6. "Solid Company, good work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting in Los Angeles, CA
    Current Employee - Underwriting in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Los Angeles upper management approachable and willing to help. They take "ownership" of the Company and set a good example leadership and working hard.
    Benefits are good with nice amount of annual PTO.

    Cons

    None at this time about Company. Downtown LA is congested.

    Advice to Management

    None at this time. Good Senior Management team.


  7. Helpful (9)

    "Really ALL These Positive Reviews????-THINK TWICE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Los Angeles, CA
    Current Employee - Claims Examiner in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    I have been working at HCC Insurance full-time

    Pros

    Free Coffee, Co-Workers are helpful. You get a paycheck to pay your bills.

    Cons

    Management, here at the Los Angeles Office is Horrific! And all these Positive Reviews from Houston TX, are Unbelivable! That is the home office, so OF Course all the ROBOTS in Texas love it. The managers especially upstairs on the 17th floor could care less, I cannot wait to get out of this lifeless place, their communication skills Suck, because they do not have any.

    If you are mean spirited and HATE, I mean Hate People, Please apply. You will probably move up the ladder to Join Management. No room for growth. Pay is Very Low Compared to Other Companies. Oh, and the turnover Rate Here is Comical! If someone leaves they don't hire anyone they just spread the position to ALREADY OVERWORKED AND UNDERPAID People. Warning, if you are just graduating with your B.A., REPEAT, DO NOT Even Work Here! You can do better working at In-N-Out Burger.

    Advice to Management

    Fire all Management that send out Demeaning Emails!, But I am sure you would not know what a demeaning email is because that is the NORM at HCC!!


  8. "Successful Company, Steady Employment - Los Angeles Branch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The company is successful and upper management will remind everyone of this at annual meetings. The market is steady so downsizing does not get mentioned which is a huge plus. And if you are not great at your job they may find another department or position for you.

    Cons

    Despite the company success, it does not transmute to additional compensation for the employees. The Los Angeles office lacks enough "community space" to accommodate the number of employees so lunch must be taken in shifts to facilitate. Two fridges for 175+ employee office means you cannot bring and store your lunch if you do not arrive early.


  9. Helpful (2)

    "A good place to learn and grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCC Insurance full-time

    Pros

    - Small company culture: you can get things done fast without a lot of bureaucracy
    - if you're willing to work hard, lots of positive visibility and upper management support for career progress
    - lot of opportunity to learn new skills and grow

    Cons

    - IT is more like a supporting pillar for business vs. driving revenue, hence lack of innovation and investment
    - Some Internal processes add too much administrative burden
    - No flexible work environment options like work from home etc.

    Advice to Management

    - continue to motivate talented and hardworking employees
    - incorporate more flexibility in work culture and adopt limited Work From Home options for certain jobs where it makes sense.


  10. "Has gone downhill FAST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    They do nice things for employees every once in a while - like doughnuts and ice cream sundaes.

    Cons

    No one in management listens to what anyone that actually does the work they are "managing" has to say.
    Department heads bring in new hires of their own at significantly hire salaries than that of other employees in the same position (even people that have been there longer).
    Policies change - literally - daily.
    Disciplinary 90 day probation periods go 150 days for more before management has the final "90 day follow up" with the employee.

    Advice to Management

    Start listening to the people that do the work that ultimately keeps your department running. The second floor is emptying out pretty quick and its only going to get worse in the upcoming weeks. My suggestion to management is to acknowledge the issue and do something to fix it.


  11. "IT Business Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Business Systems Analyst in Mount Kisco, NY
    Current Employee - IT Business Systems Analyst in Mount Kisco, NY
    Recommends
    Neutral Outlook

    I have been working at HCC Insurance full-time (More than 5 years)

    Pros

    Good Health Benefits
    I have been lucky to have good managers

    Cons

    Salary ranges are well below market value for IT positions
    lack of team building activities

    Advice to Management

    Make sure to have more team building activities to keep the camaraderie


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