HCSC Reviews | Glassdoor

HCSC Reviews

Updated May 19, 2017
632 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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HCSC President and Chief Executive Officer Paula Steiner
Paula Steiner
142 Ratings

632 Employee Reviews

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Pros
Cons
  • work/life balance can be improved (in 20 reviews)

  • Upper management does not have a clue what is going on with the lower level people (in 18 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefi Value Advisor in Rockford, IL
    Current Employee - Benefi Value Advisor in Rockford, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HCSC (More than a year)

    Pros

    A lot of opportunities for personal growth/experiences!
    Treat their employees great!

    Cons

    Changes made swiftly to customer service, without proper training in some areas
    At times not enough resources available to complete job efficiently

    Advice to Management

    Consolidate some areas to make jobs easier, Revisit current evaluation processes

    HCSC Response

    Apr 24, 2017 – HR Specialist

    Thank you for taking the time to write a review. If you have specific ideas on how some areas can be consolidated to make jobs easier or to improve the evaluation process we encourage you to share ... More


  2. "Customer Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate in Albuquerque, NM
    Former Employee - Customer Advocate in Albuquerque, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HCSC full-time (More than a year)

    Pros

    Great company culture, constant training, exciting work, leadership treats everyone fairly, great opportunities for advancement

    Cons

    Emotionally taxing when dealing with sick people losing their insurance


  3. Helpful (4)

    "Meh. It's okay for some."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Dallas, TX
    Former Employee - Account Manager in Dallas, TX
    Neutral Outlook

    I worked at HCSC full-time (More than 5 years)

    Pros

    Good Benefits. Non management coworkers are good.

    Cons

    Excessive workload and overtime. Not high enough or balanced and equitable salaries.

    Advice to Management

    Stop playing favorites with people who pass the buck.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Has Some Perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSC full-time (More than a year)

    Pros

    benefits and the amenities this location offers

    Cons

    re-org happening all over, there isnt a manager for our team now and our bonuses were the lowest i ever gotten in any company. overall the company didnt do well last year so impacted our bonuses.


  6. "Claims examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albuquerque, NM
    Former Employee - Anonymous Employee in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at HCSC full-time (More than 3 years)

    Pros

    PTO, health insurance, company perks, bonuses

    Cons

    Too much overtime, no respect


  7. Helpful (7)

    "Great company with some really rotten people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HCSC full-time

    Pros

    Salary, benefits, PTO and perks like on site fitness center & time to charity work

    Cons

    Middle management... mainly Directors,Sr. Directors and Executive Directors..

    Advice to Management

    Be fair and objective when lower staff look to Sr. Leadership for support.. don't discount their concerns simply because you have another meeting to attend. Many times it really is personal, and manufactured to appear to be professional.


  8. Helpful (12)

    "Was a great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst in Waukegan, IL
    Current Employee - Network Analyst in Waukegan, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HCSC (More than 8 years)

    Pros

    They believed in getting the best talent and paying well for it. They were very emplyee orientated.

    Cons

    They changed their policies and decided to outsource most the jobs to offshore companies.


  9. Helpful (2)

    "Developmental Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developmental Specialist in Naperville, IL
    Current Employee - Developmental Specialist in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HCSC full-time (More than 10 years)

    Pros

    Benefits are excellent, health, life, dental and vision

    Cons

    Long hours, and working weekends

    Advice to Management

    Treat people with respect they deserve


  10. Helpful (2)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HCSC full-time (More than 5 years)

    Pros

    Lot of people that have been with the company for years - decades.

    Cons

    Changes are slow within IT


  11. Helpful (2)

    "Getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Chicago, IL
    Current Employee - Senior Software Developer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HCSC full-time (More than 5 years)

    Pros

    Culture is improving. There is some exciting new development work being done on certain teams.

    Cons

    Pay is below market for Chicago.


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